I have visited them 4 times with great hopes each time. First I was there 2 days after they unofficially opened. Athmosphere amazed me, staff was welcoming and corteous wiithout being over the top, food was bad, but most restaurants have their problems when they just open. However, visiting them 2 more times I found their food the Russian best of London, the service went to hell. The 2 faced lady meeting people at the entrance made a needless queue of about 10 people who had to somehow take their coats off when there was no room to turn your head to the side! 10 minute wait let to the table (btw my 4people company was 2nd in line), 15 minute menu wait, rude drinks boy... and etc etc Both times the service was absolutely horrible. But when I went there in December (was in Knightsbridge, wanted my home country deli) me and my boyfriend waited for 40 minutes in total, on a wednesday at 4 pm!!! When only 5 tables were taken!!! 20 minutes of which by the way I had to wait for the bill because we got enough after waiting other 20 minutes for tea. The funny thing, I don't understand how someone can make customers wait to give their money to you... how is that even acceptable? And then she brings me an 80 pound bill... "ohh sorry..." all she said. So I left 11 pounds for a cup of tea and a glass of disgusting (bitter!) orange juice... and paid for the service because I realised that waiting for a bill without service included would make us explode.
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