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“Excellent party with friends!” 5 of 5 bubbles
Review of Crowne Plaza London - Docklands

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Crowne Plaza London - Docklands
Ranked #312 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent party with friends!”
5 of 5 bubbles Reviewed September 14, 2013 via mobile

Stayed here on a Saturday night for a friends birthday.

We had a fantastic meal in a private room at the back of the restaurant. We were extremely well looked after by everyone, especially the barman who put up with us till the small hours!

There was a bit of a queue at reception when we arrived, but I guess that's just because its such a popular hotel.

Top tip, have a go on the cable car outside the hotel, you get great views of the city!

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Divingclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, September 15, 2013
Dear Guest,

I’d like to thank you for choosing to stay at the Crowne Plaza London Docklands and for taking the time to post your 5stars review regarding your relaxing stay with us.

I am delighted to hear you enjoyed the hotel and the staff exceeded your expectations. I will personally pass your comments onto our great Team including our brilliant Barman, all staff members are thrilled to know they provided excellent customer service and helped make your stay an exceptional one.


Please feel free to contact myself directly to assist with any future bookings.

I look forward to welcoming you back to the Crowne Plaza Docklands Hotel in the near future.

Kind Regards


Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,782 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (393)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 12, 2013

i was here on 13 th 0f augusI in room 4014 stayed here with my boyfriend. We had a really nice time and the hotel was very good. The reception do a very good job.
The room was lovely,very well equipped, spotlessly clean.with very tasteful decoration.
will stay here again and recomend the hotel to our friends.

Room Tip: with the view if you can
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carmen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, September 15, 2013
Dear Guest,

I would like to truly thank you for the very positive comments throughout and for taking the time to share your excellent experience with us all.

You have made our staff very happy with your feedback and it is very nice in return to know that you would recommend the hotel to your family, friends and colleagues visiting in the London.

I look forward to welcoming you back to the Crowne Plaza Docklands Hotel in the near future.

Kind Regards

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, Suffolk
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 12, 2013

I was accommodated here when speaking at an event at the O2 and I was most impressed by the friendly, helpful staff and the high standard of the bedrooms. I had a twin room on the 3rd floor which was very clean and tidy.

I had lunch in the adjoining restaurant (which offers a vegan menu option, quite rare!) and despite the London prices was pleasantly surprised.

Lovely swimming pool and gym facilities, and a great location!

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RCheesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, September 15, 2013
Dear Guest,

Thank you so much for your rave review of our hotel. We try our very best to WOW every guest of ours with excellent customer service, on top of the wonderful rooms and amenities that we offer. We are so happy that you enjoyed almost every aspect of your stay here and we would absolutely love to have you here as our guest again at the Crowne Plaza London Docklands

Warm Regards

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 10, 2013

We had a lovely family meal on Saturday evening. The food was excellent with attentive service and value for money. We were staying at a different hotel but regretted not booking The Crowne Plaza! Next time!

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
Thank Celine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, September 15, 2013
I would like to truly thank you for the very positive comments throughout and for taking the time to share your excellent experience with us all.

The team and I were delighted to read that you enjoyed your last visit to our fantastic restaurant, we strive on providing a comfortable stay for guests and pride ourselves on making guests feel as welcome as possible and I am happy that we exceeded your expectations when it comes to our food and beverage facilities.

Please feel free to contact myself directly to assist with any future room bookings.

Once again I would like to thank you for your positive review and would be delighted to welcome you back to the Crowne Plaza London Docklands in the near future.

Kind Regards

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pfaeffikon, Switzerland
Level Contributor
474 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
4 of 5 bubbles Reviewed September 9, 2013

Having chosen this hotel for its proximity to the City Airport and Jubilee line, we didn’t expect much but were pleasantly surprised with the quality of service. Nicely designed modern hotel, spacious and comfortable rooms, friendly and helpful staff - couldn't have chosen better.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ElenaNW87RL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, September 9, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at The Crowne Plaza London Docklands Hotel on Trip advisor,

Our prime focus is to the provide efficient, warm and friendly service to all our guests and your mention about these services is very encouraging and a great pride for the entire team. Thank you for acknowledging so many positive elements about the Hotel. I have shared your comment with the entire team and they are equally happy to hear that you had a pleasant holiday with us.

Once again, thank you for taking the time to post your review on Trip advisor. We look forward to welcoming you back on your return to London

Warms regards

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, England
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 5, 2013

Spent a weekend here recently and was impressed. Our room was clean, beds really comfy, nice toiletries in bathroom and even a robe! A particularly nice touch was the biscuits and chocs in the room, also an extremely efficient hairdryer!

As some have already said on here, yes it's a bit of a trek to get into the west end but the location is ideal for the O2 and Excel and if you fancy a walk, the Thames Flood Barrier. Didn't eat dinner in the hotel so can't comment on that but found a great restaurant next to Costcutter (across the high bridge) on the other side of the river. Try their chicken in tarragon sauce - yummy!

One of the best things about the Crowne Plaza is undoubtedly the helpful and friendly staff, all with a smile on their face. The only exception was the young man in charge of the pool who let the side down. Surly and unsmiling, he didn't show us round, just threw a towel in our direction. The pool is lovely as is the Jacuzzi although both got quite busy during our visit. We were disappointed to find the steam room was closed despite there being no mention of this on the hotel's website.

The only other negative was the breakfast. Most of the 'hot' buffet offerings were barely lukewarm, and the bacon was actually stone cold.

However, the hotel has many more positives than negatives and we would certainly stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pinkgalEssex_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, September 9, 2013
Thank you for taking the time to write such detailed and encouraging feedback on your recent stay in our iconic hotel. It was truly gratifying to read your review and comments about The Crowne Plaza London Docklands experience exceeding all expectations. Our team is dedicated to providing flawless service and your complimentary review demonstrates exactly what we are capable of and for that reason I am delighted to share your review with the team. I am also glad that you liked the room amenities and our excellent location.

I truly value your insight on the service you experienced and I can assure you that we will follow up on your Breakfast feedback and the poor experience you received in our SPA.

On behalf of the team, we look forward to welcoming you back to The Crowne Plaza London Docklands very soon.

Kindest regards,

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

Great hotel, lovely pool, fantastic views over the Thames, really comfortable and clean, helpful staff, great for the o2. The only negatives I can give it is that breakfast wasn't included in cost so we went to a v.good greasy spoon down the road rather than paying for the hotel's pricier breakfast and the bar closed way before we'd have liked it too... but this was probably better for our heads! Would definitely visit again!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pipsic0la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review, September 9, 2013
Thank you for sharing your kind comments regarding your recent stay at the Crowne Plaza London Docklands. We pride ourselves on providing excellent customer service and a comfortable stay for all our guests in order to make The Crowne Plaza London Docklands feel like home. I will be happy to pass your compliments on to the team.

I am sorry to hear that you found our breakfast costly; we do offer discounted coupons upon check-in which give our guests the opportunity to enjoy our rich breakfast buffet for as much as £10 per person instead of paying the full price at the restaurant. Alternatively you can book directly with us and choose the option of having the breakfast included in the rate.

Please feel free to contact me directly in order to assist you in your future booking requirements.

We look forward to welcoming you back to the Crowne Plaza London Docklands in the near future.

Kind Regards,

Ashraf Khouakhi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London - Docklands

Property: Crowne Plaza London - Docklands
Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Green Hotel in London
#164 Family Hotel in London
#198 Business Hotel in London
#227 Luxury Hotel in London
#244 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England

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