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“"super far"”

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Novotel London ExCeL
Ranked #278 of 1,069 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level 1 Contributor
4 reviews
“"super far"”
Reviewed September 5, 2013

Overall, the hotel was okay. They had everything that you need but it is super far central London and Heathrow airport. From airport to the hotel it will take 2 hours with the tube. From the hotel to central London, it will take about an hour to get there. If you don't have a lot of time in London, I do not suggest that you stay at this hotel.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ariel l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, September 9, 2013
Dear guest,

Thank you for taking the time to write a review here on TripAdvisor.

I was sorry to hear you did not find the hotel location suitable to your needs and for this reason, you rated your stay with 3 stars only.

For those reading this review, I would like to clarify the fact that our hotel is located in the East Part of London just few metres away from the DLR station Custom House or Royal Victoria. From this station, you can reach the Tower Bridge directly in only 20 minutes or London Bridge station (via DLR and Tube) in only 15 minutes. Heathrow airport is located in the West End and the closest airport from the hotel is London City Airport.

Should you wish to use Novotel facilities in the future, please kindly check our Novotel website as we do have several properties situated in greater London which, I am convinced, could match your expectations in terms of location.

On a positive note, I was glad to hear that apart from the location, you found our hotel to have everything you need.

Once again, we would like to thank you for your feedback and hope you will still use Novotel hotels for your future stays.

Kind regards,

Daniel Batista
Operations Manager
Novotel London ExCeL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (289)
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English first
Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

Very near to the DRL, the O2, and the metro. There was even a grocery store nearby where we purchased some snacks and goodies. Very friendly with helpful staff. Very clean and orderly. I always try to stay in a Novotel since I know what to expect from them.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amerz216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, September 9, 2013
Dear reviewer,

We would like to thank you for your nice feedback following your recent stay at Novotel London ExCeL.

I was delighted to read that you had a wonderful stay with us and that you received a friendly service from our helpful staff.
We hope to see you back to our property on your next trip to the Docklands area.

Kind regards,

Daniel Batista
Operations Manager
Novotel London ExCeL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 4, 2013 via mobile

This was a booking through secret rooms but this did not affect any of the service we received whilst there.

The staff are friendly and make both checking in and out very easy. For years I have been trying to persuade my wife that we more expensive hotels you can really see the difference for what you get. This trip has helped me finally prove this point.

I will definitely be staying again, with or without secret rooms and would be happy to bring my children along next time.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, September 6, 2013
Dear reviewer,

Many thanks for your fantastic five star review. It was delightful to read you had a nice time with us and that you received the service we pride ourselves on delivering.

We look forward to welcoming back with your family and remain at your service in the meantime.

Kind regards,

Daniel Batista
Operations Manager
Novotel London ExCeL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 4, 2013

Location great , right on the Victoria dock . Very well located to reach central London . Hotel extremely clean with friendly staff . Breakfast organisation could be better (eg :you have to order your eggs each morning when you arrive) . The view from the 'upper deck' was very relaxing and if you enjoy a close up view of 'planes landing at the nearby airport then this is a brilliant place to do it . We enjoyed our stay very much and will definitely return on our next visit to London . The management are also extremely flexible in arranging accomodation to suit family requirements .

Room Tip: Hotel quiet no matter where your room is located .
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, September 5, 2013
Dear guest,

We would like to thank you for taking the time to write a review in regards to your recent stay at Novotel London ExCeL.

It was lovely to read you liked the location of our hotel and you enjoyed the view over the docks from our Upper Deck bar and restaurant.

It was with great pleasure that we read you would definitely return to our hotel and hope we will have the pleasure to welcome you back very soon.

Kind regards,

Daniel Batista
Operations Manager
Novotel London ExCeL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centurion, South Africa
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed September 3, 2013

Near train station Just a nice train trip into London. We did that everyday and enjoyed it so much.. Location great. The staff where very helpful, and checking was quick. We really loved our stay in lovely hotel. The room was clean and the bathroom lovely. The shower is a treat. We
would like to return to this hotel in the future.

.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, September 4, 2013
Dear reviewer,

It was such a delight to read your kind review, thank you very much for that!
It is with great satisfaction that we read your comments in regards to our helpful staff and our clean room and we look forward to welcoming you back to exceed once again your expectations on your next visit.

Kind regards,

Daniel Batista
Operations Manager
Novotel London ExCeL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frome, United Kingdom
Level 5 Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 2, 2013

Working around the East End of London last week I decided to try overnighting in Docklands - not exactly next door but nearer than home. The staff were professional and helpful in a polite but functional sort of way. My room overlooked distant factories and chimneys rather than the water though I was on business not holiday so a clean and comfortable bed with good pillows was more important than the view - and they were all of those things. The bathroom was small and just adequate, no shelf space for toiletries which was rather annoying, yet there was plenty of cupboard and hanging space. I did not like the pokey, separate loo, though for people sharing [the room] it was probably a better idea. Though I could not stay for breakfast so cannot comment on its quality or size, I thought £15.95 was expensive and think a Continental option should also be offered for those who don't want or have time for the 'full Monty'. Parking overnight was £15 and I think that should be pointed out to guests rather than, as I did, assume it is part of the hotel's service and free to guests, [it's £30 to non-guests]. Clearly the reception chap thought I was barking mad when I suggested this, reminding me of where we were, were according to him, parking spaces were rarer than hens' teeth.
I have no regrets about staying there because at last I got to visit this part of Docklands, which was fascinating. Rather like a film set for 'The Prisoner'!
Would I go again? Probably not but I can see it would be fun for a weekend visit - with a partner!

Room Tip: Don't assume parking is free. Try to book a room overlooking the water - better view and no twe...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WiffyBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, September 4, 2013
Dear guest,

We would like to thank you for your review following your stay at Novotel London ExCeL.
I was disappointed to see that you rated your stay with us with 3 star only as we always aim for the maximum guests’ satisfaction. Nevertheless, I was happy to hear that you found our staff professional and helpful and that you had a comfortable stay in the room.

On another positive note, I was happy to read that you would maybe consider staying with us again, this time for leisure, and hope we will have the opportunity to welcome you back.

Kind regards,

Daniel Batista
Operations Manager
Novotel London ExCeL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level 4 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 2, 2013

Stayed here last week with my teenage son, we found the hotel to be in a great location just a trip on the DLR gets you into central London, or a short walk to the cable cars over to the O2,
The hotel is very plesant and the staff very helpful, giving you details on places to visit both in london and the local area
rooms are very clean with mini safe mini bar, tea/coffee and free wifi which is a plus with teenagers. in the bathroom a bath and seperate shower free toileties as well was a plus. We didn't have food at the hotel so cannot comment on this all I can say you are staying in a four star hotel in london and the prices do reflex that, this is not a bad point just something you should consider when budget your stay, all in all a very clean hotel with friendly staff on hand 24/7

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trasarjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsManager_9, Operations Manager at Novotel London ExCeL, responded to this review, September 4, 2013
Dear guest,

Thank you very much for your very kind comment in regards to your stay at Novotel London ExCeL.
It is with great satisfaction that we read your five star review.
It is always a pleasure to hear that our guests enjoyed our facilities and we do hope we will have the opportunity to welcome you back in a near furture.

Kind regards,

Daniel Batista
Operations Manager
Novotel London ExCeL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London ExCeL

Property: Novotel London ExCeL
Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in London
#203 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Official Description (provided by the hotel):
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Novotel London ExCeL England

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