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London Marriott Hotel West India Quay
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Reviews (2,269)
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1,479 - 1,484 of 2,269 reviews
Reviewed April 10, 2013

We stayed at the Marriott West India Quay for 6 nights last week. It is nicely located on the East side. Nice hotel to stay if you have business around that area. The DLR, which is next door and the subway which is about a 10 minute walk makes getting around very easy. There are many restaurants and shops in the area. Most restaurants have outside seating which must be nice when the weather is better - it was very cold when we were there. A good restaurant we ate at is Browns which is right next to the hotel.

The hotel is generally in good condition but does not warrant the Marriott category 6 rating. The staff is really excellent. They were very nice, always with a smile and always asking if they can help. They got us tickets to see the musical, The Book of Mormon, which were very hard to get.

The executive lounge is small but nice to relax in. They only serve wine & beer in the evenings. We will definitely stay at the Marriott West India Quay again.

  • Stayed: April 2013, traveled on business
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Thank arunabada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

This is what you can expect from a good business hotel. Friendly staff, good breakfast. Gym is o.k., not too big though. Only one fitness bike, means you need to be up early to get it.
Wifi expensive at 15 GBP per day, wifi free in lobby and restaurant.

  • Stayed: April 2013, traveled on business
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1  Thank cwalter65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

Really comfortable rooms, good facilities and a nice location but the breakfast was expensive and not great. Full English arrived after quite a long wait, so I assumed it was freshly cooked to order, but he poached eggs were hard and the bacon was dry and chewy. Overall,very good value if you get your breakfast somewhere else!

  • Stayed: April 2013, traveled with friends
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Thank Tyto2820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2013

We are a local couple who stayed in this hotel for one night in November 2012.

There are three luxury hotels in and around the Canary Wharf hub in the similar league as the Marriott. The others being the Hilton South Quay and the Four Seasons.

The hotel occupies the lower floors of athe tall 1 West India Quay building next to the Docklands Light Railway (DLR) (elevated LRT) which was built in approximately 2004. There is an inaccessible central courtyard at approximately floor 4/5 onto which many of the rooms face and thus avoids any noise from the DLR. We had one of these rooms. Our room (standard double or queen I think) was spacious and well appointed although it had started to show it's age.

Service was professional in the way you would expect from a business hotel although it suffers from the impersonal feel that often accompanies big business hotels. There was a problem with my booking which was handled relatively well.

We dined in the hotel's newish steakhouse which was good, though not outstanding given that it's probably one of the most expensive in the Wharf. The hotel bar has a very nice comfortable, lively and luxurious atmosphere and excellent table service, though again at a very high price.

The public areas of the hotel are spotless and luxurious.

The bigest asset of this hotel is it's location. It is a 5-7 minute walk to the central area of Canary Wharf and right on West India Quay. West India Quay is a set of old original dock wharehouses that have mercifully survived the Second World War and the eighties regeneration and now provide interesting and characterful venues for a host of bars, restaurants, a club or two. There is also a very modern cinema behind this collection of older buildings.

Also on West India Quay is the excellent Museum of Docklands which is fascinating and has a section dealing with the dockland's interesting 80's regeneration period, very characteristic of that period of the UK's economic and social history.

For a more laid back alternative to the husstle of the other WIQ bars and the expense of the hotel bars, try the bar downstairs in Brown's restaurant. Riverside London views are available from the bar and restaurants in Canary riverside which are a short 10 minute walk from the hotel.

Top tip - your best bet for steak around this side of the Wharf is still the excellent Gaucho grill in Canary Riverside.

In short, if somebody else is paying, or you have deep pockets, this is your best bet for a luxury hotel with a great location for business and plenty to do in the evening.

Room Tip: The internal facing rooms are quiet.
  • Stayed: November 2012, traveled as a couple
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1  Thank steve_randomno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2013

Decent enough Marriott, compared to others it is probably better than average. Reception needs to be dealt with though. Was like a media scrum trying to check out. no organisation, bad layout means inability to queue. Unimpressed by that. Room was decent enough, ask for a room looking over the quay otherwise you will get a room looking inward at the hotel atrium or out onto the main road. Exec lounge was nice, decent service and comp alcohol. Downstairs restaurant knocked up a decent breakfast. DLR right next door and a car park over the road a couple minute walk. All in all a good stay, if in the area again I would re-use. Not a bad price too.

  • Stayed: April 2013, traveled with family
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Thank dwnfallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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