The outside of the hotel and lobby area look nice. However, once you pay for your stay and get past these areas it becomes horrific! The hallway smelled and had bits of rubbish on the floors. It would not be a good place to stay if you had respiratory problems. Our twin room had black marks all over the walls. It looked like someone had gone for a run on the walls. The bathroom door would not fully close. During the night we were woken up by what sounded like domestic violence in the room next to ours. We phoned down to reception several times, however, no one answered. We did not feel safe leaving our room. In the morning we raised our concerns with the manager. He was rude and racially abusive towards us. He clearly had a problem with white people. We were quite surprised by this as we had been so polite to him. We felt so unsafe that we decided to forego our second night at this hotel and booked elsewhere. This is the worst hotel and customer service experience I have ever had.
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- Also Known As:
- 1 Lexham Gardens London, England
- 1 Lexham Gardens Hotel London