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Park Grand London Hyde Park
Ranked #243 of 1,076 Hotels in London
Certificate of Excellence
Reviewed November 3, 2012

Went there for a couple of days away from it all. The staff were superb, friendly but not overbearing. The room was very clean and the bed was really comfortable. Bit hectic at breakfast, but so what? Very convenient for all tourist stuff and Hyde Park etc. We will go back there? Thank you to the staff again. Well done everyone!

  • Stayed: November 2012, traveled as a couple
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Thank Francelover195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 6, 2012

Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Park Grand London Hyde Park.
Your business is very important to us and we value your feedback. By telling us you feed back especially for your staff is highly appreciated.
Please write to me when you have return trip to London on - housemanager.hydepark@shaftesburyhotels.com
Thank you again for taking the time to complete the survey. Look forward to have you back.
Yours Sincerely,
Gourav Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,782 - 1,788 of 2,097 reviews

Reviewed November 1, 2012

Stayed at this hotel from 28 Oct - 31 Oct. The rooms were well kept and clean but a little small, beds were nice and comfortable. The ensuite had a good sized shower with plenty of hot water.
We found the staff cheerful and very helpful, breakfast was plentiful and a good variety to suit all tastes.
Hotel is well situated only a couple of minutes walk from Paddington station.
The only thing missing here is a bar ( I didn't see one) .

  • Stayed: October 2012, traveled with family
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2  Thank Gerard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 6, 2012

Dear Guest,

We are glad to hear that you had an enjoyable stay with us.
As you have mentioned about the size of the room. I would like to request you to give us an opportunity to arrange bigger room for your future stay.
We ensure every guest has a relaxing visit and thank you for your observation in regards to our Breakfast
We hope to see you again very soon.
Kind Regards
Gourav Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

Chose this hotel as within walking distance to hospital the price was v good & included breakfast. Deluxe twin room which was nicely decorated, bigger than i thought it would be,plenty of tea & coffee also fresh fruit which was a nice touch.Bathroom was a good size shower worked well everything very clean.
Reception was a little slow but everyone was very helpful,breakfast was hot and plentiful although when it got busy took a little time to replenish.
Would definitely stay again if all rooms of the standard we had.

  • Stayed: October 2012, traveled on business
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Thank Telephone14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 1, 2012

Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Park Grand London Hyde Park.
Your business is very important to us and we value your feedback. By giving us your feed back especially reception, it gives us an opportunity to improve.
Thank you again for taking the time to complete the survey. Look forward to have you back.
Yours Sincerely,
Gourav Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

That's what they said when we arrived. The staff - looking glumfaced - explained that there were two unsold rooms on the night before and the hotel had sold them to people who wanted stay more than one night. And one of those rooms they sold was ours! The staff told us this was quite common practice in this hotel and they disliked having to treat customers in this way.

I'd booked it three months before and confirmed it five days before. The receptionist tried her best to find us another room locally but all she could offer was two single rooms in Kensington. Instead we accepted the only viable alternative on offer - a room at another Park Grand hotel 40 minutes drive away on the outskirts of London.

And all that for £149. If you want somewhere to stay that actually allows you into the room you've booked - NEVER go here.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Service
2  Thank Trevor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 1, 2012

Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.
It would be highly appreciated if you could contact me at housemanager.hydepark@shaftesburyhotels.com as per your earliest convenience so we can discuss this further.
Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Park Grand London Hyde Park.

Thank you very much.
Gourav Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

  • Stayed: October 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank DIALPERS
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 1, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 27, 2012

Hello ,we came at 26 until 30 of October . !
The rooms they was very nice but little small but we didn't had any problems .
The staff was good , very quickly , always happy and we enjoying it !
Next is the Paddington station and the bus stop to Oxford street right opposite !
Probably we will come back ! :)

  • Stayed: October 2012, traveled on business
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Thank Manos N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded November 1, 2012

Dear Guest,

We thank you for the lovely comments on staff as well as service provided to you here at Park Grand London Hyde Park.
I would like to request you to give us an opportunity to arrange bigger room for you. Please let me know about your future visit to do the arrangement.
We are looking forward to welcome you back in the near future.
Kind Regards
Gourav Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012 via mobile

The location of the hotel is good, just a short walk from Paddington station. And the room was neat and clean. However, these are probably the only good things going for the hotel.

The receptionist was quite disorganised, and it took a while to check in even though our guest registration was already filled in, as we had pre-booked.

The double room is tiny. Hardly enough room for two suitcases, and not enough room around the bed, so that the person on the far side had to clamber over the other person to get in and out of bed.

The walls are paper thin, and we could hear quite clearly the telephone conversation going on in the room next door, as well as someone snoring.

The fire alarm went off 5 times during our 4 night stay, normally in the middle of the night. The system should be changed to only go off in the one room, rather than throughout the whole hotel.

  • Stayed: October 2012
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1  Thank Julia_Dickson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this reviewResponded October 26, 2012

Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.
We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on housemanager.hydepark@shaftesburyhotels.com as per your earliest convenience so we can talk discuss this further.

Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Park Grand London Hyde Park.

Thank you very much.

Yours Sincerely,
Gourav Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Hyde Park

Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#182 Luxury Hotel in London
#218 Business Hotel in London
#253 Family Hotel in London
#350 Romantic Hotel in London
Price Range: $123 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Hyde Park 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Park Grand London Hyde Park England

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