I have stayed at the hotel on several occasions, last in Fall 2012. Their has either been a change of management or major customer relations training. On prior stays, most of the front desk staff was surly, to the point of being rude (and I'll not go into the maintenance man's tirade about the toilet that wouldn't work). This trip everyone was pleasant, helpful and smiling - made me feel like my custom was appreciated rather than just tolerated. Whatever was done - congratulations and keep it up!
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- Also Known As:
- Park Grand London Hyde Park England