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Hotel ibis budget London City Airport
Ranked #679 of 1,088 Hotels in London
GreenLeadersSilver level
West Yorkshire, United Kingdom
Level Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Clue is in the name...”
3 of 5 bubbles Reviewed December 15, 2012

I needed somewhere inexpensive to stay and to leave my car for a couple of days while on a short trip to France. This hotel fits the bill. It is very convenient for the airport and the daily fee for parking was the cheapest around (£10/night, free the night you are resident), the car park is pretty secure and has gates. The hotel is tucked away behind the service station so not easy to spot.
You can tell the hotel used to be Etap, it has that Spartan quality, but clean and has everything you need, unless you want a kettle. The room is basic but well designed, a decent size, double bed and ensuite. It seemed very clean and I wasn't aware of any road or aircraft noise.
The reception staff were reasonably helpful. Breakfast is about £5 and frankly not the best, cereals, pastries, toast (the toaster takes so long the thin bread is dessicated!) but if you just want a quick snack it's not so bad.
Although the airport is very close, a taxi is about £8-10 (I shared with another guest) NB the airport has free wifi and a cafe.
In all, a well positioned budget billet and good value for money.

Room Tip: I doubt there is much difference in the rooms. There is a lift.
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
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Helpful?
1 Thank budgetstayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this review, January 6, 2013
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to Ibis Budget London City Airport very soon.

Kind regards,

Emmanuel Alley
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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853 reviews from our community

Traveler rating
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    92
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Zurich, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 6, 2012

This is a practical budget place to stay if you are using City Airport. The facilities were all clean and the staff provided friendly and helpful service. I would use it again.
My only gripe was that finding it on foot in the dark from the airport was tricky without GPS due to the lack of signposts, so make sure you print out a google map before you go and haven't got GPS.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Gimpul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this review, December 10, 2012
I’m very grateful that you could take time to leave us your thoughts and write a review.
Please be assured that issues with regards to the lack of signposts will be fixed as soon as possible.
I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,

Emmanuel Alley
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

we were at a concert at the o2 and need a cheap hotel near venue . this hotel ticked all the boxes , was close ,room was small but we only wanted to sleep in it, hot shower, nice bed and only cost £38 for room, room was clean staff were helpfull.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stukaz666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NarinderSingh, Manager at Hotel ibis budget London City Airport, responded to this review, December 3, 2012
Thank you very much for taking the time to post your thoughts on here.
I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis Budget London City Airport very soon.
Kind regards,

Emmanuel Alley

Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
2 of 5 bubbles Reviewed November 27, 2012

We knew it would be basic - but room finished like a public toilet (concrete floors) and there is only an overpriced machine for hot drinks. Staff are helpful, but lacking in facilities (nothing to clean my shoes with). In future we will pay a little more to stay in more comfortable accommodation that is also closer to amenities.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhattags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NarinderSingh, General Manager at Hotel ibis budget London City Airport, responded to this review, November 29, 2012
I’m so sorry that you were disappointed by your experience staying with us at Ibis Budget London City Airport.
I appreciate the feedback, but all the rooms been furnished with fine wooden effect vinyl and recently reburbished with flat screen TV and access to majority of the freeview channles. Hot drinks been competitvely priced with the market.
Please feel free to contact me on 02074749106 or email me on H3578-GM@accor.com to discuss this further.
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Travelers are raving about these London hotels

Lymington
1 review
2 of 5 bubbles Reviewed November 26, 2012

We were only looking for a stopover for one night and within easy reach of central London.

Given the price and location this hotel suited us amd, having used Etap/Ibis in the past knew what to expect. The hotel was exactly as we expected. We didn't use any of the facilities or have breakfast.

However, we wre not happy about having the door to oiur room knocked on three or four times prior to our leaving around 09.50/10.00 a.m. It seemed that the cleaners felt we were holding them up to clewan the room.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank WillowLyminton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NarinderSingh, General Manager at Hotel ibis budget London City Airport, responded to this review, November 29, 2012
I’m so sorry that you were disturbed by housekeeping team during your stay with us at Ibis Budget London City Airport.
I appreciate the feedback and rest assured that it has been communicated well to the housekeeping team to avoid future occurance.
We are looking into the matter, but feel free to contact me on 02074749106 or email me on H3578-GM@accor.com to discuss this further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis budget London City Airport

Property: Hotel ibis budget London City Airport
Address: North Woolwich Road | Silverstown, London E16 2EE, England (Formerly Etap Hotel)
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#27 Best Value Hotel in London
#38 Green Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel ibis budget London City Airport 2*
Number of rooms: 81
Official Description (provided by the hotel):
Ibis budget Hotel London City Airport is a low-cost hotel a short walk from London City Airport terminal. This London hotel well located at London Docklands with good transport links for central London. The hotel has 81 guest rooms and is 100% non-smoking. Each room comes with en-suite shower and a flat screen TV. A continental breakfast buffet is served every morning. The hotel offers on-site free parking and free Wi-Fi throughout the hotel. ... more   less 
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Also Known As:
Etap London
Hotel Ibis Budget London City Airport England

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