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“convenience & simplicity”

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Holiday Inn London - Stratford City
Ranked #125 of 1,081 Hotels in London
Certificate of Excellence
Reviewed February 18, 2013

Have just returned from a wkend at Holiday Inn Stratford City, which i booked via hotwire. Hotel is at the far end of the shopping centre, but easily sign posted. Reception is on the 3rd floor (away from the hustle and bustle of the shopping centre). Was checked in on a friday night efficiently. After previous tripadvisor reviews, i asked for a PARK side room to avoid any possible noise from the shopping centre / casino opposite. This was available. We were staying in room 406. Hotel is new, clean, tidy and modern.

The only difficulty we had during out stay is the aircon machine - we could not figure out how to get the room cooler and i believe as we had a ledge outside our window, we were unable to open our window (for safety reasons). I was quite happy being a bit warmer, but it was midly annoying to have no fresh air available to the room.

Lots of shops, restaurants within walking distance and transport was fab and convenient. The staff were all very helpful and efficient. We only had breakfast with the hotel on the sunday, but it did the job. Not amazing but was quiet and we were allowed to do as we pleased without too much interference.

all in all a perfect girlie weekend away.

Room Tip: request a Park side room - to reduce amount of noise
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  • Stayed: February 2013, traveled with family
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1  Thank andreabarlow82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded February 21, 2013

Dear colchgirl

How nice to read such a comment as yours. Thank you for your feedback.

Unfortunately none of our windows in the rooms can be opened due to Safety reasons but it still doesn't stop you from having these amazing views over the city and the Queen Elizabeth Olympic park. The reception is also manned 24 hours and is more than happy to assist with any kind of difficulties in regards to the AC unit.

The team is looking forward to welcome you back.

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1,267 - 1,273 of 1,555 reviews

Reviewed February 16, 2013

A weekend Christmas shopping break, great location within Westfield shopping centre at Stratford.
Had great room overlooking Olympic Park and took opportunity at check in to add breakfast to package.
Great transport links into central London. Lots of eating places nearby.
Room was comfortable & clean

Room Tip: Ensure you ask for room overlooking Olympic Park
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  • Stayed: November 2012, traveled as a couple
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2  Thank Alan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded February 17, 2013

Good Day Alan,

I would like to thank you for your nice review of your hotel stay on Tripadvisor. It has been our pleasure to have you stay at our hotel and knowing we have made your stay as comfortable, relaxing and a most pleasant place to be. We hope to continue to do so for all our guests in the years to come.

We do hope you'll come back and visit us in the near future.

Kind Regards,

Lisa.

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Reviewed February 14, 2013

Stayed here for a total of four days but with two weeks between the middle. The staff were fantastic. They were friendly, helpful and polite. The rooms and the conference rooms were airy clean. Plus its I'm an incredible location with fantastic views if the Olympic park.

  • Stayed: February 2013
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1  Thank stephen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded February 21, 2013

stephen b

What a great comment for Valentine's Day!

We are all happy to hear that you enjoyed your stay with us and hope to welcome you back in the near future.

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Reviewed February 10, 2013

Nice hotel with Friendly & helpful staff, well located for transport links and lots of local options in Stratford for entertainment & shopping. Interesting views of the London Skyline and Olympic park. Car parking within Westfield shopping centre was only £5 for 24 hours as well which is very good value in London.

  • Stayed: January 2013, traveled as a couple
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1  Thank MoochingMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded February 21, 2013

MoochingMonkey,

Thanks for your lovely comments on our staff, no doubt you have caused some smiles in our faces.

We are looking forward to welcome you back.

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Reviewed February 10, 2013

I've stayed in a few Holiday Inns and Holiday Inn expresses all over the UK. Although this is marketed as a Full on Holiday Inn, it had an express feel about it. No fancy toiletries, just regular tea/coffee, no biscuits, no bottle of water. Sure the views of the olympic park are pretty stunning, but on the other side you are right next to a casino and the shopping centre. The casino is 24 hour so expect people coming and going all night. You should certainly ask for a room on the quieter non casino side. My work colleagues also stayed here and we met in the bar a few times, typical hotel prices for drink, but there are plenty of restaurants in the shopping centre and immediate surroundings to try out which we did. Breakfast at the hotel was plentiful, normal buffet style with a good continental range. Location is great for the shopping centre and it is well connected by tube(DLR), bus etc, but a good 30 mins from central London and 30 mins from the ExCeL centre which is where we were working.

Room Tip: Ask for a room on the non casino side.
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  • Stayed: January 2013, traveled on business
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Thank BenjisUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded February 21, 2013

BenjisUK

I would like to thank you for your comment in regards to your recent stay and I am sorry to hear that you didn't feel like staying in a Holiday Inn.

We offer 188 standard and executive rooms providing guests comfort and convenience, whether here for leisure or on business.While our standard rooms have everything you need for some days away from home, up-grades to our executive rooms are available for a bit of luxury with some additional perks.

We are looking forward to welcome you back in the near future.

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Reviewed February 9, 2013 via mobile

Stayed on Friday night for a quick shopping trip. The location is great and the building is fresh and modern. Get off the tube at Stratford and you find yourself straight in the Westfield shopping centre. The hotel isn't signposted that well but we found it ok. Check in was good and our room was ready even though it was only 11am. We had a twin room on the 7th floor and were really happy with it. Lovely and modern, with a great bathroom, and a view over the Olympic Park. Our only issue was that the room was really hot in the morning, the thermostat reverted to 25.5 degrees whatever we asked it to do! Breakfast was good with a nice selection on the buffet but fried eggs were all over done and the beans were cold. The concierge was happy to look after our bags on the 2nd day while we did more shopping before heading home.

We really enjoyed our stay - its a perfect base to enjoy the shops and restaurants at Westfield.

  • Stayed: February 2013
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Thank Jellifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded February 21, 2013

Dear Jellifer

How wonderful to hear that you had a splendid stay.

Westfield Shopping Centre which is literally on our door steps allows you to shop as much as you can while your room to relax is just minutes away.

Our entire team was happy to read our your lovely comments. Thanks.

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Reviewed February 9, 2013 via mobile

Used the restaurant to a family meal.

Located on the 3rd floor of the hotel it's in a great location for a meal after a days shopping in Westfield.

Staff are lovely, if a bit disorganised.

Food was of a decent standard although service a bit slow.

  • Stayed: February 2013
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Thank Roni2047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this reviewResponded February 21, 2013

Dear Roni2047

We very much appreciate comments such as yours so we can have a closer look at our performance and improve our service were needed.

Please rest assured that we have highlighted your concerns to the Restaurant team who are now trying even harder to raise their service levels.

We are looking forward to have you and your family back.

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Additional Information about Holiday Inn London - Stratford City

Address: 10a Chestnut Plaza, Westfield, Stratford City, Montfichet Road | Olympic Park, London E20 1GL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#34 Spa Hotel in London
#39 Family Hotel in London
#85 Business Hotel in London
#108 Luxury Hotel in London
#112 Romantic Hotel in London
Price Range: $117 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Stratford City 4*
Number of rooms: 188
Reservation Options:
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Also Known As:
Holiday Inn London - Stratford City England

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