Friendly staff
Very good location
Some of the staff don’t understand English especially housekeeping ones, which is quite difficult in communication.
Lifts are very slow...
Bathrooms are not spacious; kindly consider shatafa as many of the guests are used to it in their home country...
Otherwise everything was fine
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Near underground (Bayswater & Queensway), eateries and groceries. Equipped with cooking utensils. Daily room cleaning services and friendly staff. Selesa restaurant offers good variety of foods with reasonable price.
We stayed in a 2 bedroom apt, with 1 queen bed, 2 single beds, kitchen, bath tub, 2 tvs and dining table.
We were upgraded the one unit was spacious a bath and shower, Clean very helpful.
Very central 3 tube stations closeby. Bus stop close by. Kensington Park walking distance. Grocery stores closeby. All walking distance. Quiet residential area.
Staff very professional and it was perfect will use it again.
Kitchenette big enough has all one needsj. Bedding clean and spotless, Mattresses good.
We stayed 4 nights and love the area. Just outside but close enough to lots of attractions and restaurants.
Starting off with the good: great location, especially for families. Now the bad ones: Dont expect to take the baby pram or stroller to your room. Awful layout of the building will not let you. Each narrow corridor with multiple steps up and down with sharp 90 degree turns will make it impossible to take the baby stroller. Receptionist will tell you that you can leave the stroller near the reception (your choice, how accommodating of the hotel). Do not go for Quad executive apt. The layout is ugly to say the least. Mattresses need an urgent change. I was offered an free downgrade to a studio or an apt on the lower ground level that smelled like closed for an year. I did what anyone would after a 10 hour flight. Staff is of the attitude "Take it or leave it", especially when the booking is non-refundable.
MY can't and I stayed at Grand Plaza Service Apartment from 25.7.2019 -30.7.2019. Our last 5 days in London was very memorable. The hotel staffs really take of us. We fealt like home.
The front desk staff are friendly. The room is nice. The cleaning staff was superb. However the kitchen staffs had done one step a head of the others, the 'Hong Kong' girl entertain my children very well ..the cheras girl advise us very well about the food and the chefs they really cater the food up as per our preferred taste.
With a name like Grand Plaza Hotel, a 4 star rating, and a room described as Double Executive Studio, you can’t go wrong right?
The room is located down winding corridors filled with the aroma of stale food and mildew. It’s in the basement and there’s barely any light coming from the street level above. It’s like inside cabin of a cruise ship only smaller.
There are trip hazards everywhere. A metal spike rises out of the middle of the floor to keep the door from hitting the closet. There is steep drop into the bathroom.
There is no dresser and the only drawers are in small night stands. The “closet” barely fits four hangers. The furniture is cheap plastic. Climate control consists of opening a creaky window and a space heater. A portable air conditioner is available for an insanely expensive 50 pounds a day.
The bed has 4 cheap poly filled pillows. There are also decorative pillows and coverlet that haven’t been washed in a long time. The couch has stains that I can’t identify. The carpet feels sticky to the touch.
There were two cheap, thin cotton towels. There are no hand towels and the soaps are size of a pat of butter.
The manager refused to cancel my reservation. He said the apartment was in a four star AREA and reminded me that this was a serviced apartment and not a hotel. I asked him how it was possible that they got so many positive reviews and he said “anyone is free to write whatever they want”. So “anyone” must be friends and family of management and staff.
