My boyfriend booked this hotel on saturday morning for us on saturday night through a hotel booking site with breakfast included, when we arrived they didnt have our information on the computer, so we ended up in a different room to which we had booked and had to wait for about half an hour whilst this was sorted, but to the hotels credit, samantha and madeline who saw to us on the front desk where absolutley incredible very friendly and helpfull!
The room was large with a very comfy bed, few scratches on the wall and stains on the carpet which you wouldnt usually expect from us an expensive high spec hotel!
We went for breakfast the next morning (we had paid for breakfast when booking) but we werent on the list, breakfast then got charged to our account altho we had paid, spoke to the duty manager who insisted we hadnt paid for it and it was all wrong, offered to charge us a reducded rate which is when you get breakfast coupons from reception instead of just paying when you go in which makes it £8 less pp which we werent told on arrival! And told us to contact the firm we booked through regarding breakfast, have done this and hotel have since given the money back as we HAD paid for it on our booking like we said! Alot of unnessicary hassle for a highly priced hotel!
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more less
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- Also Known As:
- Crowne Plaza London - Docklands Hotel London
- Crowne Plaza London - Docklands England