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“A bit out of the way, but a great stay”

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Holiday Inn Express London - Park Royal
Ranked #220 of 1,063 Hotels in London
Certificate of Excellence
idaho
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“A bit out of the way, but a great stay”
Reviewed September 13, 2012

This is a very good holiday express. Slept well in a comfortable, clean, and quiet room, w/wifi. The breakfast was pretty good. The price was reasonable, helpful staff. And as you know by reading these reviews, it is real close to the tube and the Central line. But, if you are doing alot of London town action, It is a bit out of the way. Which is, OK, but it does take some extra time. Also, it is a bit of a walk up and around the corner from the tube to the hotel. That is no the hotels fault. The holiday was a great place to stay for my family during the Olympics.
For a great dinner, check out the Indian restaurant across the street. It was a favorite of ours

  • Stayed July 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank idahodan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGeneralMGR, Deputy General Manager at Holiday Inn Express London - Park Royal, responded to this review, September 18, 2012
Dear Idahodan,

Many thanks for choosing to stay with us at Holiday Inn Express London - Park Royal. I am glad you had a wonderful stay whilst in London. I appreciate and value your recognition of the efforts of Team Park Royal.

Inspite of the location not being to your absolute liking, it was very pleasing to learn that you found our hotel offering a good value for money in every aspect of cleanliness and comfort with complimentary Wi-Fi and B/Fast to kick start your day.

We look forward to welcoming you back to the hotel soon.

Kind Regards
Deepak Vaid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
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Vayrac, France
Level Contributor
213 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed September 2, 2012

I normally use a hotel closer to my London office when staying overnight. But I had to have dinner close by and chose to stay here. I'm glad I did. It is not fancy but it is clean, has a good breakfast and is right by North Acton tube station, which takes you into central London very quickly. Book ahead on line though; if you just walk in and ask for a room, you could get charged as much as £180.

  • Stayed August 2012, traveled on business
    • Value
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Helpful?
1 Thank Molepolole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGeneralMGR, Deputy General Manager at Holiday Inn Express London - Park Royal, responded to this review, September 4, 2012
Dear Molepolole,

Thank you very much for your 4 star review. Although, our hotel was not your first choice I am glad you found it very pleasant. I am also pleased to learn you were happy with the cleanliness of the hotel and enjoyed the breakfast. I trust you will consider us as your first choice on your next visit to London!

Looking forward to welcome you back soon...

Regards
Deepak Vaid
Deputy General manager
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Southwest Missouri
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 30, 2012

My family booked this hotel almost a year in advance, for the 2012 Olympics. We were hopeful that the location and hotel experience would justify the price. This property is literrally over the North Acton tube station. The entrance to the station is on the other side of the block, or at the back of the hotel. Maybe a 2 minute walk from doorstep to station entrance. We did not notice any noise from the tube, so don't let that be a factor. North Acton is not easy to get to from Heathrow, it takes several transfers and a small bit of familiarity with the tube system to, so that might be a consideration. Once you arrive at he hotel, you are on the Central Line which will take you to most anywhere you want to go, or you will need only transfer at connecting tube station to get to your destination. So, points awarded for amazing convenience.
The hotel room is small by American standards, but maybe average by European standards. We were on the second floor, with a window facing street side, and did have quite a bit of noise in the morning as the business day gets started. The web site photo show a intriguing property, but it is a strictly ultilitarian structure and business operation.
The staff is not overly friendly, but that goes with the nature of Londoners. Generally, they accomodated requests, but never with a smile. Small disappointment with staff, but tolerable.
The breakfast is traditional UK style: scrambled eggs, beans, tomatoes, croissants, cold cereal with room temperature milk, juice and coffee. This didn't work for us and we had to find a quick solution for the remainder of our 7 day stay. We needed breakfast! Big disappointment!
After our first breakfast experience, we migrated over to the Tesco (a sort of convenience store) across the street where milk and juice were cold and tasted "right" to our american palate. And each day there is an assortment of fresh baked goods to choose from.
WiFi is available, but tricky. You have to obtain a new code for access every 24 hours, and you have to have a code for every device you might be carrying. Each iphone, ipad, pc, kindle - whatever, has to be newly logged in each day. Reception is fine in the dining room, but in our room, on the second floor, middle of the hall, the only way we could get reception was by sitting at the doorway of the room. No reception on the bed or at the desk. After a couple of mornings and evenings sitting at the entryway door, you begin to realize how dirty the carpet and walls can be. This is when our slight dissatisfaction became a part of the overall experience.
So, this is a budget hotel, and you get what you pay for. But, with amazing convenience via the Tube, to most of central London.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank moroadwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGeneralMGR, Deputy GM at Holiday Inn Express London - Park Royal, responded to this review, September 6, 2012
Dear Guest,

Thank you very much for taking the time to provide us with feedback about your recent stay with us. I am sorry that you felt your stay was that of an average one. Your experience is certainly not representative of the usual high standards that our hotel prides itself on. We always strive to provide all of our guests with excellent service.

