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Novotel London ExCeL
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Reviews (2,417)
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1,211 - 1,216 of 2,417 reviews
Reviewed December 4, 2013 via mobile

Our room was quite big for London standards, clean and modern. Comfortable for the 4 nights.

The bar/lobby had a good atmosphere for hanging out. Staff were friendly and very attentive. Food selection was good and prices reasonable.

Good price for such a close location to Excel and DLR. Two grocery stores very close by as well as several good restaurants.

Stayed: November 2013, traveled with friends
Thank Jacqueline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Manager at Novotel London ExCeL, responded to this reviewResponded December 5, 2013

Dear Guest,

Thank you very much for taking the time to review your last visit to Novotel London Excel on TripAdvisor.com

I and my team are delighted to hear you enjoyed your stay with us and that you appreciated the location of our hotel but also the quality of our standards.

We would like to have the pleasure to welcoming you again in the near future.

Kind regards

Agnaldo Garibaldi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

Great location. Good choice for O2 - perfect for ExCel [walking distance] and Royal Docks, Custom House [nearest] & Royal Victoria, Docklands Light Railway Stations.

Not the best of Novotel’s. Did not seem to be at or even near capacity yet one room was not ready on arrival, nor an hour later and when we arrived back very late - still no bedding or pillows for the children. No milk for tea or coffee in either room. Staff polite but clearly dis-interested.

Breakfast buffet was however very much the best feature of the visit; with a good variety, well cooked, well presented and plenty of it. Can recommend their sausages . . . shame the rest of the hotel and services did not come up to the same quality.

Not up to Novotel standards and disappointing to think that visitors are going to judge the UK and London, unfairly, because of this hotel’s poor performance.

  • Stayed: November 2013, traveled with family
    • Value
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Thank RogerBHX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Manager at Novotel London ExCeL, responded to this reviewResponded December 5, 2013

Dear Guest

Firstly, I would like to apologize for the inconveniences you experienced at our hotel. Here at Novotel London ExCeL, we have always worked hard to maintain the high level of our client service, and you can be sure that this incident was an isolated case. Nonetheless, we appreciate your feedback.

It has certainly helped us identify weak spots in our training and will surely help us as we strive to provide you with the very best customer service.

Sincerely

Agnaldo Garibaldi

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Reviewed December 2, 2013

I stayed here with my family of 2 adults and 2 children. We had a family room which wasn't huge but comfortable for us all for 2 nights. We thought the room was clean and tidy and had everything we needed for our stay. Location wise it was ideal, a short walk from Excel DLR station and the Emirates had a cable cart running across the Embankment which provided lovely views of London. The bar at the hotel was good, not too expensive but very welcoming. The children were made welcome throughout the hotel and they were not alone, plenty of other families staying at the hotel so we were never concerned about our children being out of place. Overall a great 2 night stay at this hotel, staff were great and the breakfast was lovely. Will definitely return for our next trip to London

  • Stayed: November 2013, traveled with family
    • Value
    • Location
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Thank Ben365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Manager at Novotel London ExCeL, responded to this reviewResponded December 5, 2013

Dear guest,

Myself and my team are delighted to hear that you and your family had a great weekend at our hotel.
We truly believe in our guest’s feedback and such positive feedbacks made by you are an exceptional incentive for us.
I wish to have a pleasure to welcome you and your family back in our hotel where we will be amused to repeat your previous experience.

Kind regards

Agnaldo Garibaldi

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Reviewed December 1, 2013

Fabulous hotel , lovely staff.Location is fine connects to London via DLR & underground services.A good night's sleep , very quiet.Child friendly & staff most helpful.Would definitely
stay again.The tranquillity of this hotel is a welcome reprieve after the hustle & bustle of Winter Wonderland & central London.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank Ljsadler-harris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this reviewResponded December 2, 2013

Dear guest,

Many thanks for your positive thoughts posted here on TripAdvisor.

We are grateful for your kind comments in regards to our lovely hotel and friendly staff and are delighted to read you enjoyed your stay with us.

We hope to have the pleasure to welcome you again very soon.

Kind regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCeL

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Reviewed December 1, 2013

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this reviewResponded December 2, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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