Stayed in mid August and booked the room via the official IHG website for a sofa bed room. Arrived on the day was told all sofa bed was gone.
Reception kept insisting that we didnt booked such room, and luckily I printed our booking to show them the details exactly.
In the end, they just said its too late, all rooms are gone and offered no better solution for having our booking screwed up. I even asked them to switch me to another IHG hotel then, they said they cant do that.
Told the staff to call and ask their management, was told "its not a good idea". Was absolutely frustrated. Next few days asked to speak to their general manager, did not get a word or apology until today.
- Official Description (provided by the hotel):
- Enjoy a warm welcome and excellent transport links at the Holiday Inn Express London-Park Royal hotel. A modern, 5-story hotel with striking blue-and-white facade, Holiday Inn Express London-Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre. Friendly staff are waiting to greet you in our stylish Lobby, just 40 minutes by Tube from Heathrow Airport. Host business events for up to 60 delegates in one of Holiday Inn Express London-Park Royal's 3 naturally lit meeting rooms and check email anytime via FREE wireless Internet. We're located in the Park Royal Business Centre, home of Carphone Warehouse, and 3.5 miles from major conferences and exhibitions at Wembley conference centre. Westfield London, a 5-minute Tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and many restaurants serving everything from Oysters to Mexican street food. It's 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the London Eye. Plan a day's sightseeing over FREE hot buffet breakfast selection at Holiday Inn Express London-Park Royal's open-plan Great Room. In the evenings you can watch live sport on the plasma TVs. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, IHG, Hotels.com, Priceline and Cheap Tickets so you can book your Holiday Inn Express London - Park Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express London-Park Royal Hotel London
- Holiday Inn London
- Holiday Inn Express London - Park Royal England