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“Avoid at all cost! ”

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The Clarendon Hotel - Blackheath Village
Ranked #375 of 1,077 Hotels in London
Certificate of Excellence
Reviewed May 2, 2014 via mobile

I am absolutely speechless about the state of this hotel. Damaged, filthy, neglected and overpriced.

1. Stinky bedroom.
2. Door safe locked damaged.
3. Walls cracked.
4. Radiator knob missing
5. Wardrobe door not working properly.
6. Desk drawers not working properly.
7. One socket near desk.
8. Damaged chair.
9. Damaged bathroom window.
10. Damaged bathroom doors.
11. Single glazing.

Cleanliness ( what cleanliness !!!!) dust everywhere, dirty linen and nets, dirty shower, hairs in sink, dirty tiles, dirty kettle, dirty bin

No air condition !

Reminds me more hostel than hotel.

I spend 10 years in hotel industry and dear reviewer trust me. You do not want to stay in this place !!!

Stayed: May 2014, traveled on business
9  Thank Sebastiansek83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken_milton, General Manager at The Clarendon Hotel - Blackheath Village, responded to this reviewResponded May 7, 2014

Dear Sebastiansk83
Thank you for your review, and also taking the time to correspond with myself. As I mentioned, I am sorry about the issues with your room. The hotel is currently refurbishing, with new bedroom decor, a new accessible more floors lift, new boilers and new sash windows. Once again thank you for taking the time to write to myself.

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1,387 - 1,393 of 1,721 reviews

Reviewed May 2, 2014

Stayed in a family room, 186. The room was clean and adequate. Free parking was a bonus. Helpful staff and tasty breakfast. The only downside was the double bed, 2 singles pushed together and it dipped in the middle. Quite uncomfortable. Other than that we had a nice stay.

  • Stayed: April 2014, traveled with family
    • Value
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1  Thank Kalisi75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken_milton, General Manager at The Clarendon Hotel - Blackheath Village, responded to this reviewResponded May 7, 2014

Dear Kalisi75
Thank you for your review, I am pleased you found our family room ideal for your purpose. These are popular with the connecting door. I am also pleased you enjoyed our breakfast - most items are purchased local suppliers, using good ingredients. It sounds like the family room have a 'zip and link bed' I will look into these beds and how they lay.
Once again thank you

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Reviewed April 14, 2014 via mobile

Our stay was quite good, the reception staff were helpful on arrival. Room although small and felt like it was in the roof was good and clean. Breakfast was good, lots of choice and the staff were very helpful bringing pots of tea when needed. Only downside was the bathroom shower was clogged up with what I think was limescale so water didn't come out all the holes and is attached to wall so couldnt move also to get hot water you need to turn the hot tap on and bathroom door wouldn't close. Overall though a nice hotel and blackheath is a nice quiet escape from central london.

Stayed: April 2014, traveled as a couple
2  Thank Anna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken_milton, General Manager at The Clarendon Hotel - Blackheath Village, responded to this reviewResponded April 20, 2014

Dear Anna T
Thank you for your review, and that you enjoyed the hotel. I would like to address the issue you raised, if you could email your stay details I would be most grateful - ken@clarendonhotel.com

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Reviewed April 10, 2014

The hotel was ok but very dated. Room was tiny for amount of money paid. Bathroom was covered in dust and draft from bedroom window was unreal. No double glazing and hole in corner of window.
Glad I was only there to sleep as would have not wanted to spend much time there.
Breakfast was ok, help yourself buffet style but not great quality.

Stayed: April 2014, traveled on business
Thank Littleangel7000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken_milton, General Manager at The Clarendon Hotel - Blackheath Village, responded to this reviewResponded April 20, 2014

Dear littleangle7000
Thank you for your review and it was good to give you the feedback about the hotel window design.
I am sorry you did not enjoy breakfast, we generally buy local, especially the sausages and award winning black pudding. We are also serving Kippers and Haddock.

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Reviewed April 8, 2014

Family lunch booked here on the Sunday so we decided to stay over the on Saturday night as travelling some distance. Mistake.

The finest Georgian hotel in London? No way. The room was tired to say the least with a ghastly colour scheme. Tiny bathroom, shower had such low water pressure that it was impossible to wash my hair properly and the water was at best tepid, nowhere near hot.

