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“Great location and accommodations ”

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London Marriott Hotel West India Quay
Ranked #200 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 18, 2014 via mobile

Stayed three days and had great service. Concierge was most helpful in giving us directions, making recommendations, and arranging for tours, etc.

Location is great as it is adjacent to the DLR and less than a 10 minute walk to the London Underground.

Stayed: May 2014
Thank Dldjr22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,114 - 1,120 of 2,181 reviews

Reviewed May 18, 2014

From the minute we arrived to the time we left nothing appeared too much trouble. We ate in the manhattan grill on the first night with some friends, including a very young baby, and the waiter went out of his way to ensure we were comfortable all night. There was another large party celebrating a birthday and our waiter forewarned us of speeches/clapping to ensure the baby, and therefore everybody, remained comfortable. If breakfast is not included in your rate then it does prove an expensive add on, hence the 4 rating rather than 5. Special mention to the staff in both manhattan grill and hotel bar for levels of service and friendliness.

  • Stayed: May 2014, traveled as a couple
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Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2014

Near ExCel & Canary Wharf. 30-50 minutes to get into central London. Convenient to DLR and can get around easy, but takes a while.

Had a conf at ExCel so this was good, but would rather stay in London, closer to more sites. This one can be quite expensive as well.

Service was very good. Dealt with one phone agent who was not helpful, but all others were extremely polite, friendly, and helpful.

Had a crappy room looking right over the DLR. Platform could see right into our room if blackout blinds were not closed.

Food in Lounge (I'm platinum Marriott) was good, but limited. Breakfast in restaurant was very complete and good, but is a little pricey if you have to pay (breakfast included for suites).

Gym was small but functional. A few weight machines, low ceiling, but in decent condition overall.

I'd stay here again if I had to or needed to be right in this area, but otherwise would head into another Marriott in town.

Room Tip: Ask for higher floor/away from DLR trains.
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  • Stayed: May 2014, traveled on business
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Thank pulsifire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertrand D, General Manager at London Marriott Hotel West India Quay, responded to this reviewResponded May 19, 2014

Dear pulsifire,

Thank you for taking the time to review us. I am sorry to read about a few little details that did not make your stay exceptional.

Based on your comments, we will work hard to ensure these details are dealt immediately and guests receive the standard of service they expect from our brand.

Please, feel free to contact me personally as I truly hope that as a Platinum Marriott Rewards member you will use our hotel again on your next visit to London and give us the chance to show you how your feedback helped us to improve our service.

Sincerely,
Bertrand Dijoux

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2014

Stayed here before doing the London Bridges Charity walk and the hotel is excellent, staff cannot do enough for you and all facilities are first class. Considering its London the prices are nor prohibitive and its just a relaxing, comfortable place to stay.

Location is great by car or, as we did, by Underground and DLR. The DLR stops almost outside the hotel.

There's a very good choice of bars and restaurants very close by and we all enjoyed the pub directly opposite the hotel.

Room Tip: Its good if you can get the rooms overlooking the pubs and bars - view from 'inner rooms' is...
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  • Stayed: May 2014, traveled with friends
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Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014

My husband and I stayed at this hotel as we were booked into a late show at the Boisdale, the hotel was so nice we almost felt like staying in, not going out, the young lady at reception could not have been friendlier, in fact every single member of staff we came across during our short stay really impressed us by their intent to make that stay as enjoyable as possible, we were so impressed in fact that I cancelled a booking at another hotel we have pending and changed to the Marriott instead, I know now that if there is a Marriott hotel where I'm going, that's where I'm staying, there is only one thing I would change, free WiFi in the rooms would be the icing on the cake, you don't always want to go down to the public areas to send and receive emails or research the town you are in and £6 an hour?!

  • Stayed: May 2014, traveled as a couple
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1  Thank kelvineStaines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014

Stayed for 2 nights on a leisure trip and was very pleased with the service I received from the staff.

Absolutely beautiful room, very spacious and was told that it was one of the spacious room (214). Although, I asked for the room on the higher floor but this was the highest floor I could get on a standard room as per their availability.

While entering the hotel I was greeted by an employee named Som who helped us with our luggage and also been a star for the rest of the stay. While checking in I was checked in by a room controller and she was very helpful and knowledgeable too. Very polite and sweet staff all together.

Would love to go back to this hotel and I am sure i will very soon but one thing to consider "It can be very Expensive" its better to get a DLR and get to tesco for little shopping if you are on budget.

Restaurant was very big and had lots of varieties for breakfast. Simply delicious.

Ice creams at the Bar was just another feature which makes this hotel provide every little service they can. Enjoyed a lot! Thanks.

  • Stayed: May 2014
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Thank Jaspreet_Singh_Jazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014 via mobile

This is our preferred hotel anytime we stay in London. We only live in Bucks but it's such a treat to go out and not have the long train ride home. We love Marriott and WIQ has the perfect combination of location and service. Short trip into the centre by Jubilee or DLR, also great for the O2, the new Olympic Park etc. Service is always proficient and friendly. Ask for a waterside view, and the highest floor you can get for the class of room you've booked. Exec rooms have best views, also access to lounge with drinks and snacks, including complementary breakfast, on weekdays in the lounge and weekends in the restaurant. Look out for offers which can make it exceptional value - but in our view it's always good value.

Stayed: May 2014, traveled as a couple
1  Thank danteandsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel West India Quay

Address: 22 Hertsmere Road | Canary Wharf, London E14 4ED, England (Formerly London Marriott West India Quay)
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Green Hotel in London
#115 Romantic Hotel in London
#145 Family Hotel in London
#154 Luxury Hotel in London
#175 Business Hotel in London
Price Range: $154 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — London Marriott Hotel West India Quay 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally situated in the Canary Wharf district, the London Marriott Hotel West India Quay offers luxurious accommodations and access to the city's most popular attractions. Our hotel in London, England boasts a prime location just 11 minutes from London City Airport and 10 minutes from Europe's largest indoor shopping mall. ... more   less 
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Also Known As:
London Marriott West India Quay Hotel London
Marriott London
London Marriott Hotel West India Quay England

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