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“Lovely stay”

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Premier Inn London Docklands (Excel) Hotel
Ranked #205 of 1,081 Hotels in London
Certificate of Excellence
Reviewed May 21, 2014

I just stayed here for 1 night as i was going to see WWE at the 02. Great location, easy to get around and only a short walk to the DLR. Clean room, brilliant powerful shower, huge tv and a very comfy bed. Breakfast was lovely, as much as you could eat, and the staff very friendly and helpful. I will use this hotel again for sure!

  • Stayed: May 2014, traveled with friends
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1  Thank sarahforster2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this reviewResponded June 3, 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and I hope you had an excellent time at the wrestling!
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,113 - 1,119 of 1,970 reviews

Reviewed May 21, 2014

good place for excel on a budget. Air con in the room was faultly for two nigths of three. Complained to duty manager and actioned really well. We were moved room and got a refund of two nights.......

  • Stayed: May 2014, traveled on business
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1  Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this reviewResponded June 3, 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one. I apologise that the AC in your room was faulty but I am glad to see that the duty manager resolved this problem for you.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2014

Stayed over the weekend on my own.Can't fault the Inn very clean and nicely decorated throuhout.Has their own bar open till 1am which is handy if you require a 'night cap'Station stop is On the DLR line-Prince Regent.this is the only line ,can take a while to get into City end/start at the Bank on the Central line.i found it quicker to use the Stratford International fast train at £5.90 as the DLR line goes there too.... the Olympic stadium complex.
Would like to see a sign with directions to Premier Inn from DLR station.To get to the Inn leave the station and stay on the bus terminus side and pass through it and follow the pavement up a small slope and you should see the Inn, enterance is to the right as you approach the building its around a 3-5 min walk.There is a flight of stairs 40+ or a lift from the station down to road side from the DLR station.

  • Stayed: May 2014, traveled solo
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6  Thank MARK2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this reviewResponded June 3, 2014

Thank you for your recent detailed feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014 via mobile

We stayed here for 3 nights in February as we were going to the Taylor Swift concert at the O2 (used Emirates airline) great location easy to get about on DLR and not too far (less than 40 mins) to centre of London. Very clean and huge comfy bed (family of 3) enjoyed the breakfast buffet and found staff helpful, short taxi ride to London City Airport.
:-)

  • Stayed: February 2014
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Thank Kenzie15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this reviewResponded June 3, 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and I hope you had a good time at the Taylor Swift concert.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2014

Has a 'new' feel about it, the beds are very comfortable and the rooms are very pleasant. Nice large TV with free-view, nice restaurant and bar. Comfortable walking distance to train. Recommended.....

  • Stayed: May 2014, traveled on business
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Thank Alison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this reviewResponded June 3, 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and that you liked all aspects of our hotel.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

I was disappointed with my travel company when it placed my group in this hotel because when I looked it up on google maps and I found it to be in the very east end of London next to a motorway and the DLR right across the City Airport. However, I was very pleased we arrived.

It has a wonderful and terrific reception staff and restaurant staff. The rooms were clean and comfortable. The wifi access for a small fee actually worked in the rooms which is not always the case in Europe. The shower had such good pressure i wanted to take it home with me. The breakfast buffet is wonderful and restocked constantly. The DLR station is a short walk and about a 20/25 minute ride to the Tower of London.

Stayed 6 wonderful nights. I would definitely stay there again.

Room Tip: Rooms on the back are pretty quiet.
See more room tips
  • Stayed: February 2014, traveled with friends
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1  Thank NfromtheATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this reviewResponded June 3, 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and that you were happy in the end that you stayed with us.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014


Stayed at the Premier Inn, London Docklands for one night so we could go to the "Grand Designs Show' the following day. When we arrive the staff were as helpful and friendly as usual. They asked us if we would like to eat there as they could offer us a three course meal with a drink (I had a glass of wine) and breakfast in the morning for £22.00. Fantastic! food was good and the breakfast is anything you could think off.
Excellent.



London City Airport

  • Stayed: May 2014, traveled with friends
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Thank UkGina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier Inn D, Manager at Premier Inn London Docklands (Excel) Hotel, responded to this reviewResponded May 13, 2014

Thank you for your recent feedback regarding your stay at London Docklands (ExCel) Premier Inn. I am really happy to see that your stay with us was a good one and that you took full advantage of our meal deal offer.
At Premier Inn, we pride ourselves on providing all of our guests with a great service, great food and a fantastic nights sleep. It is great to get feedback from our guests about what we are doing well and what we can improve on.
Thank you once again for taking the time to give us feedback. I look forward to welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Docklands (Excel) Hotel

Address: London Docklands 2 Festoon Way | Royal Victoria Dock, London E16 1JP, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#71 Best Value Hotel in London
#72 Family Hotel in London
#97 Romantic Hotel in London
#157 Business Hotel in London
Price Range: $88 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Docklands (Excel) Hotel 3*
Number of rooms: 203
Official Description (provided by the hotel):
Located in the heart of London Docklands, our Premier Inn will be sure to suit all your needs whether they are business or pleasure. Take a trip to the O2, which is only 20 minutes away. Or explore out to central London. The choice is truly yours, with the DLR (Prince Regent station) only a short walk away. Our dedicated and friendly staff will do their very best to meet your every need. With a Thyme restaurant on site you can be sure you won't go to bed hungry. A great nights sleep and a comfy kingsize bed will be just what you need after a long day at work or sight seeing. Premier Inn, a good night sleep guaranteed. ... more   less 
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Also Known As:
Premier Inn London Docklands (Excel) Hotel London
Premier Inn London Docklands (Excel) Hotel England

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