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All reviews bayswater station hyde park bedroom apartment circle line restaurants and shops location is great few minutes walk kitchenette tube sofa toaster
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Reviewed August 17, 2019

We choiced Grand PLAZA serviced apartments for the first time in 2016/5 and found the room offered to us on the Ground floor "suitable and accessible with our needs travelling with a physical disable son on the wheel chair" and we are very grateful about this convenience saving us lots of troubles compared to most inaccessible hotels in London.

We booked the same accessible Ground floor room to stay with Grand PLAZA serviced apartments 7/22-8/8 2019 again half a year ahead of time this year and plan to book this room again in a few years when we will go to London again.

The only thing which is "Not Accessible" is the "free breakfast offered in the hotel restaurant". And there were more noises at night from the streets and other room guests because of the busy tour season, especially in the typical British wooden-structure buildings.

The noises are probably unavoidable. But the inaccessible breakfast in the hotel restaurant can be solved with more consideration. We three , mom and dad, and one 13-year-old son on the wheel chair did go to the hotel restaurant on the first 3 mornings, but had been considering even before arrival that "one taking out the breakfast of we 3 to be more restful and practical.

The hotel restaurant is small in size compared to its room and guest numbers, and so the tables are very close and most tables in the middle are inaccessible for wheel chair users. The tables are assigned randomly upon arrival and on some days the hotel restaurant is very busy with no table left, not to mention finding the accessible tables. The small space between tables also make people sit very close and have no privacy for people with disabilities, such as my son has to" be fed by us" for the life time.

To be more accessible and restful, on the 4th morning I went alone to take out breakfast for 3 (my family) and told them I will take out 3 plates and 2 bottles as the same amount we get if we eat there. The restaurant staff soon accepted the request and I started taking out breakfast since the 4th morning out of 16 days. However, a few times I saw the British restaurant director, the first time he tried to talk to me that "if every body does the same and take out food..." And the restaurant staff explained to him and he said "then there is no problem."

However, the other 2 mornings when I saw this British restaurant director again, I could feel his body language like shaking head, or said good morning but felt disagreeable and made me even more mentally reluctantly to go take out breakfast for my family.

***Everything is expensive in London," it's unwise not to go take out breakfast for we 3 and waste money, but it's also stressful to go take out breakfast with the director's silent language." In fact, not "everybody is the same/in the same situation or does the same," if the restaurant director fears that people might take out more than eating there, or there can be more troubles for the restaurant, the hotel can probably just allow guests with special needs to request in advance to "take out EX: VG breakfast boxes with food and drink with certain amount" to be fair with those who dine in. In fact, not every room guest goes for breakfast for various reasons, there was one day we skipped taking out breakfast because we had to leave early that day and the restaurant opens at 8:00.

***UK is highly considerable with people with disabilities and focus on this issue in early education. So when the room can be accessible, we wish that the breakfast and hotel restaurant can also be accessible and restful, not just providing food, but also more humanity and consideration of people's inconveniences caused by nature. Hopefully the hotel managers can look deeply into this issue and provide more accessible restaurant environment and reasonable take out options for those "who are in need of alternatives."

Kind Regards,
G09 Room Guest Ms Lai From Taiwan

Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
2  Thank CarissaLove
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2019 via mobile

Friendly staff
Very good location
Some of the staff don’t understand English especially housekeeping ones, which is quite difficult in communication.
Lifts are very slow...
Bathrooms are not spacious; kindly consider shatafa as many of the guests are used to it in their home country...
Otherwise everything was fine

Date of stay: August 2019
Trip type: Traveled with family
2  Thank Nohair_Soli
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2019 via mobile

Near underground (Bayswater & Queensway), eateries and groceries. Equipped with cooking utensils. Daily room cleaning services and friendly staff. Selesa restaurant offers good variety of foods with reasonable price.

We stayed in a 2 bedroom apt, with 1 queen bed, 2 single beds, kitchen, bath tub, 2 tvs and dining table.

Date of stay: July 2019
Trip type: Traveled with friends
3  Thank elisya_ss
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2019

We were upgraded the one unit was spacious a bath and shower, Clean very helpful.
Very central 3 tube stations closeby. Bus stop close by. Kensington Park walking distance. Grocery stores closeby. All walking distance. Quiet residential area.
Staff very professional and it was perfect will use it again.
Kitchenette big enough has all one needsj. Bedding clean and spotless, Mattresses good.
We stayed 4 nights and love the area. Just outside but close enough to lots of attractions and restaurants.

Room tip: A unit at the back facing the parkt. Opp a park if you have an unit on the side at the back. Air con was not noisy . Higher floor quiet.
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank susandph
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2019

Starting off with the good: great location, especially for families. Now the bad ones: Dont expect to take the baby pram or stroller to your room. Awful layout of the building will not let you. Each narrow corridor with multiple steps up and down with sharp 90 degree turns will make it impossible to take the baby stroller. Receptionist will tell you that you can leave the stroller near the reception (your choice, how accommodating of the hotel). Do not go for Quad executive apt. The layout is ugly to say the least. Mattresses need an urgent change. I was offered an free downgrade to a studio or an apt on the lower ground level that smelled like closed for an year. I did what anyone would after a 10 hour flight. Staff is of the attitude "Take it or leave it", especially when the booking is non-refundable.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank Vir12345
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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