my husband and i spent a total of 6 nights at The Jade Hotel , between the 23rd May and 2nd June this year. We took short trips out of London twice and returned back to The Jade after our trips. During these short trips we left behind one suitcase at the hotel, in order to travel light. since we travel frequently we know that this is common practice for travellers. All was in order the first time round. However when we returned from our trip to Edinburgh on the evening of 2nd june we found our suitcase had been broken into. Not wanting to create panic without being sure of our loss, we did not report to the management immediately. we turned out all our things and meticulously went through them in order to ascertain what we had lost. next morning we reported to Mr. Khan at the reception. we could not make a police complaint as we were flying back to our country in the afternoon.
While the hotel is very comfortable( which is why we stayed there repeatedly) , and the staff pleasant and helpful, we did not receive any communication from them regarding action taken on our complaint.This, inspite of sending them an email and calling the from India (when i was told that the owner had been informed.)
we lost money (a lot of it in different currencies) some clothes and other small items that we had shopped for in London
It has been almost a month and we have heard nothing.
So we would like to advise travellers that while they can expect a comfortable and pleasant stay
should they wish to leave luggage behind do so at your own risk
i am dissappointed because i thought that we would have at least received a reply to our email'
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- Also Known As:
- Green Court London
- Hotel Green Court
- The Jade London, England