I was transferred here by the Shaftesbury Metropolis apparently due to maintenance issues and I was somewhat dreading it due to the negative reviews on TripAdvisor. However, my stay was perfectly satisfactory so thought to let people know.
A typical London hotel that appears to have been recently refurbished to a very good standard. My room was a one-person and therefore small, but not as small as other London hotels of a similar rating that I've stayed at. All the facilities worked fine, and the breakfast (included due to transfer) was of a higher quality than other similar hotels I've used. Two negatives were: (a) the sink in the bathroom while new was quite small making it awkward to use, and (b) I did not have wifi signal in my room so had to set up a local hotspot from my computer using the wired LAN.
A few other points:
At one point I could hear noise through the wall to next-door when they were being particularly noisy, but I think this was more due to the occupants than the building.
My room (808) was on the ground floor but at the back so while there was a window, it was actually one floor up and overlooked a courtyard containing the air conditioning systems. My window was single glazed so a bit of humming could be heard but it didn't bother me.
I found the staff to be very polite and helpful and so I didn't recognise the problems mentioned by the other reviewers.
When I was transferred, someone from Shaftesbury called me and explained very politely, and then followed up with an email giving me directions to this hotel. For me the transfer was not a surprise.
Perhaps one other thing to mention is that external first impression was not so great because some of the surrounding buildings are not in great shape and the paving nearby had a big pothole, but this was just a first impression.
Overall, I would stay there again and in my experience this hotel is underrated based on the current TripAdvisor reviews.
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- Also Known As:
- Park Grand London Hyde Park England