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“Excellent hotel”

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Crowne Plaza London - The City
Ranked #180 of 1,067 Hotels in London
Certificate of Excellence
Sedona, Arizona
Level Contributor
71 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Excellent hotel”
Reviewed September 28, 2012

Although it's a bit out of the hussle and bussle of London you can get very easy to downtown (a walk to Covent Garden takes you no more than 20 minutes) or busses etc. That was our biggest worry when we booked this hotel as we normally book closer in town. But the price was sooo good compared to the ones in the centre that we decided to go for it. The experience was great, friendly people (do show them your priority club rewards card) you'll get a special treatment. Rooms were good, beds awesome and the breakfast enjoyable. All in in all price quality for London absolutely great!!

Room Tip: Show them your priority club rewards card at check in and get a special treatment
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Frans C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,384 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (408)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
San Diego, CA, USA
Level Contributor
80 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed September 27, 2012

We spent two nights here and found the hotel pleasant enough. I liked its location as a tourist. Located practically along the banks of the Thames and directly across from the Blackfriars tube station, you could walk or train to wherever you wanted. I like varying the neighborhoods that I stay in when returning to a city and I found this neighborhood an interesting change from, say, Bloomsbury. I would recommend this hotel.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leuven, Belgium
Level Contributor
235 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed September 25, 2012

Stayed here for a long weekend. I got for the first time a funny feeling in a hotel that it was without a heart. I mean everybody did his job and was friendly but only up to the need. I didn't feel welcome and was glad to leave on monday. The location is not that great because next to a busy road and the blackfriars station is new but not the best tube option to get around quick in Londen certainly if the lines go down on sunday. Close to the Thames but you see nothing of it. It was more quiet inside the hotel so that was good. The breakfast was rather poor (Who cooks those awfull eggs ?) For this price and 4 star i expected more. The room was decent size but the bathroom wasn't with the door slamming against the toilet. So all in all very average stuff and you can get better for this price range.

Room Tip: probably at the back on top floors, no view tough
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WimLeuven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, October 11, 2012
Dear WimLeuven,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the friendliness of our staff.

However, We’re sorry about the poor breakfast selection and for the poor customer service provided by our staff. We Will look into this and assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunapee, New Hampshire
Level Contributor
111 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 24, 2012

We stayed only one night, about a month before the Olympics and the last night of our trip so we would be closer to the airport. Great room, great location and very quiet. Be aware of the cost. This is not an inexpensive hotel, approximately $600.00 a night. Perhaps during other seasons and other times prices are lower but not when we stayed.

  • Stayed July 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 21, 2012

Great location, easy to access Underground (Black Friar stop). Tesco express, Starbucks, Costa and other quick places to get drinks and snacks across the street from hotel. Rooms were good size for Europe, beds and linens comfy. Very clean and amazingly quite. Close to St. Paul's and easy to catch Hop on Hop off bus. Staff very helpful and pleasant. Next to Black Friar Pub, worth a visit. Kids were upset that hotel did not have free wi-fi, but Starbucks and Costa does.

  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank bette13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Coast, Florida
Level Contributor
254 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed September 21, 2012

We stayed here on monday evening 17th september. The reception staff member was very welcoming and acknowledged my Gold priority membership and gave us an upgrade to the 6th floor without any prompting by me. The room on the 6th floor was large and comfortable with a desk and easy chair and a very good sized bathroom with bath and shower above. The room had a fridge ,safe, ironing board,trouser press etc so was well equiped. On the 6th floor is a 'club lounge' for exclusive use for that floor(ie room key entry) in the lounge was drinks and canapes and we had an excellent- self service- cooked breakfast . The lounge also has a PC and printer, newspapers and tea and coffee. We were touched by the thoughfulness of the receptionist as she had arranged a bottle of wine and some delicious chocolates and a card for my husbands birthday.
The postion of the hotel is ideal, right opposite Blackfriars train/tube station also an easy walk across to the South Bank and the Globe and the Tate Gallery via the Millenium bridge. I would not hesitate in recommending this hotel and will certainly be staying there next time we go to london to the theatre.

Room Tip: Recommend 6th floor.
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Service
Helpful?
Thank Robertson;Mrs.a... R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
129 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 19, 2012

this was a business trip, so all I wanted was a silent and comfortable room and I got one like that. Internet worked, so was everything else!
Stay away from Lufthansa, there are better ways to fly!
Stay away from Lufthansa, there are better ways to fly!

Room Tip: mine was little bit on the side
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  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank asmigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London - The City

Property: Crowne Plaza London - The City
Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#115 Family Hotel in London
#119 Business Hotel in London
#123 Romantic Hotel in London
#143 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London - The City 4*
Number of rooms: 205
Official Description (provided by the hotel):
Crowne Plaza London - The City Hotel provides perfect accommodation in central London near local attractions such as The London Eye, St Paul's Cathedral and Buckingham Palace. This luxury hotel also offers meeting rooms, gym, spa facilities and a Michelin star restaurant. The Crowne Plaza London - The City Hotel is a modern central London hotel, located in the heart of the city. This deluxe London hotel is just a stone's throw away from Blackfriars mainline train station, with a direct connection to the Eurostar terminal at St. Pancras International. For tubes, the Crowne Plaza hotel is equally well located: just a short walk to Temple & Mansion House on the District & Circle Line, or St Paul's on the Central Line. Whether you're in London for business or sightseeing, this London City Centre hotel is ideally located, minutes away from some of London's most famous attractions: The London Eye, St Paul's Cathedral, Millennium Bridge, Tate Modern & West End theatres. Crowne Plaza Club rooms, King Studios and Suites are available at your request. And all rooms are air-conditioned and have High Speed Internet Access. There's also a Fitness Club with sauna in the hotel should you wish to work out and wind down. While you're here, don't forget to eat at our Rosette awarded restaurants; Diciannove offers authentic Italian food including a variety of freshly made pasta, whilst and at Chinese Cricket Club you can enjoy fresh dim sum and Sichuan specialities. The easiest and most exciting way to do some sightseeing in London city centre is to take a trip on the London Eye. On a clear day, you can see as far as the Queen's other residence, Windsor Castle! The Crowne Plaza London City Hotel is only minutes away from the London Eye. ... more   less 
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City
Crowne Plaza London - The City England

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