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“Excellent Experience” 5 of 5 bubbles
Review of London Marriott Hotel West India Quay

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London Marriott Hotel West India Quay
Ranked #193 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Chippenham, United Kingdom
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Excellent Experience”
5 of 5 bubbles Reviewed April 6, 2014

Stayed here for one night at a weekend. The experience was first class from stepping into the door until checkout. The staff were attentive and friendly, reception service was slick and the room was very well appointed. We are frequent Marriott visitors and this is Marriott at its best. Totally recommend.

Room Tip: Ask for a waterside view
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mcds11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,020 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (452)
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English first
London, United Kingdom
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 3, 2014 via mobile

Wow lovely,excellent service, the atmosphere, the staff everything was extraordinary loved it, the bar, the restaurant, had a lovely experience, not too expensive but worth the visit, a must stay.me and the mrs really enjoyed our stay had a lovely sleep in my room was big, and comfortable.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank London114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckinghamshire, England
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

If you are after a spot of luxury without paying top London prices, this is the place to stay. All the staff are very friendly, helpful and treat all their guests like VIPs (the doorman is always on hand with a friendly welcome).
We stayed here while celebrating my husband's birthday. Having informed the 'virtual concierge' this was the reason for our stay, he was given a complimentary bottle of wine and box of truffles, which was a lovely surprise.
The room was incredibly comfy and clean with lovely soft feather pillows and a very comfy bed. There was no noise from road traffic and lovely views overlooking the West India Quay.
It's a great base for exploring this fascinating area of London - while we were there we visited Greenwich, the London Docklands museum and did a Jack the Ripper Tour. The DLR (which has a stop very near the hotel) is a great way to get around. There are also some really good restaurants around the Quay and fab shops in Canary Wharf.
A good tip is to book this on the Marriott website rather than on sites such as Bookings.Com, Late Rooms etc, as you'll get the same price but have the benefit of Reward points and the virtual concierge. It also pays to book way ahead to get a good price.
The only downside to this fabulous hotel which was the breakfast, which was okay but nothing out of the ordinary compared to the luxury of everything else (croissants were a tad dry). Also, there isn't a swimming pool which was a bit of a shame.
I would definitely stay here again when visiting London - it beats the West End of London hands down in value for money.

Room Tip: Ask for a high room, overlooking the quay.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RoamingEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 28, 2014

THE BEST night's sleep I have ever had in a hotel. The room was lovely and quiet with thick curtains and a huge comfortable bed. What more could you want? The staff were all very helpful without being intrusive. The only bad point for me was the low pressure on the shower but that didn't cloud the overall impression of the hotel. The location is great and so easy to get the DLR. We used the bars and restaurants in the vacinity and breakfast in Browns was a good move and a fraction of the hotel cost. We requested a room on a low floor as my husband is no good with heights and we were allocated a room on the mezzanine level which we think was actually an upgrade. I would definately stay here again.

Room Tip: Ask for a low floor
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  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kathryn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertrand D, General Manager at London Marriott Hotel West India Quay, responded to this review, March 31, 2014
Dear Kathryn,

Thank you for choosing The London Marriott West India Quay.

I am delighted to hear you enjoyed your visit, as well as the service. It is always important to us to meet our guests expectations.

I am happy to hear that you will be staying with us on your next visit in London.
We are looking forward to welcome you back soon.

Sincerely,
Bertrand Dijoux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed March 27, 2014

Lovely hotel with awesome friendly service. Close to the mall and subways. Only things not making it 5 star is the very expensive breakfasr. Almost twice the price of the hilton breakfast but tastier.
Rooms are also quite small for the price you pay. Also for that price complimentary water should have been provided especially as this is more of a norm these days (except at Marriot hotels)

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridgeshire, United Kingdom
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

During a recent stay at the hotel my partner was taken unwell, and we had to ask the hotel for assistance. All staff were so very kind and genuinely caring and really could not have done enough for us.

We thoroughly enjoyed our food at the hotel, which was served very friendly professional staff, who clearly take pride in what they do.

The hotel is awaiting a refurbishment, which will help to freshen up the bedrooms as the decor is now 10 years old. However, standards of Housekeeping are very high, and rooms are always kept clean and fresh.

The location of the hotel is also very good and accessing central London is easy via the DLR, Jubilee Line from Canary Wharf or even via one of the frequent water taxis. The area itself is also worth visiting and there is a good shopping centre next to Canary Wharf station. Therefore, I would highly recommend a weekend stay at this high quality, yet relaxed and very friendly 5 star hotel.

A big thank-you to all the wonderful staff who looked after us on our last stay, and made us feel so very welcome.

Room Tip: All rooms are spacious and maintained to a good standard. I would recommend booking a room with Exec...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Piers G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertrand D, General Manager at London Marriott Hotel West India Quay, responded to this review, March 28, 2014
Dear HotelConnoisseur1966

I am very delighted to read such a high-rated comment.

I have shared your kind words with all our associates who are our real asset here at the London Marriott West India Quay.

We are looking forward to welcome you soon.

Sincerely,
Bertrand Dijoux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed March 26, 2014

We were staying at this hotel for a long weekend for 3 nights. We liked the location – it’s not far away from the central London. It easy to access from the airport as well. We had a room on the 2nd floor looking to the backyard – very quiet and comfortable. The room was very clean, comfortable beds and pillows, well equipped bathroom. We did not have breakfast at the hotel – there are much cheaper options in the area around the hotel. The only negative thing that they did not have enough umbrellas to borrow! I mean if you are in London in 5 star hotel – it should not be a problem to get an umbrella there. We would stay there again (if we get the same offer for 100 £ per night).

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bigtraveler2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertrand D, General Manager at London Marriott Hotel West India Quay, responded to this review, March 28, 2014
Dear Bigtraveler2000

Thank you very much for a lovely review. I am very pleased to read you enjoyed your stay at the hotel.

We are definitely looking forward to see you here at the hotel on your next trip to London.

Sincerely,
Bertrand Dijoux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel West India Quay

Property: London Marriott Hotel West India Quay
Address: 22 Hertsmere Road | Canary Wharf, London E14 4ED, England (Formerly London Marriott West India Quay)
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Green Hotel in London
#115 Romantic Hotel in London
#145 Family Hotel in London
#147 Luxury Hotel in London
#175 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:5 star — London Marriott Hotel West India Quay 5*
Number of rooms: 301
Official Description (provided by the hotel):
Ideally situated in the Canary Wharf district, the London Marriott Hotel West India Quay offers luxurious accommodations and access to the city's most popular attractions. Indulge in a deluxe steakhouse experience at Manhattan Grill or maintain your workout routine with our state-of-the-art fitness center & sauna. We boast a prime location just 11 minutes from London City Airport and 10 minutes from Europe's largest indoor shopping mall. ... more   less 
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Also Known As:
London Marriott West India Quay Hotel London
Marriott London
London Marriott Hotel West India Quay England

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