I stayed here for a weekend with a friend of mine who lives in London. I arrived from USA around 10AM, but I had to wait a few hours before there was a room available. The front desk woman on staff was very friendly and attentive, and offered me coffee and made sure to check up on me and update me consistently. Our first room was in the basement and Foursquare reviews warned against this, and I wasn't sure why. The room was small but the floors in the bathroom were heated which was nice. We found out why in the morning. It was near the breakfast room!
It was extremely loud and we were unable to sleep. We told this to the front desk and they offered to show us two rooms and give us a choice for which one we wanted. Very helpful! We were able to choose a room on a higher floor with more room (no heated floors, though), and were able to get some sleep. However, the higher up you go the worse the WiFi is. I had a great connection in the basement room though!
One negative is the difficulty of getting to the rooms. It literally reminded me of the Titanic. So many different narrow twists and turns! If you need assistance getting to your room, they will send someone with you. There is also a hold on your credit card which took two weeks to come off mine, but the staff was very understanding and helpful with removing this charge. The tube station was also a very short walk and very convenient (although a little sketchy at night).
Overall this was a pleasant stay. The staff made this hotel a good one!
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- Also Known As:
- Park Grand London Hyde Park England