I have been to this hotel a couple of times and were happy to return. until recently...
I booked my room for my family of 4 weeks ago.This week, weeks after I received my confirmation, they emailed me, cancelling the booking when I am only weeks away from our major trip from Australia.
Apparently one number in the credit card was written down incorrectly by us, they tried the card multiple times but never bothered to email us with any concerns! As soon as they emailed we called found the mistake and they said bad luck we won't re book you, and discovered it was now fully booked out. Perhaps they were overbooked all along?
We felt they showed no consideration for us as regular customers that had always done the right thing by them. let alone any customer.
I had also recommended them to other Australians traveling to London...but no more!
Beware your booking is not solid with them even if you have a confirmation for weeks!
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- Also Known As:
- Arran House London
- Arran Hotel
- Arran House Hotel London, England