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Millennium & Copthorne Hotels at Chelsea Football Club
Ranked #430 of 1,076 Hotels in London
Reviewed April 3, 2014

Enjoyed my secret hotel booking. Arrived late, checking was speedy. Great nights sleep in very comfortable room. Did not use any of the facilities as had other plans. Suspect might not be a great place to stay if a match is on and you are not a football fan. Only negative is the length of time it took to retrieve my case which was put in storage for the day.

  • Stayed: March 2014, traveled solo
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Thank journeyperson2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
millcopchelsea, PA to the General Manager at Millennium & Copthorne Hotels at Chelsea Football Club, responded to this reviewResponded April 8, 2014

Dear Reviewer,

Thank you for taking the time to post your comments. We were thrilled to hear that your stay with us was an enjoyable one and that you found our rooms to be comfortable. We were particularly pleased to hear that you enjoyed our unbelievably comfortable beds. We thank you for your additional feedback as this always helps us to further improve our service. We look forward to welcoming you back again in the near future.

Kind regards,
Hotel Management

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929 - 935 of 2,231 reviews

Reviewed March 24, 2014

we booked 3 nights away through last minute .com for a hotel in London, booked a secret hotel 4 star plus [ which we have done before and had a great hotel] . These hotels sign up to this so you may have a standard hotel but it should be good we got a disable room room, very tried and black marks on carpet. Complained, they tried to do their best in the end we had to moved to the Millennium at another £40 cost. I know breakfast was included but they said no not with secret hotels [ all the rest of the hotels we had breakfast]. Millennium was a 4 star plus, not really, the shower was very poor, continuous beeping of outside fire alarm kept us awake on Saturday night
Paid extra for breakfast one morning had breakfast, went up doe our toast etc, went back to our table it was all gone, coffee, tea the lot so you MUST KEEP SOMEONE THERE AT ALL TIMES.
This was a waste of £320 pounds and it was meant to be a 4 Star plus. plus checking out they tried to charge us for water we never had. Can`t blame the man on the reception we just got fed up with complaining my advice is DON`T GO EVER WITH LAST MINUTE .COM OR STAY AT MILLENNIUM & COPTHORNE HOTELS.

Room Tip: don`t use last minute .com and don`t stay at the Millennium & Copthorne hotels Chelsea
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  • Stayed: March 2014, traveled as a couple
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2  Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014 via mobile

The checkin takes ages, even you've been there before. The rooms are not properly cleaned, especially the bathrooms. The windows are not closing normally, so it's noisy all the time! Not enough water pressure to take a normal shower! Internet not usable, too slow even just to check the Emails!! Every weekend drunken people wake you up during the night! Carpets in the room are disgusting!!

Stayed: March 2014, traveled on business
2  Thank CoJo500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014 via mobile

I've gotten the match day package at Millennium. Service was very good when we arrived, reception was helpful. We arrived early, abt 8am, the recept, Danny was helpful and help us arranged for the room while getting us to wait at the delta lounge.

When rooms was ready, there were 1 twin and 1 double room. We wanted the double. Danny had concerns that cigarette odour from the previous client could be overwhelming. It's a non-smoking hotel but the precious customers ignored the rules.

He offered to show us the room to see if it's okay before accepting it. The room had slight smell of smoke but it was bearable for us. We kept the windows open and the smells were gone by evening.

I felt that service provided by Danny was very good, personable and comfortable.

We enjoyed the match, the stay, the dinner, and breakfast.

Stayed: March 2014, traveled as a couple
1  Thank KelunOfSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
millcopchelsea, PA to the General Manager at Millennium & Copthorne Hotels at Chelsea Football Club, responded to this reviewResponded March 24, 2014

Dear Reviewer,

Thank you for taking the time to post your review. We were delighted to hear that your stay was and enjoyable one. We were particularly pleased to hear that our staff were welcoming and accommodating. We pride ourselves on excellent customer service and we are pleased that it has left a lasting impression on you. We thank you once again for your feedback and look forward to welcoming you back again in the near future.

Kind regards,
Hotel Management

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Reviewed March 22, 2014

Not being a Chelsea supporter, I was a bit dubious about staying sooo close to Stamford Bridge on a match day! To say nothing of going to the match itself!
However, I was pleasantly surprised. The hotel is modern, comfortable and has a lovely restaurant with great food. Our room had a view into the central area and as it was on the fifth floor, there was also a great view over part of the city. Despite the fact there was a match on, there was hardly any noise in the room.
The hospitality package was well worth the money. Our match seats were in a good position not far from the pitch side and the Chelsea fans we sat with were very friendly - though you do have to ignore some of the language at times! (Can't put on here what some of them shouted at the ref or the opposition fans!) We also had a chance to look round the Chelsea shop next to the hotel and buy souvenirs.
In terms of location, the hotel is in walking distance of harrods and Knightsbridge; the local area also looked interesting with lots of exclusive shops - Vivienne Westwood's original shop wasn't far away and well worth a visit, though the clothes and shoes were more than I was willing to pay!
Breakfast offered a huge choice, but as the guests from the hotel next Dior also came across, I'd suggest going down earlier rather than later.
Though not a football convert, I'd go again, and enjoy the comfort the hotel offered!

