This is England, and if I'm not mistaken, the language here is ENGLISH. Why then, when checking into a hotel, am I forced to deal with someone who can barely speak the language? And a supposed five star hotel, at that! After about 10 minutes of going back and forth with this poor girl, who could only just about string a brief sentence together, and could not begin to understand what I was saying to her, someone else came over and we were at last let into our room.
I had a second room reserved for a family member, and when I rang down to the front desk to inform them of the second party's arrival time, yet another non-English speaking member of staff informed me.......after another painful back-and-forth, that the reservation was actually for the following month. Only when I went down to show them the printed reservation form did they concede the point.
The hotel itself is ok, 'no real complaints. But a hotel isn't a building. A hotel is the staff that work there, and the service they provide. This place fails, in my view.More
- Free Wifi