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Holiday Inn London - Stratford City
Ranked #135 of 1,077 Hotels in London
Certificate of Excellence
Reviewed January 16, 2014

Modern facility, professionally run. Great location if you are a shopper - the huge Westfield Mall is built around the hotel.
Train station is right outside the mall and we found it easy to commute into London.
Being a bit lazy here but read the other reviews and you will see what I mean. We couldn't fault this hotel and to top it off it was very reasonably priced.

  • Stayed: December 2013, traveled as a couple
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Thank k8andsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded January 22, 2014

Dear k8andsteve,

we really appreciate your thought in leaving this positive review for us.

Sometimes it does not take a lot of words to describe your satisfaction, and we are glad that we were able to provide you with a pleasing and relaxing stay at our hotel.

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1,030 - 1,036 of 1,518 reviews

Reviewed January 15, 2014 via mobile

Have stayed here several times and have always found it a great stay. Very clean public areas and rooms, and I've been very impressed with the level of service from the staff. Breakfast is very good. My only real criticism is the price of the drinks, but this is London so I suppose not surprising really.

Stayed: January 2014, traveled on business
Thank ForeverFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded January 22, 2014

Dear Forever France,

it is especially enjoyable to read such positive comments from a guest who visits our hotel frequently.

We are glad that we continuously provide great service and please rest assured that your affirmative review will be forwarded to our housekeeping team and the rest of the staff.

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Reviewed January 12, 2014

Booked to stay here as we were shopping at Westfield and didn't want the bother of driving home after a day of shopping, so glad I did. The hotel was centrally located, clean, friendly staff especially the Concierge and the lovely Reception Staff. Our room overlooked the Olympic Park and a spectacular view of the city skyline. The room was clean, the bed and pillows were so comfortable too. My only criticism was the restaurant staff didn't seem bothered. I paid £116 for the night which included breakfast and when I was greeted at the restaurant it was like yeah sit wherever, no good morning, how are you, etc. If you are in a customer facing role, be on point all the time. Apart from this, a great place to stay.

Stayed: January 2014, traveled as a couple
Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded January 22, 2014

Dear Emma P,

thank you for your helpful review. Please rest assured that your comments are being reviewed carefully and with full consideration.

Of course we will forward your warm comments to the concierge and the front desk team, who will be delighted to hear your feedback. Also your praise will be forwarded to our housekeeping team who assure the steady cleanliness of the entire hotel.

Once again thank you for taking time for leaving this review for us!

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Reviewed January 9, 2014

We had managed to get a fantastic deal booking through edreams which made it a great value for money choice. A brand new, modern hotel, with warm, clean, spacious, quiet rooms, and most attentive staff. We were completely satisfied with the service overall. We stayed there over Christmas and we opted for the festive lunch offered on the day, which was not outstanding but nice enough. The commercial center next door -the hotel is more a part to it, offers a good selection of shopping and dining options and adds some life to the otherwise quiet suburban area around the hotel. It is very well-connected, the Stratford station (metro, DLR, train) and the bus stop (coaches to/ from Stansted) are only 3mins away. Found everything about our stay there easy and convenient. We would go back for sure!

  • Stayed: December 2013, traveled as a couple
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1  Thank efaki1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded January 22, 2014

Dear Efaki13,

what a great opening to your review. Already reading the header of your feedback is a pleasure.

We kindly thank you for your detailed review, especially for these comments: "A brand new, modern hotel, with warm, clean, spacious, quiet rooms, and most attentive staff. We were completely satisfied with the service overall." Just to mention a few.

We hope to welcome you back in the near future!

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Reviewed January 8, 2014

On arrival we were greeted by a pleasant receptionist who informed us that we were in a disabled room. I immediately said I didn't think that this is what we had booked and she then put us on the 7th floor in a different room. Our room was facing the shopping centre, restaurants. It was very noisy so I rang reception to be assured that the music was turned off at 9.00pm. The room is fine, everything is new ! Bath seemed a little high to get into. We returned from our evening out and retired to bed, but noise from outside kept me awake for most of the night. Breakfast was ok, buffet style, sausages a little pink inside, bacon to hard from being under heater to long. On departure we did inform the receptionist of our lack of sleep and she apologised. I would return but only if I was on the other side of the hotel hopefully it would be quieter.

Stayed: January 2014, traveled with family
Thank suziesu28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded January 23, 2014

Dear suziesu28,

thank you for taking time and leaving this informative feedback for us.

Please rest assured that your comments will be passed on to our front desk and F&B team, who will be happy to hear that you enjoyed the pleasant check in and our breakfast buffet.

For any of your future bookings we highly recommend our Olympic park view rooms, which are an upgrade from our standard rooms and offer fabulous views over the Olympic stadium.

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Reviewed January 4, 2014

On early arrival into London, we went straight to the hotel to leave our bags in order to do a spot of shopping. The receptionist who dealt with us was polite and helpful and told us that room was available for us to check in already. This was great, it meant we could freshen up before going out shopping. The room was a decent size and very clean. The bathroom was a good size too with a bath with a shower attachment.
We popped into the hotel bar on our way back to our room after our day of shopping and had a nice quiet drink before heading up. Drink prices were as you would expect from a hotel bar.
On check out the next morning, the receptionist was very prompt and dealt with our check out efficiently and quickly. We were able to leave our bags with the concierge on the ground floor whilst we continued to shop, to be picked up later.
The hotel was literally on the doorstep of Westfield shopping, a great location and would definitely recommend.

  • Stayed: December 2013, traveled as a couple
    • Value
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1  Thank vegreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded January 22, 2014

Thank you vegreen for this kind feedback!

It is excellent to hear that we were able to provide an early check in for you, which increased your shopping experience. We will definitely pass on your generous comments to our front desk staff who will be delighted to read your review.

We thank you for the assuring recommendation of our hotel and we would love to welcome you back in the future.

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Reviewed January 3, 2014

It wasn't easy to find this hotel. It wasn't known by the taxi-driver! We had the walk a long time through the shopping mall before we discovered the entrance - very poor signposted....

The hotel self is nothing special but ok for business travelers. Reception was a bit uninspired and partly not really qualified.

Rooms have good design and are clean. Nothing that really striked me in particular.

Good breakfast (possibility to take it outside on the roof terrace). Several dinning options in the shopping mall (but many closing quite early).

Stayed: July 2013, traveled on business
Thank vanbaaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded January 22, 2014

Dear vanbaaren,

thank you for taking time and leaving this review for us. It is very unfortunate that the taxi driver did not drop you off at the proper location.

We are glad to hear that you enjoyed our full English and Continental breakfast buffet variety. Furthermore we are pleased to hear that you liked the fresh and modern design of our hotel rooms.

We are looking forward to welcoming you back at the Holiday Inn London Stratford City.

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Additional Information about Holiday Inn London - Stratford City

Address: 10a Chestnut Plaza, Westfield, Stratford City, Montfichet Road | Olympic Park, London E20 1GL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#33 Spa Hotel in London
#54 Family Hotel in London
#85 Business Hotel in London
#112 Romantic Hotel in London
#113 Luxury Hotel in London
Price Range: $103 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Stratford City 4*
Number of rooms: 188
Reservation Options:
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Also Known As:
Holiday Inn London - Stratford City England

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