Myself and friends recently visited for a birthday afternoon tea. We have all experienced afternoon tea at various London hotels and unanimously agreed this sadly was the worst. Firstly, the seating was so uncomfortable. We were seated at very big, squashy sofas which meant we had to perch on the end in order to be able to reach the table which got very uncomfortable after a while. The table was not large enough for the amount of teapots and crockery that comes with an afternoon tea so an extra table had been added at one end for the teapots. However the teapots were large and heavy and we constantly had to keep passing them down the table to the people at the other end who could not reach them. The teapots were made of metal and the handles got very hot and my friend picked one up and unfortunately dropped it due to the hot handle. Thankfully it was quite empty and it fell to the floor rather than on anyone. However our main issue related to the service. When we arrived a member of staff came over to welcome us and explained about the different options for tea and asked about dietary requirements. We explained and she went away. Five minutes later another staff member arrived and started explaining the same thing again. The food was nice but portions were quite small and so and one of our party asked if she could possibly have more sandwiches. Around 10 minutes later a large plate arrived with one sandwich in the middle. It looked absurd to say the least. Service was also extremely slow. It was difficult to get the attention of the staff who all seemed to huddle around the till at the entrance. We resorted to standing up and waving our arms in the air. The party at the next table joked that it would be quicker to ring the hotel and speak to the waiting staff on the phone. Overall it was an extremely disappointing afternoon, especially given the price and the fact that it was a special occasion. Sadly I would not recommend to anyone.
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