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Reviewed December 10, 2018 via mobile

Checked in for the night, upgraded to a lovely executive room. Staff are very friendly - checked in by Rashid and I must point out the gentleman was looking very sharp and smart with a friendly smile and excellent five star customer service - took the time to explain the facilities of the hotel, a very warm welcome.
prior to check-in, spoke to Francesca on the phone as I had some questions before making the booking - very polite and friendly.

On site parking, nice lobby area and a lovely gym on the highest floor with a great view.

Highly recommended.

Hats of to the staff for truly making this place fell like home.

Miz

Date of stay: December 2018
Trip type: Traveled on business
Thank Runju26
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2018

We were upgraded to the executive room, was obviously nicer there.. but the hotel on the whole was very easily accessible by Central line of the underground, bus etc and the staff was very polite and courteous! Ideal location to get out of the hustle and bustle of the city, while being 20 min away from the centre

Date of stay: November 2018
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Abhishek K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Denis N, Manager at Holiday Inn London - West, an IHG hotel, responded to this reviewResponded November 24, 2018

Dear Khosla_abhishek,

We are delighted to read that you have enjoyed many aspects during your stay , we hope that you had a great time and looking forward of welcoming you back for another memorable visit .

Best Regards,
Sam Faek
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2018 via mobile

Having stayed on numerous Holiday Inns I have to say this has got to be one of my favourites. On arrival we were served by lovely reveption staff who were very professional but absolutely loveky tk deal with. The hotel itself is sparkly clean and smells like you're in a day spa!!
Room was fantastic, very modern and bright.
Breakfast was the best I have had in a long time in a hotel with a great variety including hot waffles...delicious!
The hotel I s a short walk from North Acton tube station so very easy access to Central London.
But I have to say the after service has been wonderful, I left my jacket in the wardrobe and within a week it is back after being mailed to me.
All in all I would highly recommend this hotel and we are just looking for another excuse to come back down south

Date of stay: November 2018
Trip type: Traveled as a couple
Thank rachelaH9976CC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Denis N, Manager at Holiday Inn London - West, an IHG hotel, responded to this reviewResponded November 24, 2018

Dear rachelaH9976CC,

Thank you for taking the time to post your review ,

I am delighted to see that you enjoyed many aspects during your stay and really we do appreciate your great recommendation and it was a pleasure looking after you. I hope to see you back again soon.

Best Regards,
Sam faek
Guest service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2018 via mobile

Having never stayed at a Holiday Inn before we were impressed with this hotel. We traveled by car and had no problem parking (we arrived on a Sunday), check in was quick and staff friendly.
Our rom was large and well equipped with iron/ ironing board, fridge and safe , WiFi was good.
The bar and restaurant areas are lovely and modern and we found the menu to be varied and food was good - staff here friendly and polite despite being very busy.
For the price we paid and convenient location of the tube station we will come here again .

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Jules0020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Denis N, Manager at Holiday Inn London - West, an IHG hotel, responded to this reviewResponded November 16, 2018

Dear Jules0020,

Thank you for your feed back and kind words about the hotel and the staff .

It seems that you have enjoyed many aspects during your stay and we are happy that we have delivered excellent service at the time .

We look forward of welcoming you once again .

Sincerely,
Sam Faek
Guest service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2018 via mobile

The location of this hotel is good for the price as close to North Acton tube. However it is in a soulless area with only a few convenience stores. I was upgraded at check in as a member which was very positive. The room was good with big bed and recently refurbished. The major downside for me and a dealbreaker was the bathroom which I hated. What was wrong with having walls in a bathroom rather than a glass with a “modesty panel” and a door which doesn’t close completely and no sound proofing. Ok for one person but not 2. If one person uses the toilet in the night or gets up earlier the light from the bathroom floods the room. I would put the breakfast at 3 star as limited fruit, no berries,poor quality bread, messy off putting open bowls of yoghurt, processed meat and cheese. Cheap seemed to be the overall impression. The staff in reception were not very friendly, more perfunctory. The staff in the breakfast area were very helpful. One suggestion for the breakfast cook would be to write down the orders so he doesn’t forget/get them wrong when it is busy. Had to take off one star for the bathroom and the breakfast. If this doesn’t bother you then could be 4 star.

Date of stay: November 2018
Trip type: Traveled as a couple
Thank TURISMOANNIE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn London - West, an IHG hotel, responded to this reviewResponded December 1, 2018

Hi, TURISMOANNIE!

Thank you for your stay and leaving us feedback.

I am glad to know that you find our hotel's location and the size of the room favorable. I am sorry that the design of the bathroom, the quality of the breakfast let you down. I am sorry that our welcoming staff missed the chance of welcoming you better. I advised the local management of your feedback. We will use this as we continue to find ways of enhancing our hotel's condition and coach the team for a better experience.

Until your next stop in the area, we would love to host you better than the last.

Many thanks,

Anne A
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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