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“Pleasant surprise for central London”
Review of Abbey Court Hotel

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Abbey Court Hotel
Ranked #813 of 1,067 Hotels in London
Sydney, Australia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Pleasant surprise for central London”
Reviewed September 30, 2013

Stayed late September 2013 for 2 nights. Room rate acquired via booking.com seemed pretty good value for what else was on offer around this area (very close to Paddington station/ Heathrow Express) - i.e. only a few pounds more than other establishments that were getting really really bad reviews. Hotel itself was clean and rooms were on the small side but comfortable and had all the basic equipment. Staff were regularly cheerful, polite and helpful. Would be happy to stay again for a few nights.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbbeyCourtHotel, Guest Relations Manager at Abbey Court Hotel, responded to this review, October 3, 2013
Dear guest,
We are delighted that you had an enjoyable stay in Abbey Court & Westpoint Hotel. We are looking forward to welcoming you again in a near future, wishing you a great day and thank you for sharing a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
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Amsterdam, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
Reviewed September 17, 2013

I booked here because it was more affordable than most when it comes to London prices -and we needed to be near hyde park. The rooms are small and outdated. You could only just turn around in the bathroom -but it looks (on their website) as though some other bathrooms in different rooms have been updated. The room was clean and for what it's worth there was a flat screen tv and enough power outlets. The staff were very friendly. There is a lift/elevator and also a storage room for your luggage in case you have to check out well before your departing flight. Beds are tight for 2 people, but typical for UK/Europe -if either of you are tall, good luck ;) Breakfast is 7.50 BPS -worth it to have a hot cup of coffee and a buffet in the morning if you have no idea where you're going next. You can get to the hotel from Paddington station/underground (5 min walk) or Lancaster Gate Underground stop (also 5 min walk.) We took the underground to/from Paddington both ways to save money but if I had to do it again I would definitely take the Heathrow connect. Taking the underground involves one change of station into the city (up and across the street) but then 3 or 4 changes on the way back to Heathrow (msg me if you want details.) Overall, it was a pleasant stay. If I am not limited to the Hyde Park area next time, I would look elsewhere. But I still recommend the Abbey if you're on a tight budget --Note! There are TWO Abbey Court Hotels about 10 mins apart- careful you don't confuse this one with the one on Notting Hill.

Room Tip: Forget about a view (there isn't one, anyhow.) Ask for a room in the back or away from the stree...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pandora09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbbeyCourtHotel, Guest Relations Manager at Abbey Court Hotel, responded to this review, September 18, 2013
Dear guest,

Reception is open 24 hours therefore are we more than happy to help guests if they would like to change for a bigger room as all of our rooms are varying in sizes.
Thank you for writing a review

Kind regards,
Abbey court & WestPoint Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighouse, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 9, 2013

The room was VERY small although adequate for a 2 night stay. The literature in the room said Continental breakfast only so we had the meal elsewhere, on the second day we could smell bacon!!!! Staff spoke when necessary but not overly helpful.

Room Tip: Not 58. Ask for a large one.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbbeyCourtHotel, Guest Relations Manager at Abbey Court Hotel, responded to this review, September 18, 2013
Dear guest,
Thank you for leaving a comment.
There are slightly different sizes of the rooms, some are bigger and some smaller. This is a Victorian building in Central London and the rooms vary in sizes. We have options with different room sizes when making a booking and try to request guests requests whenever possible, please enquire for your next visit.
Our breakfast offering has improved substantially offering a range of hot and cold items, including freshly baked croissants

Kind regards,
Abbey court & WestPoint Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 28, 2013

Bedroom and facilities are compact but very clean and comfortable.Price ok for London and even more remarkable considering proximity to Hyde Park and the summer concert season. Some great pubs and eateries within a couple of minutes walk. Staff pleasant and efficient with an early check in. noticed other guests being quite rude to the receptionists but quite frankly it was quite unneccesary and you will never win them over by being discourteous. Friends also stayed in a room below ground level didn't have quite the same experience but we will both book again next time in London

Room Tip: Make sure you book a room above ground level.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steelers 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbbeyCourtHotel, Guest Relations Manager at Abbey Court Hotel, responded to this review, August 6, 2013
Dear guest, thank you for leaving a positive review on trip advisor. Westpoint & Abbeycourt Hotel is located in a very convenient place, close to the main touristic attractions as well as transport and the Hyde park is around the corner. We always do our best to make sure that all our guest are pleased and satisfy from our service. We look after every guest in a very special and unique way. We hope to welcome you in a near future.
Kind regards,
Abbey court and WestPoint hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 20, 2013

This Hotel is situated in a nice area close to bus and tube connections. The staff are nice and the hotel is clean.
However the room we stayed in was tight...and the bathroom was even tighter. We did not have air conditioning and with the temp.around 30 degrees outside it was really missed.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbbeyCourtHotel, Guest Relations Manager at Abbey Court Hotel, responded to this review, September 18, 2013
Dear guest,

We are happy to offer other rooms if guest requires as all rooms are varying in sizes. Fans are provided in reception at all time.
Looking forward to welcoming you again in a near future.
Wishing you a very nice day

Kind regards,
Abbey court & WestPoint Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed July 8, 2013

This is a very reasonably priced hotel and you get what you pay for. Its clean and basic. But all you need is there. The bathroom in our family room was tiny though, but fine, despite the fact that the sink was too small to fill the kettle. Bottled water provided the answer, but I guess if I'd asked they'd have filled it for me.
Breakfast also basic, but again fine. The high points for this hotel are its excellent location in a very nice area and also the pleasant staff, who were good humoured and obliging.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nellance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbbeyCourtHotel, Guest Relations Manager at Abbey Court Hotel, responded to this review, July 11, 2013
Dear Guest,
Thank you very much for posting a comment on trip advisor.
We are pleased to admit that for our new refurbishment rooms look after great housekeeping staff. We are proud of our room service which is also appreciated by our guests. In our Restaurant we provide buffet breakfast which offers a variety of good quality food. What is more we offer different room types therefore when a guest is not happy with the room allocated can contact reception and ask to have another room or ask for an upgrade for which we will be happy to do so if possible at the time or the next day. The well trained, very friendly receptionists staff is always happy to help you at any time. Please feel free to ask for help.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 26, 2013

AVOID THESE FOLKS IF YOU VALUE CUSTOMER SERVICE AND HONESTY. I stayed for 1 night 6/21/13 on a reservation originally made for 3 people. My traveling companions left the trip early for an emergency, and when I checked in I asked if it was possible to take a single with a refund of the difference. I was given the single (a very tiny 10x14 foot room-including the bath) and then at checkout was informed that no refund was possible. Three different staff members at three different times could have confirmed no refund and left me in the larger room, but none did. Instead, THEY TOOK THE OPPORTUNITY TO SELL ME A SINGLE AT A TRIPLE RATE AND RESELL MY ORIGINAL TRIPLE FOR THE NIGHT. I should have realized from the evasive staff replies at the start that they were not honest about a refund, but assumed that nobody would be that DELIBERATELY DISHONEST. BTW, avoid Booking.com for reservations since they will do nothing to try to help resolve problems like this one.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John01012000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Abbey Court Hotel

Property: Abbey Court Hotel
Address: 168-172 Sussex Gardens | Hyde Park, London W2 1TP, England
Location: United Kingdom > England > London
Amenities:
Restaurant
Hotel Style:
Ranked #813 of 1,067 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Abbey Court Hotel 3*
Number of rooms: 61
Reservation Options:
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Also Known As:
Abbey Court Hyde Park Hotel London
Abbey Court Hyde Park London
Abbey Court Hotel London, England

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