We had a similar experience to some of the others commenting on this hotel. On arriving at the hotel we had booked, they informed us they had had a burst pipe and were sending us to another hotel (this one). This set off all sorts of alarm bells as I had heard of this scam with elsewhere. Sure enough, using the free internet in the lobby we spotted several other reviewers describing the same experience at this or other sister hotels. If they habitually over book and need to move people around then they should just say this, it would have made little difference. Instead though they blame something else and shuttle you off. The hotel was fine and the staff helpful but I will not be staying at this or any of their other hotels. There are too many competitors to need to take the risk.
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- Also Known As:
- Park Grand London Hyde Park England