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Park Grand London Hyde Park
Ranked #261 of 1,088 Hotels in London
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Highly recommend!!”
Reviewed May 15, 2013

I travel on business and can honestly say this hotel is on the top of the list in so many ways.I arrived early and they quickly offered to store my luggage with no fuss and could not of been any more helpful.On check in which was at 3 am the receptionist was pleasant and efficient.My room was a double deluxe room and was a large room with a sofa good quality plasma tv and the bed comfy.Most importantly the hotel was very clean and tidy.This hotel will now be where i stay in London in future.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 20, 2013
Dear Guest,

We are glad to hear that you had a very enjoyable stay with us.
We ensure every guest has a relaxing visit and thank you for your observations
We hope you will be back soon and for assistance in booking your future stay please write to me on housemanager.hydepark@shaftesburyhotels.com
We are looking forward to welcome you back in the near future.
Kind Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,884 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
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English first
Poole
1 review
Reviewed May 12, 2013

We had a one night stopover and will book again in the future when visiting London again in the future. Very clean not just with the room, but the whole property in general.

Good location and very close to the tube. I recommend this hotel very highly, especially for the prices and the food is cooked to perfection if you are eating in.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 14, 2013
Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Park Grand London Hyde Park.
Your business is very important to us and we value your feedback. By telling us you feed back especially about our food is highly appreciated.
Please write to me when you have return trip to London on - housemanager.hydepark@shaftesburyhotels.com
Thank you again for taking the time to complete the survey. Look forward to have you back.
Yours Sincerely,
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
2 reviews
Reviewed May 12, 2013

Stayed 2 nights to visit London eye and other sites. Excellent location near restaurants and shops, and friendly helpful staff. Very clean. Lift was a little annoying with its constant announcements but a small detail. Would recommend.

Room Tip: Quad room has a very small bathroom
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 13, 2013
Dear Guest,

We are glad to hear that you had a very enjoyable stay with us.
We ensure every guest has a relaxing visit & will look forward to see you soon.
Kind Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 11, 2013

We stayed here for 4 nights with my family. The hotel was rated ****, which is not really accurate, I would say rather ***. The hotel and the room were clean. The room and the bathroom were rather small (we had a quadruple room), which was not really a problem, since we spent just a little time in the hotel. Breakfast was great. Location is very good. In general the hotel is nice, but seems a little old. However it is a good value for money as it is not easy to find not over-priced hotel in London.

Our only unpleasant experience was upon the arrival. They didn't know about our reservation and didn't have room for us. So for the first night we were sent to another hotel. The substitute hotel was a luxurious ***** hotel, which was great. What wasn't that great were the transfers back and forth, the time lost due to that and the fact that I was asked to pay the whole amount for the accommodation upon arrival, without seeing our hotel and the substitute hotel. I disagreed and wanted to see at least one room, but as we arrived late, they refused because the rooms were full. I disliked very much the fact that I was forced to pay without knowing what I was actually buying, but since it was 2 am and we were all extremely tired after the journey, we risked it. The risk paid off, but I didn't like it at all and I don't think that this is a good way how to treat clients.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silvie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 13, 2013
Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.
We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
I request you to please give us another opportunity to serve in future.

Kind Regards
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
1 review
Reviewed May 8, 2013

We found this hotel on line while researching the prices etc of a major hotel chain. What a gem we unearthed. The room was a one bedroom studio flat. Very clean and tidy, with a small kitchen area,a large king size bed,two plasma screen Tv's and a huge walk
The location of a five minute walk from Paddington station is great for us travelling by train from South Wales.
We will definitely be back.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 13, 2013
Dear Guest,

Thank you for staying at Park Grand London Hyde Park.

Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back to the Park Grand London Hyde Park in the near future.

Yours Sincerely,
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 7, 2013

We stayed overnight to go to the theatre on Friday night and visit Hyde Park and environs to celebrate my husband's birthday. The hotel was a short walk from the tube station. Staff were extremely friendly & helpful and the hotel gave us a free upgrade from double room to club suite which was really kind of them. Even though the rooms are small due to the traditional London apartment building, they are furnished to a high standard with very comfortable furnishings. The buffet style breakfast was plentiful with good food and attentive service. After checkout, we were able to leave our luggage until the evening so that we could enjoy a day touring. A very pleasant stay all round.

Room Tip: Definitely choose the Club Suite - it provides separate lounge area which makes for a much more rela...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelatherts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 13, 2013
Dear Guest,

Thank you for staying with us at the Park Grand London Hyde Park.
I am writing to you personally to thank you for your stay with us. We will surely take a note of your feedback which will help us to deliver excellent customer service. Kindly let me inform before you next visit & I will do the needful.
Yours Sincerely,
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 7, 2013

Although the room could of been bigger...we didn't plan on staying in the room more than we had to as there is so much to see in London
Breakfast was plentyful,again staff were friendly and helpful.
Hotel was clean and good location.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WalesTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 13, 2013
Dear Guest,

We thank you for your lovely comments about our premises & our fabulous staff.

We hope you will be back soon and for assistance in booking your future stay please write to me on housemanager.hydepark@shaftesburyhotels.com

Kind Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Hyde Park

Property: Park Grand London Hyde Park
Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#194 Luxury Hotel in London
#218 Business Hotel in London
#253 Family Hotel in London
#350 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Hyde Park 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Park Grand London Hyde Park England

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