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“Excellant value” 4 of 5 bubbles
Review of Holiday Inn London - Stratford City

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Holiday Inn London - Stratford City
Ranked #123 of 1,089 Hotels in London
Certificate of Excellence
Watford, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellant value”
4 of 5 bubbles Reviewed December 10, 2013

I held a conference in this hotel and found it new and clean and very practical. Staff very helpful and bedrooms a good size with all ammenities. Access is good from all around the country. Conference rooms of good size and free WiFi throughout the hotel. This is the 2nd Holiday Inn I have used for meetings in 3 months and Im so impressed I have just booked a third.
My only slight negative is the food and that is only because everything else was of a high standard.

Room Tip: Pick one facing away from the shopping centre as it is noisy during the day
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, December 11, 2013
Dear Deena N

What a great comment about out Conference facilities, many thanks!

Your feedback is very important for us, therefore please rest assured that we have taken on board both positive and negative comments and addressed them with the relevant department.
You will be pleased to hear that we are introducing a new conference menu from January 2014 to not only offer a variety of food choices but also to make sure our guests’ expectations will be always met.

Our Conference & Banqueting team is looking forward to welcome you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,329 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (286)
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English first
Hasselt, Belgium
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed December 7, 2013 via mobile

Stayed here already 3 nights. 2 nights in a row we weren't able to get any sleep before midnight. Apparently it is normal to rent the bar/restaurant for private parties. But the hotel staff forget they have guests just one floor above the loud music. Just on the second night of complaining they offered us a free diner or another room but this is of no use when you're almost at the end of your stay. It even seemed the staff didn't really understand why we even complained. But you have to choose your business... Or you have a hotel and you respect your paying customers or you own a club. Both at the same time is impossible and unfair for hotel guests.

A positive note... Most staff are friendly and helpful, they give you the requested service e.g. providing anti allergy pillows. The breakfast is good and has a nice assortiment. So it is definitely not all bad but still a loud private party two nights in a row in this hotel leaves a bad impression!

Stayed December 2013, traveled as a couple
Helpful?
Thank Belgium86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, December 9, 2013
Dear Belgium86

Thank you for taking the time to share your experience with other travellers. Our team was delighted to hear of your praises in regards to your pillow request and breakfast.

I am glad you had an enjoyable stay with us; however please accept my apologies for any inconveniences caused by the music played during a Christmas party held as a private function in our hotel. Please rest assured that I have addressed this with the relevant department.
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Leeds
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

Staff all very helpful and at checkin and breakfast. My room had a big double, all very clean. Great views from the reception level but told me to go in the right hand lift to the top floor of there sister hotel and could get a much higher view.
Great location at Westfield shopping centre or next to the Olympic village.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeffcam1415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, December 9, 2013
Dear jeffcam1415

Thank you for your wonderful review, our team pride themselves on great guest service and reviews such as yours are great to read.

We are looking forward to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlborough, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed December 3, 2013

I was overcharged for my stay - despite booking well in advance I found my rate to be very poor and could have been bettered by just walking in off the street - I am a Platinum member of their rewards scheme and the service received was very poor.
Access is awkward and close to being dangerous
We found the staff to be surly, unhelpful and rude

  • Stayed November 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Wiltsman100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, December 4, 2013
Dear Wiltsmann100

Thank you for being an IHG Rewards Club member and taking you time to leave us this candid feedback.

As per our previous correspondence I am sorry to hear that you felt the hotel is not safe as security of our guests in the hotel is one of our main priorities. All our doors leading to the staircases of the hotel are secured by a key system which stops unauthorised person to gain access to the guest floors, similar to the lift security we have in place. Please be assured that in a n event of fire all staircase door locks automatically release. Our members of staff are on hand and always willing to assist our guests if they prefer to take the stairs.

I am really sorry to hear that your experience with us was so disappointing. Not only have we been recently been recognised as the 3rd best Holiday Inn in the UK and Ireland by our most valued guests and are currently the Number 1 Holiday Inn in London on TripAdvisor but we have also been nominated for the Hotel of the Year award for all Holiday Inns in Europe which is a result for all the effort and commitment the entire team puts into their work. It would not be possible to run such a successful hotel without the dedication of every member of staff as it is certainly not our intent to inconvenience our valued guests, instead offer a relaxing and enjoyable stay. Please accept my sincere apologies for our shortcomings and rest assured that this is certainly not the standard we are known for and proud of.

I strongly encourage you to contact the hotel directly if you wish to discuss your experience of your recent stay further. We are looking forward to welcome you back to our hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Yarmouth
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 2, 2013

Plumbing was making curious noises (5th floor) but ok.we had a twin bed room and one bed had a reading light, the other didn't, making reading in this bed nearly impossible. One of the toilet seat "feet" was badly split which was probably very unhygenic. Will definitely visit again though because of the convience of the location, parking and the friendliness of the staff, from the cleaners to the bar staff. Everbody in fact was great. Would pre-book a lower room number next time because my wife is not great on her legs and it was a long corridor from the lift to the room! A minor point but generally the whole experience was very good indeed.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank unimiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, December 6, 2013
Dear unimiller

Thank you for taking the time to complete a review on this forum, we learn a great deal regarding our service and product and take each review to heart.

I will be passing your comments to the entire team to ensure we continue improving our product so as to make sure our guests’ expectations will be always met. We are looking to welcome you again in the near future and please do not hesitate to contact us prior to your arrival so we are able to arrange the perfect room for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grimsby
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 1, 2013

Wasn't sure what to expect as not stayed in a holiday inn before. Very impressed. Comfortable quiet rooms, good quality food (and plenty of it!), very helpful and friendly staff, and great location not only for shopping but also public transport. Definitely will be returning. Definitely recommend.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny W, Front Office Manager at Holiday Inn London - Stratford City, responded to this review, December 6, 2013
Dear Wendy C

Thank you for your wonderful review, our team pride themselves on great guest service and reviews such as yours are great to read.

We are happy to know that we were able to make your first Holiday Inn experience an enjoyable one and looking forward to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 28, 2013

We were very impressed with this hotel. We had an excellent deal package which included breakfast and the first nights evening meal. We were very impressed with our room and the hotel in general. I know it was relatively new for the Olympics but it was exceptional. Even though it is part of the a Shopping Centre it was a quiet room and We had good sleeps. Stephanie & Gi Gi provided excellent service for the first night meal and could not do enough for us. It was also not as far from the centre of London as we thought and not long on the tube. The Shopping Centre was great to look around and not as crowded and manic as in the Centre and lots of choice for Eating Out too. Overall the perfect stay and We would like to stay here again from now on and highly recommend.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Adrian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duty Manager H, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review, November 29, 2013
Dear Adrian R,

what great comments you left for us! We kindly thank you for all your generous feedback.

The heading of your review describes it best: 'Loved it - Would like to stay here every time we visit London' - and we as well are looking forward to your future visits.

The fact that we were able to impress you with our excellent service, makes us proud and Stephanie and Eiei will receive all your praise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London - Stratford City

Property: Holiday Inn London - Stratford City
Address: 10a Chestnut Plaza, Westfield Stratford City, Montfichet Road | Olympic Park, London E20 1GL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#34 Spa Hotel in London
#54 Family Hotel in London
#85 Business Hotel in London
#106 Luxury Hotel in London
#112 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Stratford City 4*
Number of rooms: 188
Reservation Options:
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Also Known As:
Holiday Inn London - Stratford City England

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