We recently stayed at the Staunton Hotel and would not plan a return visit. The room was a good size, clean and the decor was pleasant but that was the only positive. The first night we had nothing but scalding hot water from our hand basin and shower and this problem returned intermittently throughout our three night stay. The shower was erratic and would change temperature constantly from cold to hot and this experience was not very pleasant. The staff provided minimal customer service when seeking help at night for this problem and there certainly was little desire to assist and really no explanation given. In fact I think they have heard the identical complaint so many times before and know it cannot be fixed. The staff member was watching tv on the computer very loudly and seemed a little annoyed to be interrupted. The breakfast was an interesting experience and it took 3 mornings before a staff member actually greeted us with a smile and "good morning". The breakfast staff worked hard and were efficient but I think again the standard of customer service could be improved. My cooked English breakfast was substandard, the bacon tasted strange, so I would recommend cereal and toast. We stayed in a room at the front of the hotel and when a heavy vehicle passed it wasn't so much the noise that was a problem but rather the reverberation/vibration of the sound so sleep was constantly disturbed.The hotel was well located for our needs but much could be done to improve the customer experience.
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- Also Known As:
- Staunton Hotel London, England