You will be happy to learn that the hotel will be undergoing refurbishment in a not too distant future. Therefore, I am certain that your next stay with us will be a memorable one.

I look forward to welcoming you soon.

Kind regards,
Deepak Vaid
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
solihull
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 28, 2012

We went to this hotel as part of a trip to the Olympics. We were impressed. We had good service & it was a good experience. Breakfast was most disappointing thing but it was passable. It's right by the Tube at North Acton but not noisy. Would go back..

Room Tip: Top floor - water pressure better (apparently!)
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  • Stayed July 2012, traveled with family
    • Value
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    • Service
Helpful?
Thank julie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyManager706, Manager at Holiday Inn Express London - Park Royal, responded to this review, August 29, 2012
Dear Julie W,

Thank you for taking the time to post your 5 star review for the Holiday Inn Express London - Park Royal. I am pleased to read that the hotel and service provided by our team exceeded your expectations.

We look forward to welcoming you back to the Holiday Inn Express London - Park Royal in the very near furture

Kind Regards
Deputy GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 23, 2012

We stayed here for 4 nights during the month of june. Just as expected clean and comfortable rooms. The staff were professional and complimentary breakfast reasonably good. The underground is just behind the hotel. However, I am yet to receive my club points from holiday inn!

Room Tip: Best for couples and solo travelers
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Sanjay1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyManager706, Manager at Holiday Inn Express London - Park Royal, responded to this review, August 29, 2012
Dear Sanjay1005,

Thank you for taking the time to post your review. It is pleasure to read that the professionalism of our team exceeded your expectations

Please do contact priority club directly should you have any further issues with your points being credited to your account

Kind regards
Deputy GM
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North Yorkshire, England
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed August 19, 2012

Stayed two nights in August as part of an Olympic package. Rooms were usual HIE standard - clean, compact and tidy. Receptionists were very helpful and polite. The hotel started breakfast earlier than usual to cater for guests having to attend early morning Olympic events which was very commendable for an "economy" hotel. Only surprise was the need to pay a deposit of £40 for our two rooms.

The hotel is slightly outside the centre of London. However, it is conveniently located as North Acton tube station is right behind the hotel and it doesn't take long on the tube to reach the main tourist attractions etc. Overall, a very pleasant stay and we would consider staying their again owing to balance of price and location.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyManager706, Manager at Holiday Inn Express London - Park Royal, responded to this review, August 29, 2012
Dear Dave03,

Thank you for posting your 5 star review on Trip Advisor. I am please to read that the cleanliness and servce at the Hotel exceeded your expecatations.

We look forward to welcoming you back to the Holiday Inn London - Park Royal the next time you are visiting London.

Kind regards
Deputy GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontefract, United Kingdom
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 15, 2012

My wife and I stayed at the Park Royal for 7 nights whilst attending London 2012 Olympics. We found the hotel very clean and well presented. The staff were friendly and very helpful attending to whatever request we made. The free breakfast was very good and a wide selection readily available. North Acton tube station on the Central Line is right next door so Central London is just minutes away. I would have no worries about staying there again and recommend it to everyone.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank red80uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyManager706, Manager at Holiday Inn Express London - Park Royal, responded to this review, August 29, 2012
Dear Pete A,

Thank you for taking the time to post your 5 star review of Holiday Inn Express London - Park Royal. It is a pleasure to read we have exceeded your expecations and that we provide a great hotel that guests love.

We look forward to welcoming you back to the Holiday Inn Express London - Park Royal in the not too distant future.

Kind regards
Deputy GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London - Park Royal

Property: Holiday Inn Express London - Park Royal
Address: Victoria Rd | North Acton, London W3 6UP, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#72 Best Value Hotel in London
#225 Romantic Hotel in London
#234 Family Hotel in London
#328 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express London - Park Royal 3*
Number of rooms: 108
Official Description (provided by the hotel):
Enjoy a warm welcome and excellent transport links at the Holiday Inn Express London-Park Royal hotel. A modern, 5-story hotel with striking blue-and-white facade, Holiday Inn Express London-Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre. Friendly staff are waiting to greet you in our stylish Lobby, just 40 minutes by Tube from Heathrow Airport. Host business events for up to 60 delegates in one of Holiday Inn Express London-Park Royal's 3 naturally lit meeting rooms and check email anytime via FREE wireless Internet. We're located in the Park Royal Business Centre, home of Carphone Warehouse, and 3.5 miles from major conferences and exhibitions at Wembley conference centre. Westfield London, a 5-minute Tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and many restaurants serving everything from Oysters to Mexican street food. It's 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the London Eye. Plan a day's sightseeing over FREE hot buffet breakfast selection at Holiday Inn Express London-Park Royal's open-plan Great Room. In the evenings you can watch live sport on the plasma TVs. ... more   less 
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Also Known As:
Holiday Inn Express London-Park Royal Hotel London
Holiday Inn London
Holiday Inn Express London - Park Royal England

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