I am almost at a loss to descibe just how disgusting the level of cleanliness at this hotel is. The accompanying photo's will show you why I am writing such a damning review. Never in all my years of traveling have I had to endure semen stains, snot, pubic hair and carpet stains all in one room! Cleanliness is the key area for any hotel and a failure of this level is simply not acceptable. Management made efforts to appease me by changing rooms, however even the room given to me still had a badly stained headboard, a burnt lampshade and heavy stains on the carpet. This was perhaps an improvement from my first room that had dried snot on the wall, dried semen stains on the valance and pubic hair in the bath! All this for STG250 pounds a night! The Bentley Hotel in Harrington Gardens is filthy and as such I would strongly recommend anyone thinking of staying here to book elsewhere. Management spoke to me on my departure, which oddly enough was at my request a late check out and agreed to refund my costs. Whilst this is a good gesture, it is not the point - checking in to a hotel at this level one expects the very best levels of service and cleanliness. When one is reduced to having to see the stains of previous love making or having to ensure one's own head does not touch a filthy stained headboard, then I am sorry, no amount of management apology is acceptable and the hotel deserves the bad review it is getting.
- Official Description (provided by the hotel):
- The Bentley London is located in Central London. Our combination of delightful Deluxe bedrooms & Suites provide guests with a luxurious choice for their residential requirements. ... more less
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- Also Known As:
- The Bentley Hotel London
- Hilton International London
- The Bentley London England