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“Clean and comfortable - excellent value”

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Holiday Inn Express London-Limehouse
Ranked #365 of 1,090 Hotels in London
Dundee, Scotland
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Clean and comfortable - excellent value”
4 of 5 bubbles Reviewed February 7, 2011

Stayed 4 nights with my daughter for her 18th birthday treat. Accommodation was at back of hotel and very quiet. It was also very clean, comfortable and a pretty decent size. Staff were helpful and efficient. We checked out in the morning but were able to leave our luggage for collection before our evening flight home.

Had been advised prior to going not to walk in Limehouse at night, but walked to hotel from Limehouse DLR station twice and didn't encounter any problems. Station is just minutes away and places Central London within easy striking distance.

Hotel has take away menus. We arrived at 8.30 pm and shortly after ordered food for delivery - it was okay for us to eat it in the bar and we were offered cutlery by staff.

All in all well satisfied.

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barfly51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExLimehouse, General Manager at Holiday Inn Express London-Limehouse, responded to this review, February 16, 2011
Dear Barfly

Thanks taking the time to write your review of our hotel following your stay especially your feedback regarding walking in Limehouse at night - I have often said that I and the staff make our way home in the evenings from the hotel and we also have never encountered anything untoward so it's great to have an impartial party corroborate this!

We're so happy that your say was satisfactory and we very much look forwar to welcoming you back to the hotel in the near future.


Warm thanks

Damien Le-Hoste
And all the team at HIEX London Limehouse.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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893 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
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belfast
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 1, 2011

Stayed for 2 nights. Got a 2 nights for the price of 1 deal directly from the hotels website (www.ichotelsgroup.com) so I paid £79 in total. This deal is on until 31st March 2011 and well worth it for anyone on a budget. Breakfast is included in the price which was a bonus. The room was really clean and the bed had a choice of hard or soft pillows!! Reception were really nice, they allowed me to print off my airline boarding pass which I had managed to lose. The hotel is a five minute walk to Limehouse Station (DLR - Zone 2) which takes you to Bank or Tower Gateway in 10 minutes. Apart from a few takeaways and a convenience store there isn’t much near the hotel but as it’s so close to central London it’s not a problem.

  • Stayed February 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pmacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExLimehouse, General Manager at Holiday Inn Express London-Limehouse, responded to this review, February 16, 2011
Dear Pmacker

Thank you for taking the time to let us know what you thought of your stay with us. Next time you come to stay with us I would recommend that you go to Narrow Street which is literally 5 minutes walk away from the hotel - there you will find 3 great neighborhood restaurants that the team at Limehouse, and our guest alike, rave about (incidentally, one is a Gordon Ramsey gastro pub). Sir Ian McKellan lives in the neighborhood too and I have been told that he drinks in 2 of the pubs which are further actually on Narrow Street and about 7 minutes walk away there is a Tesco Metro for all of your everyday essentials!

We very much look forward to welcoming you back to the hotel in the near future.

Warm thanks

Damien Le-Hoste

and all the team at HIEX London Limehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgend, United Kingdom
Level Contributor
122 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed January 30, 2011

Stayed one night at this Holiday Inn with friends. The receptionist on duty when we arrived was very pleasant and checked us in efficiently, sorting out an error that I had made in the booking.
Arrived back late to the hotel and the security guard was professional in his attitude to allow us to enter the hotel. (In the past staying in London this level of security is often missing !!).
The room was comfy and quite.
The breakfast was tasty and the dining room staff pleasant, the check out process again excellent.
The management can be proud of the staff at this particular Holiday Inn.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Movingmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExLimehouse, General Manager at Holiday Inn Express London-Limehouse, responded to this review, February 15, 2011
Dear Movingmike

Thank you for getting intouch with us with feedback following your stay - we are so happy that you enjoyed your stay and we are articularly happy with your feed back on the service that you received. We are really trying to exceed expectations and it really is heartening to know that the team’s hard work pays off – I will be sure to make all the team aware of this.

Once again, thank you for taking the time to contact us with your comments – we look forward to welcoming you back to the hotel in the near future.

Warm thanks,

Damien Le-Hoste

and all the team @HIX London Limehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cheshire
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed January 27, 2011

Stayed for 2 nights. Clean, friendly hotel which is good value for money. Slightly struggled to find it because I forgot to print out the map, so initially went the long way round from the DLR station! The walk back in the morning was much quicker. Some previous reviews have said that there are few places to eat in the locality. Back on Commercial Road (near the DLR station) there are heaps of cheap and cheerful restaurants and cafes. We had an excellent Indian meal at the Cafe Rajastan and there was also a good Thai nearby. Also lots of takeways, and we spotted hotel guests eating takeaway food in the hotel's breakfast room, so presumably the hotel has no problem with people bringing in food, unlike some places.
Would defintely stay there again.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alaquiao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExLimehouse, General Manager at Holiday Inn Express London-Limehouse, responded to this review, February 15, 2011
Dear Alaquiao

Thank you for you review of our hotel following your stay with us and also for your review of the facilities in the immidiate vacinity. I am familiar Cafe Rajastan and they come highly recommended - you are right, because we do not have an evening restaurant services we do allow guest to eat any purchased food in the Great Room.

