stayed at the Bentley for 2 nights on Friday 30th November. It was a special occasion so i looked for a really special hotel . Small not like the large hotels and the rooms looked fantastic,so decided to book the Bentley .Arrived at the Hotel at 10am on the Friday after traveling by train from Lichfield. We regularly stay at the park plaza riverside which to is a nice hotel but large. Arriving at 10am we expected to leave our luggage at hotel and go out until the room would be ready after 2pm. Well what a pleasant surprise from the very moment we pulled up in the taxi. Taxi door was opened and by time i had payed the driver the luggage was in the hotel. I have traveled all over the world but never been made to feel so welcome and special as we were at the Bentley. Staff are fantastic and within minutes Nicholas was on the computer and had found us a room we could have straight away. We were amazed at the service so we were soon in our room.And what beautiful rooms they are . Really large beds decor fantastic ,just about perfect.Bathroom exactly the same .You got the wow factor when you opened the door and put the light's on. And the jacuzzi bath was wonderful ,just put a spot of molton brown in and lye down and feel pampered with the power at the touch of your fingertips. Service at breakfast was also exceptional !!!!!!!!! Would recommend anyone to stay here and we will stay there again.Only 2 small criticisms.When arriving in room Dying for a coffee it took 10 minutes on my hands and knee's trying to plug kettle inas were it was situated in a perfect place by the fridge there was no plug.So had to move everything to a plug in bedroom !!!!!!!!!! Which spoiled the ambiance of the room slightly by having tea tray stuck on a lovely table.And the second one was the bar.After seeing le mis at theatre went back to the hotel expecting to have a leisurely drink and perhaps a chat with a few of the other guests. But it was 11.25pm and the grill on the bar had already been pulled down even though there were people drinking and chatting in there.The barman did open the grill and we were told we could have 1 drink as they were shutting.We ordered a drink but it felt very obvious the barman didnt want us there.And after meeting all the lovely day staff was quite shocked. so it was 1 drink and a very early night.This has not put me off the Bentley but when i go back we will be avoiding the bar unless changes are made. But all in all a fantastic stay and a fantastic hotel ... thank you for looking after us both.
- Official Description (provided by the hotel):
- The Bentley London is located in Central London. Our combination of delightful Deluxe bedrooms & Suites provide guests with a luxurious choice for their residential requirements. ... more less
- Reservation Options:
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- Also Known As:
- The Bentley Hotel London
- Hilton International London
- The Bentley London England