Breakfast was just awful. Dreadful food, the most antique toast machine ever and the coffee had run out by the time we went down (9am, they serve through to 10.30) and wasn't replenished. Staff on duty snatched plates off our table wordlessly the second we finished. Went to a nice café further down the road for a coffee afterwards.

The family lunch was more of the same. A table booked some weeks ago for Sunday lunch had been set for....afternoon tea (at 1pm?!) so we were sent away while it was reset. The service was poor with half the table's food arriving well before the other half. If you like your food piled high and aren't too fussy about quality this is probably the place for you.

I don't have a good thing to say about this hotel. The only positive was that we discovered Chapters restaurant just down the road, where we ate on Saturday night - excellent.

  • Stayed: April 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Service
9  Thank Gill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken_milton, General Manager at The Clarendon Hotel - Blackheath Village, responded to this reviewResponded April 20, 2014

Dear Gill W
Thank you for your review, I am pleased to inform you that we are starting a refurbishing programme, and just completing our first floor. I will try to post a photo on this site. We are also just about to start replacing our lift for more access and our Georgian sash windows, so lots going on. With regards to the coffee, we have a fresh brewer in the main kitchen (this never runs out) which helps us cope in the busy periods, and we also make fresh filter. Alas the fresh filter does not last long on busy periods, and we revert back to the fresh brew from the main kitchen. yes, we did set up for afternoon tea, a change of cutlery was needed, for which we are sorry about. The carvery allows people to take how much they like, and I think you are correct some do pile high. Once again thank you for your review and I am sorry you did not totally enjoy your stay.

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Reviewed April 7, 2014 via mobile

Booked for 1PM and were early but the staff accommodated us for 1230 which was great! Filled up fast and lots of tables. Food brilliant and lots of choice and given lots of carved meat from the chef at the carvery. Help yourself from the veg and roast potatoes! Had a set two courses but can have three if you wish. Can only presume that the table was needed as the bill was brought without asking for it so felt a bit rushed. Nevertheless couldn't fault.

Stayed: April 2014, traveled with friends
Thank LP1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken_milton, General Manager at The Clarendon Hotel - Blackheath Village, responded to this reviewResponded April 20, 2014

Dear LP1965
Thank you for your review, and I am pleased you enjoyed your lunch. very unusual for us to push people out, as we do not normally re sell the tables, I am sorry about that.

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Reviewed April 6, 2014

I must say how happy we were to turn up at the hotel after a long 6 hour journey from West Wales, we were greeted by a very happy receptionist and couldn't do enough for us, The room was acceptable and overlooked the Black Heath green which was lovely to see. As we were using this Hotel as a base to take our daughter to an open day in Greenwich Uni, we were very pleased to find out that it was only a good 20 min walk away, Hotel very kindly allowed us to leave our car in their car park until we were finished, this saved us hassle of finding a convenient car park by the uni. We had a grand stay and we would't have to think twice to stay again, fingers crossed that our daughter gets to go to the uni and we will be staying in the hotel more often, A big thank you to Kamelia who dealt with us both in the evening and again in the morning, very cheerful, friendly and extremely helpful.

  • Stayed: March 2014, traveled with family
    • Value
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2  Thank Taff665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken_milton, General Manager at The Clarendon Hotel - Blackheath Village, responded to this reviewResponded April 20, 2014

Dear Taff665
Thank you for your review, we are so pleased that after your long journey the hotel provided a good resting stopover. Thank you for your kind words regarding the staff, I have also thanked Kamilla.
I hope your daughter gets into Greenwich University, it is a great place. We often use the Uni job shop for recruitment.

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Additional Information about The Clarendon Hotel - Blackheath Village

Address: 8-16 Montpelier Row | Blackheath Village, London SE3 0RW, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #375 of 1,077 Hotels in London
Price Range: $100 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Clarendon Hotel - Blackheath Village 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Clarendon Hotel overlooks historic Blackheath. This area of London is very special with Greenwich Park, the River Thames and many fine attractions to visit. Situated in Blackheath Village with its many special shops, cafes and bars to enjoy, the Clarendon offers a village atmosphere close to the O2 Arena (10 mins), Central London and Excel in Docklands. All rooms are en-suite with facilities such as the Meridian Restaurant, Nautical Chart Bar. Parking - the hotel has a front and rear car park, however these do get filled. For alternative parking, there is street parking or the Blackheath Village train station car park, which has CCTV. With Blackheath in front of the hotel, we are of course dog friendly. ... more   less 
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The Clarendon Hotel - Blackheath Village London, England

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