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“Great Location for 02 Dome, Great Service, Well-Designed Room” 4 of 5 bubbles
Review of London Marriott Hotel West India Quay

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London Marriott Hotel West India Quay
Ranked #192 of 1,087 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great Location for 02 Dome, Great Service, Well-Designed Room”
4 of 5 bubbles Reviewed September 2, 2007

I spent four nights in August 2007 at this hotel. I booked it because of its proximity to Greenwich since I was attending two concerts at the 02 Dome. It's a five-minute walk to the Canary Wharf tube station, which is one stop from North Greenwich and the Dome. The hotel staff was very helpful and efficient, including very late night room service served quickly. The housekeeping staff was wonderful and flexible. The Canary Wharf area is quite nice with a shopping mall and several restaurants within easy walking distance. I had a King room on the end of the building near the Docklands station in which one whole wall was windows. Terrific views, and the blackout shades kept noise and light out when desired. There was a lovely marble bath and plenty of closets, drawers and storage. A fuse blew in my room late one night, and it only took about 10 minutes for a housekeeping engineer to come up to fix it. Overall it was an excellent experience.

  • Liked — Location and staff
  • Disliked — Long distance from Heathrow
  • Stayed August 2007, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank jsoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,017 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Birmingham, England
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed August 30, 2007

We stayed at the Marriott Canary Wharf for one night whilst in London to see Prince (who was fantastic!). It was perfectly located for the 02 Arena, only one tube stop away.

Overall the hotel is great. It was comfortable, very clean, tidy and the rooms were kept to a very high standard. Our bedroom was looking out over the Thames and had full length windows so had lots of natural light. One problem we did have, although admittedly this happens in many London hotels, is that you can’t open the windows to get some fresh air.

The bed was large and comfortable with very soft pillows and duvet. Two room plus points were the shower & the hairdryer – both very hot and powerful (esp the hairdryer compared to some of the pathetic things you have to dry your hair with in some hotels nowadays!)

Breakfast was the usual London price but very nice. Hot food cooked to order, pastries, toast, fruit etc all fresh.

We had dinner once we got to the 02 Arena but the hotel is located right by Canary Wharf where there are numerous bars and restaurants if you don’t wish to eat in the hotel.

Parking is not available at the hotel itself but there is a car park at the cinema complex opposite. There is valet parking available but for the price we felt that it wasn’t really worth it. You can pull up outside to drop off your baggage and the car park is literally 1 minute walk over the road.

Overall a well maintained hotel with polite staff, perfectly located for the 02 Arena.

  • Liked — Location to 02 arena
  • Disliked — No fresh air in bedrooms
  • Stayed August 2007, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Lovely72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast - Northern Ireland.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 26, 2007

Excellent rooms, received an upgrade as well, very well mannered staff and a very central location. We were going to the O2 Arena to see Prince, this hotel is right beside the connecting rail. takes 1 min to get there - then two or so stops before you get to the O2 Arena. very handy. Quite a lot of shops in Canary wharf as well - we only stayed the one night but it was worth every penny.

  • Liked — Location
  • Disliked — I guess the price - though we got a deal through expedia
  • Stayed August 2007, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank MichaelKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea South Wales
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed August 18, 2007

Really nice hotel and located superbly for the Millennium concert arena. The staff in the hotel were excellent and nothing was too much trouble. We booked through Last Minute.com and got a very reasonable deal. I will defiantly use the hotel again .

Thanks Keith

  • Stayed August 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Dreinog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed July 29, 2007

I loved this hotel. Just spent a weekend there and it was superb. Great location, staff attentive but not suffocating - very polite and very happy to help with anything.
Rooms amazing - great view from our room. I cannot find fault with this hotel and will definitely be returning SOON!!

Stayed July 2007
Helpful?
Thank Laura1688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
milton keynes, england
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed July 22, 2007

Spent a weekend at the Mariott West India Quay and was impressed by the hotel.

Best Points were:

1.) Rooms - excellent quality furnishings and bathroom. Superb bed
2.) Breakfast - probably the best buffet breakfast we have had anywhere in the world
3.) Location - great location in Docklands. Next to Docklands bars/restaurants. Adjacent to DLR for great access into London.

Down Points were:

1.) Poor view. You get the interesting side or the dull side - we got the dull side overlooking the lower roof levels
2.) Staff in bar were a little slow.

Overall a very nice hotel, although you do pay for it!

We would stay again

  • Liked — the room and breakfast
  • Disliked — the view and bar service
  • Stayed June 2007, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank iancarpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 bubbles Reviewed July 21, 2007

I found the Marriott via trip advisor and as I found a deal on the hotel website for a pound less than I was going to pay for a tiny single room in a swish boutique hotel in south kensington, i decided to give it a go. as i was arriving at 5am, i knew that there was no way i would be able to check into my room at the hotel in south ken before midday, but i figured in a marriott there was a good chance i could, and sure enough, when i got to the hotel at 6am they sent me straight up to the biggest hotel room i have ever stayed at in london (it wasn't big by american standards, but huge for europe). ten minutes later a superb (and very pricey) breakfast arrived, and half an hour later i was sleeping for the first time in 36 hours. so, the marriott is just good reliable american luxury, and the weekend rate (109 quid plus 20 quid tax) is impossible to beat in london. the only hesitation i have is location - the dockside light rail is a 10 minute walk through the dockside centre which is fine, and then you are 20 minutes away by the jubilee line from waterloo, but i have never stayed that far away from the centre of town before. it was fine for a weekend when i spend the first day in bed anyway, but it would have been a pain for much longer. still, i will definitely keep it in mind for next time i arrive really early in the morning - that was a huge bonus. staff very helpful and courteous - absolutely no complaints on that ground, and the room was very clean - all standard marriott practice.

  • Liked — value for money, early check in
  • Disliked — distance from town
  • Stayed July 2007, traveled solo
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank emah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel West India Quay

Property: London Marriott Hotel West India Quay
Address: 22 Hertsmere Road | Canary Wharf, London E14 4ED, England (Formerly London Marriott West India Quay)
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Green Hotel in London
#115 Romantic Hotel in London
#145 Family Hotel in London
#146 Luxury Hotel in London
#175 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:5 star — London Marriott Hotel West India Quay 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally situated in the Canary Wharf district, the London Marriott Hotel West India Quay offers luxurious accommodations and access to the city's most popular attractions. Indulge in a deluxe steakhouse experience at Manhattan Grill or maintain your workout routine with our state-of-the-art fitness center & sauna. We boast a prime location just 11 minutes from London City Airport and 10 minutes from Europe's largest indoor shopping mall. ... more   less 
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Also Known As:
London Marriott West India Quay Hotel London
Marriott London
London Marriott Hotel West India Quay England

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