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“hard to forget”
1 of 5 bubbles Review of Cardiff Hotel

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Cardiff Hotel
Ranked #597 of 1,090 Hotels in London
wales
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“hard to forget”
1 of 5 bubbles Reviewed February 7, 2014

No mention on the internet or when I checked in ,that the hotel was undergoing major refurbishment. Only when I climbed the stairs did I encounter numerous power tools,electric leads,building materials everywhere. The stair carpets covered with sawdust and debis. Mine was the only finished room on the third floor. Room next door used as a base for workmen. Noise finally ceased at 7pm. I asked for an early morning call for 7am but this was unnecessary because I was awakened by the workers returning for work. It is extrodinary that hotels can push customers to the the limit to fill rooms. I would have been happy with the room 6 'x 8' single for one night , although there was no hanging space except for 5 hooks on the back of the door . It did have an outside terrace with wicker furniture( a bonus in fine weather) that was larger than the bedroom and newly fitted shower etc. Kettle and TV clicker missing,delivered on request by one of the workmen ! It was an experience difficult to forget

Stayed February 2014, traveled solo
Helpful?
4 Thank shaggylamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, February 17, 2014
Dear Shaggylamb,
Thank you for leaving a review of our hotel.
We are all pleased that you liked the private terrace your room had.
Please accept our apology for any inconvenience caused by refurbishing the hallways, however all buildings do require maintenance to keep them in good order and all rooms that were effected had generous discounts to help compensate for this. Receptionists are always ready to help with any problem you may have, but to do so we need to be made aware.
Our aim is to keep the Cardiff Hotel in its best standard to provide our guests comfortable, enjoyable and safe stay in the central London location. If you’d like to stay with us again I can assure you that all our staff will be more than helpful in responding to your needs like showing another available room in a quieter spot.
Central London location means that the room space is limited; however we are trying to convert every inch into the best ergonomic use for our customers, indeed we are now building custom made hardwood beds to allow easy and convenient luggage storage during customer stay.
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727 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
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English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 1, 2014

Again i have returned to the hotel. I would recommend this place to anyone. It is going through a real facelift at the moment and its very impressive. I had a chance to stay in one of the new rooms, what a difference, seems so much more space, nice and bright. Keep up the good work guys!!!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, April 17, 2014
Dear Cy C,
Thank you for your kind review. We have put a lot of effort into improving even further our building and it it is most gratifying that all the efforts are recognised by a regular guests.
Yes the rooms are looking and feeling bigger and brighter with so much more space.
Your reviews helps give energy and enthusiasmto all of us here to continue to keep up the good work.
And for that we all think think your brilliant !!
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Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 30, 2014

I have stayed in many London hotel rooms before,but The Cardiff Hotel room I had was the best I ever had-long may I return to this establishment,and thanks to the staff for being the best I have everhad

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, April 17, 2014
Dear Steve B,

You as a regulator visitor to London are in a strong position to give an opinion of London hotel accommodation, so your opinion carries a lot of weight. Your kind words that the room you had was the best ever by a long way really means a lot to our team who all work hard and give their best.

You Sir are a Kind man and for that we all think your wonderful....!!

Best regards All the team at The Cardiff Hotel.
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Port Talbot
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 27, 2014

Stayed for 2 nights 24/26 jan 14 with 3 friends. A really good value for money hotel. Our room was spotlessly clean, newly refurbished and warm all of the time. Breakfast gave us both hot and cold options which were really good. We liked the fact that we could make our own hot drinks as and when we wanted and that they didnt object to how many times we went to the breakfast bar. This is going to be the hotel we will use for all future visits to london and one we will be recommending to our friends.

Room Tip: Room 46 is a twin room on ground floor
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gaygar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, April 17, 2014
Dear gaygar,
Thank you for taking the trouble to leave such a positive review of our hotel. We all take considerable pride in providing great value, just refurbished and spotlessly clean rooms, our breakfast has always been a strong point and we are pleased that you mentioned it..... : )
You are more than welcome be be are guest anytime.
Kind reviews like yours are an important part of keeping up staff moral so everyone is motivated to give our best when they see that it's fully and truly appreciated.
And for that we all think your brilliant !!
Best regards form the Team Cardiff ..... : )
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Halmstad, Sweden
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed January 20, 2014

We chose this hotel for it's proximity to Paddington station and the Heathrow express. The area is packed with different kinds of restaurants and the hotel it self had very nice staff and a newly renovated breakfast room with a very good breakfast. We will most likely book this hotel next time we go to London again (if the price is right)

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olamedmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, April 17, 2014
Dear Olamedmac,
Thank you for taking the trouble to review or hotel.
Yes we do have a brilliant location, our property overlooks one of the beautiful traditional London garden squares as well as have excellent transport links, get to and from Heathrow airport in 15 mins.
Indeed our area is safe and has lots of places to eat.
As you mention we have newly renovated buildings and we are still on the way with making our buildings energy efficient by installing the latest high efficiency German commercial heating boilers and well on the way to having all the lighting top of the range energy efficiant LED's.
Thank you for saying that you are lightly to stay with us again.... That's prase indeed !
Best regards
The Cardiff Hotel Team.
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Cardiff, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

Having visited London regularly I had failed to notice this Hotel just a 2 minute walk from Paddington Station. The price in relation to other Hotels was excellent & the service provided equally good. I would have no hesitation in booking this Hotel again for a short stay or business trip.

Room Tip: The rooms are very small but if you only intend to use the room to sleep, shower before visiting var...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, April 17, 2014
Dear CGlyn J,
Thank you for reviewing our hotel, and yes we always aim to provide Great value for your money. A great deal of our customer base is from people who have used other local hotels and have found themselves looking for somewhere else to stay next time they are in London, often they are want to change hotels on the spot.
Thank you for intending to use us as you London hotel of choise in the future, from someone who knows the local area well that is praise indeed.
Best regards
The Cardiff Hotel Team.
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COLCHESTER
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 3, 2014 via mobile

stayed at the Cardiff for one night at end of December whilst on business in London - good price, excellent location being a 2 minute walk from Paddington station, friendly and helpful reception staff with an excellent grasp of the english language (unlike many other hotels in area), good sized room, well decorated and very clean (again, unlike some of the other hotels in the vicinity). Guests allowed to leave luggage at the hotel reception until 10pm even on the day of departure - very useful indeed. I will not hesitate to stay again when next in London on business.

Stayed December 2013, traveled on business
Helpful?
1 Thank CASARNBIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMD121, Manager at Cardiff Hotel, responded to this review, April 17, 2014
Dear CASARNBIL,
Thank you for leaving your kind and well thought out review of our hotel, you have done a great job of listing out the many advantages we provide for our customers that most other hotel don't provide.
Yes, having a good grasp of English really is an essential and often over looked feature for the smooth communications with customers !
Thank you for deciding to use our hotel for your future London stays, that's true praise.
Best regards
The Cardiff Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cardiff Hotel

Property: Cardiff Hotel
Address: 5-9 Norfolk Square | Hyde Park, London W2 1RU, England
Location: United Kingdom > England > London
Amenities:
Hotel Style:
Ranked #597 of 1,090 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cardiff Hotel 3*
Number of rooms: 61
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Also Known As:
Cardiff Hotel London, England

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