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Reviewed March 16, 2019 via mobile

Thank you Benjamin Douglas for your excellent customer care. I wasn’t a guest here as I just came for a training course but was looked after well after I had problems with a parking ticket. Much appreciated.

Date of stay: March 2019
Trip type: Traveled on business
Thank Sophie C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Holiday Inn O, Manager at Holiday Inn London - West, an IHG hotel, responded to this reviewResponded March 16, 2019

Dear SophusGophus,

Thank you for your feed back and kind words about Benjamin , I shall make sure to thank him personally for his outstanding service and pass on your feedback.

It was a pleasure for us having you in our hotel and we are looking forward welcoming you again.

Best Regards,
Sam faek
Guest service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2019 via mobile

Young impeccable lady I think her name is Lima Went beyond to make my stay comfortable and with ease. I had a few bad stays previously due to noisy corridors and not being able to get an upgraded room as a spire member. Lima found me an executive room on the quiet side and looked after me after by providing a fruit hamper for the inconvenience caused by the previous stays. She went beyond to see to me having a pleasant stay. Fantastic customer service, very polite and well spoken although some of the lady receptionist do need to work on command of english.

Date of stay: March 2019
Trip type: Traveled on business
Thank Richard D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Holiday Inn O, Manager at Holiday Inn London - West, an IHG hotel, responded to this reviewResponded March 14, 2019

Dear Richard D,

Thank you for sharing your feedback with us.

We are very happy to read that your experience with us was a positive one and that the person we owe this to is Olima . We are very proud to have people like Olima within our hotel in all departments I will personally make sure to thank her and pass on your kind words.

We are looking forward welcoming you back.

Best Regards,
Sam faek
Guest service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2019 via mobile

Booked here through last minute secret hotels.. wasn’t disappointed to find out it was a holiday inn! - having booked in to find out the secret hotel was only a twin room, the hotel easily sorted this and upgraded us to an executive king room which was a nice touch!
The location was superb as was the cleanliness and contents of the room.

Date of stay: August 2018
Trip type: Traveled as a couple
Thank samf51996
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Holiday Inn O, Manager at Holiday Inn London - West, an IHG hotel, responded to this reviewResponded March 11, 2019

Dear Shannonf2015

Thank you for your feed back about your stay , we are glad to hear that you have enjoyed many aspects during your stay beside our staff that helped for your room upgrade on your arrival.

It was a pleasure for us having you in our hotel and we are looking forward welcoming you again.


Best Regards
Sam Faek
Guest service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2019

I have stayed here weekly for several months now, There is always a friendly warm welcome on arrival. The rooms are well equipped and cleaned regularly. The bar and restaurant staff are helpful and attentive to any request Iv had.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Jonathan1172
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Holiday Inn O, Manager at Holiday Inn London - West, an IHG hotel, responded to this reviewResponded March 8, 2019

Dear Jonathan1172,

Thank you for your wonderful feed back regarding your recent stay here with us.

I am pleased to see you enjoyed our standards of service and fantastic amenities.

It was our pleasure to host you and I hope to have the pleasure of welcoming you back again soon.

Best Regards,
Sam faek
Guest service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2019

Booked this hotel because I couldn't get one nearer central London at a reasonable price. Actually, really pleased I went to this hotel rather than a central London one. This hotel is on the tube, at North Acton. About 7 minutes walk from the tube station. On the walk there's a Sainsbury's Local and Tesco Express if, like me, you needed to get something to eat. I arrived at the hotel between 8pm and 9pm and many were in the hotel restaurant. If you don't want to eat there, nor something from one of the supermarkets nearby, there's a huge Macdonald's across the road from the hotel.

On arrival at the hotel, the reception staff couldn't have been more helpful if they'd tried. They even offered me a Kit Kat choc bar, as I must have seemed very tired from that day's work and travel.

My room was big. If I was into cruelty, it was more than big enough to swing a cat. The room and bathroom was clean. In the bathroom there was a wet room shower, which was great. I was on the 1st floor, the same floor at the meeting/conference rooms and executive suites, it was quiet all night.

The big double bed had clean bedding and was very comfy.

Breakfast was included. It was a help yourself type. All the usual choices.

The down side of staying at this hotel? The fact that I was only staying one night!

Date of stay: February 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank sukest
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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