Initially the room looked clean, it was in a building 2 up from the actual Seymour Hotel and reception. For our family room we had double bed and a single and although basic, it was what I paid for. The horror started when my young children had gone to sleep and I turned on my torch for reading and saw bugs crawling over the sheets and pillows.
I squashed some in my utter panic, then started collecting in tissues, phoned reception and complained. At midnight I had to wake my children and move not only rooms but buildings. I didn't sleep for the rest of that night, unsuprisingly. The 2nd night I stayed awake and after the children were asleep turned on the torch and low and behold, more bugs. I took live ones to reception and demanded a different room, they let thelive bugs crawl over the desk, then eventually re-caught them and put them in the bin when I asked what he was going to do about them. Live bugs in an open bin...no wonder the whole hotel is infested.
We moved to the 3rd room in 2 nights and checked out 1st thing in the morning.
The hotel manager was rude, unhelpful and unsympathetic.
I reported hotel to the council who promptly opened up a health and safety investigation.
I have stayed in many many hotels all over the world and have never, never had bedbugs before. It was a very horrible and distressing stay.
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- Also Known As:
- Seymour Hotel London, England