We booked a room via lastminute and at no point it was indicated the room is actually in a "sister hotel". They didn't even say the Park Grand was full. This is a Shaftesbury chain hotel, the Paddington one. On top of that they only said our rooms are on the other side of the road. We tried to find the place for 15 minutes during which we called twice to Park Grand, but they still didn't give us clear enough information, so we walked back to Park Grand.
The person at reception came outside and said she would show us where the hotel is. After 5 minutes she admitted she didn't know either! In freezing cold and with some blisters this was not my idea of great weekend
Now we are in a freezing cold tiny hotel room (I don't mind the size so much, this is London after all) that cannot possibly be 4*. After reading all the good reviews from here, I am very disappointed.
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- Also Known As:
- Park Grand London Hyde Park England