Stayed there for a few weeks when on business a year ago and I always found it pleasant and generally efficient with a real emphasis on customer service.
As a result I booked to stay again this year but made a mistake on the date.
When I tried to book in, Pijush on the desk not only recognised me from a year ago (!) but recognised immediately that there was a problem with the booking and went about trying to solve it. The hotel was completely full, so he rang around all Holiday Inns nearby; when they were either too full or were totally unaffordable, he rang around some local competition and eventually found me a room (good hotel, as well!) just as I was about to give up.
He then arranged for a taxi to take me there as well
Fantastic customer service, which was reflected by other members of the team in a subsequent visit. And it has been consistent across all of my visits.
- Official Description (provided by the hotel):
- Holiday Inn Express London-Limehouse hotel, 5 minutes' walk from Limehouse DLR and 5 miles from London-City Airport. The modern Holiday Inn Express London-Limehouse lies just outside the City of London and the Congestion Charge zone in the East London district of Limehouse. It's just a short walk to Docklands Light Railway(DLR) links for 20-minute journeys to central London and London-City Airport. The Holiday Inn Express London-Limehouse's 4 meeting rooms can be tailored to meetings for up to 20 people. You can hop on the DLR train for 5 minutes to Canary Wharf and Bank stations, and get to exhibitions and conferences at ExCel exhibition centre in just 13 minutes. There's wireless Internet throughout the hotel. Drive just 10 minutes to The O2 arena in Greenwich for live music and entertainment. You can buy a London Travelcard to get to the city's sights. ... more less
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- Also Known As:
- Holiday Inn Express London-Limehouse Hotel London
- Holiday Inn Express London-Limehouse England