Room Tip: The higher floors have good views over that area of London
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  • Stayed: March 2014, traveled as a couple
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Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
millcopchelsea, PA to the General Manager at Millennium & Copthorne Hotels at Chelsea Football Club, responded to this reviewResponded March 24, 2014

Dear Reviewer,

Thank you for taking the time to post your comments. We were thrilled to hear that you enjoyed your stay with us. We were particularly pleased to hear that you found your matchday package to be value for money. The hotel is ideally located and it was refreshing to hear that you ventured out to explore the local area. We thank you once again for your lovely comments and look forward to welcoming you back again in the near future.

Kind regards,
Hotel Management

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Reviewed March 20, 2014

We booked our stay through Lastminute.com secret hotels 'a luxury 4* hotel in Chelsea' was the tag line with a 44% discounted price. On arrival we were pleasantly surprised and immediately thought we were onto a winner.Great location built into Chelsea fc's stadium, The staff at the Copthorne(suposedly the better of the 2) were excellent, friendly helpful and courteous. That was the end of any plus points this hotel had to offer. The room was small with very dated furniture The sofa was badly stained as was the carpet and bed vallance, the sheets were torn and frayed, the mattress sunken and noisey, there was fluff/mould either side of the A/C unit, no tv instructions, no mini bar I could go on but I think you can get the picture. I made our feelings known to staff who immediately wanted to move us to another room, as we were due to meet friends we decided to wait until morning. When we were moved to the Millenium our hearts were raised, all too briefly, this was not nuch better but it had a minibar and tv instructions on the plus side. We ate at Frankies on the friday, we never went back the food was appalling overpriced and also has a service charge already included in the final bill, something Ive not come across before, so be aware. We were very close to The KIngs rd and Fulham broadway so lots of places to eat and drink anyway. We would highly recommend The Butchers Hook opposite the hotel, Now this is a genuine 5* establishment for food and drink with a great atmosphere and friendly staff.
We have used lastminute secret hotels before and been very happy but this time I think we were cheated out of our money. Do not stay here, This is a £200 a night hotel, I would put it on a par with a £29 a night travelodge.

  • Stayed: March 2014, traveled as a couple
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Thank Scribbler101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
millcopchelsea, PA to the General Manager at Millennium & Copthorne Hotels at Chelsea Football Club, responded to this reviewResponded March 24, 2014

Dear Reviewer,

Thank you for taking the time to post your review. We were disappointed to hear that your stay with us was not to your satisfaction. We were however pleased to hear that you found our staff to be hospitable and polite. We are in agreement that our hotel is ideally located with many shops, restaurants, bars as well as a cinema close by. We thank you for your feedback and wish you happier travels in the future.

Kind regards,
Hotel Management

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Reviewed March 20, 2014

We had an great stay at the this hotel. We found it very easy to find due to it's location next to the football ground, which also meant it was very well serviced by public transport. The Fulham Broadway tube station is literally a 2 minute walk away. The room and bathroom was a good size and was spotlessly clean. We were very happy with our stay and would definitely return, though wonder what it's like when a match is on!

  • Stayed: March 2014, traveled as a couple
    • Value
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    • Cleanliness
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Thank Kittybear1809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
millcopchelsea, PA to the General Manager at Millennium & Copthorne Hotels at Chelsea Football Club, responded to this reviewResponded March 24, 2014

Dear Reviewer,

Thank you for taking the time to post your Review. We were delighted to hear that you enjoyed your stay and all the amenities provided in your room. We are in agreement that the hotel is ideally located with great transport links literally on our doorstep. We thank you once again for your lovely review and look forward to welcoming you back again in the near future.

Kind regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium & Copthorne Hotels at Chelsea Football Club

Address: Fulham Rd | Stamford Bridge, London SW6 1HS, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#293 Luxury Hotel in London
#316 Romantic Hotel in London
#354 Family Hotel in London
Price Range: $115 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Millennium & Copthorne Hotels at Chelsea Football Club 4*
Number of rooms: 277
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Also Known As:
Millennium & Copthorne Hotels At Chelsea Football Club Hotel London
Millennium And Copthorne Hotels At Chelsea Football Club
Millennium & Copthorne Hotels At Chelsea Football Club London, England

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