I recently stayed at the Novetel with my son and partner. I was hugely disappointed. They did not cater for three people, two cups, two glasses, two sets of towels, no shower caps, no dressing gowns or slippers. Considering they claim to be a 4* hotel it was very poor. Continental breakfast at £15.50 is a bit much, opposite the hotel wa a cafe offering full english at £4.95 hee hee! Single rooms at £300.00 is extortionate when the Ibis next door is offering rooms at £79.00. The accommodation was no better than a 2*, how they can justify these prices I don't know. The door keys were not activated and we were on the sixth floor and had to go back down to reception to sort it out. Very lax of the reception staff. I won't be recommending this hotel to anyone.
- Official Description (provided by the hotel):
- A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more less
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- Also Known As:
- Novotel London Excel Hotel London
- Accor London Excel
- London Novotel
- Novotel London ExCeL England