Booked to stay here for a weekend away before Christmas with my boyfriend. Booked 2 or 3 months in advance and was £280 for 2 nights in a Club room. I read in different reviews different things about club rooms, some on one floor and very small and others that had a bed upstairs so i emailed the hotel who confirmed that the club rooms were accross 2 floors. Nearer to the time (about 2 weeks before) i checked the hotels rates and the same room for the same date was £213 and then under £200 just before so if you want to take a risk they still have rooms booking just before a stay seems to save you a lot of money on a room. There was a cheaper rate when initially booked in advance but the small print did state that for that rate you could be in one of their sister hotels if they did not have room so i don't know if this is what has happened to other guests who complain of being moved. I was worried about this and also read about reoccuring 'maintanence issues' at the hotel so i emailed them 2 days before and was assured our room was guarenteed and there were no problems.
We arrived an hour early at about 1pm and thought we would try and check in and our room was all ready for us. They did ask at check in if we wanted a room on 2 floors or not as they had both available, we did want the room on 2 floors and would have been dissapointed if there wasn't one available but perhaps as i emailed in advance they made sure they had this one available. The room looked as per the hotels website apart from some of the finishings were a little bit poor such as the carpets did not meet the walls and the duvet cover was ripped in places. The bed and bathroom was very clean which is the most important things to me and little things like the carpet don't really worry me. There was a half bottle of wine on arrival and a fruit basket as advertised when booking. We had signed up to their premeir awards scheme and this stated if available you get a free upgrade which would have been to their duplex suite (same room but more spacious) but i assume it was not available but perhaps if we had booked a standard room we may have been upgraded to a club room free of charge. We wanted a club room though so happy to pay for it. Feel the hotel is good value for money. Looked at others in the area for a similiar price and they looked more like hostels so very pleased booked here. It included breakfast both mornings which is normally £15 each. Good selection and most if it ok but some of the cooked items were a little cold.
It was about a 10 minute walk to Paddington station but looked as if a new tube was opening this year closer to the hotel. Hotel staff were all friendly and helpful. Would definitly stay here again.
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- Park Grand London Hyde Park England