We are really happy that you enjoyed your stay and we very much look forward to welcoming you back in the near future.

Warm thanks

Damien Le-Hoste
and all the team @ HIEX London Limehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 25, 2011

A special offer that more than loved up to it's claims. Clean basic but comfortable. Staff a delight. Very clean. Quiet. All you need for anovernight stay.
Many thanks

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with OctopusTravel

Helpful?
Thank yllas64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExLimehouse, General Manager at Holiday Inn Express London-Limehouse, responded to this review, February 15, 2011
Dear Yllas64

Thank you for taking the time to offer your feedback following your stay with us and for giving us the Mary Portas seal of approval! We take service really seriously and for you to notice this we are getting it right. We're so happy that you found the hotel to be to your satisfaction and we very much look forward to welcoming you back in the near future.

Warm thanks

Damien Le-Hoste
and the team @ HIEX London Limehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 23, 2011

Stayed for three nights and found it fine one of the best hotels in London I've had the pleasure of staying at. The location may not be the best but the hotel more than makes up for it. Service was excellent and it was immaculatly clean the rooms very good size and modern and most all comfortable. The breakfast was good and overall I could not fault it. It comes very highly recommended.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomfoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExLimehouse, General Manager at Holiday Inn Express London-Limehouse, responded to this review, February 15, 2011
Dear Tomfoan

Thank you for takign the time to offer feed back following your stay with us. We are so pleased that you found your stay and the facilities to be satisfactory.

We look forward to welcoming you back to the hotel in the near future.

Warm thanks

Damien Le-Hoste
and all the team @ HIEX London Limehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed December 14, 2010

Beware.... When i checked out off this hotel i was advised that due to a system error at the time i booked, my account was being investigated and that i had not paid the full rate.
I had booked online at HI website and booked 2 rooms on separate bookings due to being unable to select 2 different room types on one booking, both rates came back at £100 each for a 2 night stay £50 per room per night. When i checked my confirmation i noticed they had listed the rooms as £93 and £7 i took this to be some special offer / promotion.
I was advised by reception staff that i still had a balance to pay and asked if i believed that you could get a hotel room anywhere for £7 a night and asked did you not think to phone and check.
I have booked many hotel rooms online this being my first and probably last at Holiday Inn without any problem.
What made matters worse was that when i left reception the member of staff repeated his comments to a colleague adding the phrase 'You cant believe some people, did he really think he could get a room for £7' the problem being his comments took place in front of my daughter and her friend who had remained in reception.
I have no problems with the room or hotel which was first class but i am very un happy with the service i received.
Please be aware of this should you also think you have got a good deal online, i have refused to pay but guests may feel under pressure to pay and not want the hassle of complaining.I asked to speak to management but had no joy. It is noted that hotel management do respond to comments made on this website and we will have to wait and see what the reply is.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Twoooeight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExLimehouse, General Manager at Holiday Inn Express London-Limehouse, responded to this review, December 29, 2010
Dear Twoooeight

Thank you for taking the time to offer your feedback about your stay with us.

I was made aware of the problems you encuntered when you arrived. We have since done our internal investigation and determined that a system error caused this problem. I accept that the staff should have been more tackful in dealing with you and I have spoken the the member of staff concerned to ensure that this never happens again. I would like to stress that I was away from the business on annual leave but was made aware of the situation - I had every intention of making contact with you on my return whcih I did on the 15/12/10 in an email where I also offered you a discount off your next stay with us, needless to say you paid only the rates that you booked in good faith. I sincerely hope that you return so that we can go some way to correct the negitive experience you had with your reservation.

Thank you for your feedback. We are dedicated to bettering our services even-though, at times, we miss the mark.

Warm thanks

Damien Le-Hoste
General Manager and the team @ Holiday Inn Express London Limehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London-Limehouse

Property: Holiday Inn Express London-Limehouse
Address: 469-475 The Highway, London E1W 3HN, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#309 Family Hotel in London
#357 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express London-Limehouse 3*
Number of rooms: 150
Official Description (provided by the hotel):
Holiday Inn Express London-Limehouse hotel, 5 minutes' walk from Limehouse DLR and 5 miles from London-City Airport. The modern Holiday Inn Express London-Limehouse lies just outside the City of London and the Congestion Charge zone in the East London district of Limehouse. It's just a short walk to Docklands Light Railway(DLR) links for 20-minute journeys to central London and London-City Airport. The Holiday Inn Express London-Limehouse's 4 meeting rooms can be tailored to meetings for up to 20 people. You can hop on the DLR train for 5 minutes to Canary Wharf and Bank stations, and get to exhibitions and conferences at ExCel exhibition centre in just 13 minutes. There's wireless Internet throughout the hotel. Drive just 10 minutes to The O2 arena in Greenwich for live music and entertainment. You can buy a London Travelcard to get to the city's sights. ... more   less 
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Also Known As:
Holiday Inn Express London-Limehouse Hotel London
Holiday Inn Express London-Limehouse England

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