My brother & I had the displeasure of staying at this establishment for one night last week. We had previously stayed a few nights at an Ibis Budget at Birmingham City Airport which although very basic, was perfectly fine. So we thought we would enjoy the same sort of experience at this place.... WRONG!
Things weren't looking great when we first arrived, having walked past the place initially as it looked like a prison with its high fencing around the whole building. We eventually managed to break our way in & reached the reception area. Check-in was absolutely fine, however the entire outside & inside area of the building was full with around 30-40 students making as much noise as they possibly could (this was at near enough 12pm) without being asked to quieten down for the consideration of the other guests.
We eventually made our way to our room, which as it turned out was a family room, which wasn't entirely ideal. Regardless, we decided to hunker down for the night with myself taking the bunk bed, but upon climbing up, I found that nobody had even bothered to make the bed, leaving the bottom sheet, a pillow, & a mattress just sitting there waiting for whichever poor soul happened to sleep in that room. Upon attempting to then make the bed myself, I found that the bottom sheet that was left on the bed was completely dust ridden & covered in black stuff. I gave up on making the bed & decided to request a room change instead.
Upon reaching reception a 2nd time, I spoke to the chap at the desk & asked for a room change, but was told that it would not be possible because "the price I had already paid was too cheap". I was then asked how much I would be willing to pay to change rooms, to which I begrudgingly offered another £10, which he eventually accepted stating "I would normally ask for £20". Anyway, we were eventually moved to a twin room on the top floor which appeared to be a disabled room as it had lots more space, & had a big wet room rather than separate shower/toilet.
We finally settled down in this new room on the delightful twin beds which were so hard they might as well have been mortuary slabs, where moving one inch either side would cause you to fall to the floor. The noise was still going on outside at this point, but we were so tired we just didn't care. Around thirty minutes later though, a group of people went into the room next door, turned their TV up as loud as possible & made an absolute racket. After 10 minutes of this my brother complained to the chap at reception who came up, & after much protesting, asked them to quieten down. Despite this, the noise continued for another 30 minutes before finally stopping.
That night's sleep was then the absolute worst night I have ever, ever had. With noise continuing throughout the hotel, & light being poured into our room from the hallway due to a badly aligned doorframe.
In the morning, we wanted to escape this nightmare as soon as possible, but decided to have a shower first. Well let me tell you, "wet room" was definitely the right description, because the farcical door frame design continued when the water from the shower poured out under the door, into the main bedroom, & almost out the front door into the hallway.
I have honestly never visited such an awful hotel. I imagine a night sleeping on a park bench would have been preferable to this, & I would have saved myself £48 in the process.
TLDR; This place sucks.
- Official Description (provided by the hotel):
- Ibis budget Hotel London City Airport is a low-cost hotel a short walk from London City Airport terminal. This London hotel well located at London Docklands with good transport links for central London. The hotel has 81 guest rooms and is 100% non-smoking. Each room comes with en-suite shower and a flat screen TV. A continental breakfast buffet is served every morning. The hotel offers on-site free parking and free Wi-Fi throughout the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Etap London
- Hotel Ibis Budget London City Airport England