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“Excellent stay”

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Premier Inn London Southwark (Bankside) Hotel
Ranked #121 of 1,069 Hotels in London
Certificate of Excellence
M
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent stay”
Reviewed April 16, 2014

Premier Inn southwark, is an excellent hotel in a great part of London. Staff are very friendly, bed comfortable, rooms quiet. Nothing not to like apart from it is a Little over priced for a budget hotel at £130 per night room only.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank TillyandBella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, April 17, 2014
Thank you very much for taking the time and the trouble to write a review for your stay at Premier Inn London Southwark Borough Market.
We are glad to hear that overall your stay with us way enjoyed.

In regards to our rates, all pricing is finalised through our head office and one of the main contributors in this is our great central location-, which I am sure you can agree on.

Thank you once again and we hope to bee seeing you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,231 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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UK
Level 6 Contributor
168 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed April 14, 2014

This is a little gem in the heart of tourist London. The Golden Hynd is just round the corner as is Borough Market - well worth a visit (open on Thursday - Saturday). We chose this hotel as it was close to the Jubilee line and we were in London for an O2 concert and had no idea of what was near this hotel, so it was a great surprise for us. The Tate Modern is also a few minutes walk away.

Our room was great - not quite a big as new Premier Inns, but bigger than many London hotels. We didn't eat in the adjoining pub as there were so many restaurants nearby and also the market food! The girls in reception were friendly and helpful. We really can't fault this hotel and have already booked to stay there for next year's concert (Country 2 Country).

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
1 Thank Frissels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, April 17, 2014
Thank you for taking the time to write such a positive review for Premier Inn Southwark Borough Market. We're extremely pleased that you had an enjoyable stay with us and you found the location here be perfect for your trip to London.
I am happy to hear that you plan to return, I look forward to welcoming you back to the hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armadale, United Kingdom
Level 6 Contributor
108 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 6, 2014

I have stayed in a large number of premier Inns and one thing that you can always say is that you can easily forget where you are as they all look the same. A benefit of this though is that you know what to expect.

Not so with the Premier Inn at Borough Market. This hotel has been very tastefully adapted from an old English supply yard with the appropriate styling of the building exterior and the very fitting English pub attached.

Breakfast was good but yet again I was refused milk from the kitchen. Come on folks! It's not that hard and NO, the milk in the coolers for the cereal is NOT cold enough.

Water pressure in the shower was okay but not amazing and London water unfortunately always leaves me feeling like there is still a film of something on my skin.

Overall, this is a great little hotel and would highly recommend it. You can easily walk along the south bank of the Thames and in close walking distance of the the Tate Modern, The globe Theatre and National Theatre as well as Westminster and the London Eye.

  • Stayed March 2014, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, April 12, 2014
Thank you for taking the time to write a review for Premier Inn Southwark Borough Market. Your feedback is greatly appreciated. On this occasion, we're pleased that our hotel environment and its location managed to meet your expectations.

In regards to your experience at breakfast, I do apologise - the Anchor pub is an independent, privately owned business and this entails that we have no control over their staff or their facilities. We are affiliated with them in the sense that they have only agreed to serve our breakfast for our guests, the ingredients of which we supply them with. Any product owned by the Anchor pub is subject to the discretion of the Anchor management and staff.

We further apologise in regards to the water pressure you experienced in the shower. Our site is quite old and although Premier Inn strives to continually improve its plumbing facilities, some of the older plumbing is still maintained. We will endeavor to pass your comments onto our maintenance team and members of management.

We hope we have the pleasure of welcoming you back to our hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Helens, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 6, 2014

Location is 100% could not ask for more.
However, the bathroom wash basin was badly cracked, the shower ceiling was covered in Mildew and the room above had very squeaky floorboards.
I commented at reception on leaving that the room was not up to standard.
I received an e-mail very quickly from the management expressing their regret that my stay was not what it should have been and gave a generous refund.
Would stay again just for the response alone.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, April 9, 2014
Thank you for taking the time to write a review for Premier Inn Southwark Borough Market. Your feedback is very important to us as it helps us to continually improve our service and standards. I'm sorry to hear that on this occasion the room was not up to our brand standard. As part of our brand standard, our rooms are subject to frequent checks by members of management to ensure that they meet standards as outlined by our policy. Your feedback is very much appreciated as it highlights that more frequent checks are required.

I'm pleased to hear that our management dealt with the issue quickly and honored our Good Night Guarantee policy. We look forward to welcoming you back to the hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 3, 2014 via mobile

London was the 3rd leg of our European holiday. 3 families from Melbourne, Australia traveling together. Accommodation was fantastic albeit a little pricey, but then again that's London for you. Super clean, quiet and the best mattresses ever...felt refreshed every morning even though we walk endless kms every day. Location was ideal, transport super easy and the nearby Borough Market glorious with some great eats! Hoping to visit again early 2015 withy Liverpool mad son Jorge. Will definitely book here again.
Peter from Mont Albert North, Melbourne, Australia

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peterpap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, April 9, 2014
Thank you for taking the time to write a review for Premier Inn Borough Market. It is always a pleasure to receive positive feedback and I am delighted we managed to meet your expectations in regards to our location, cleanliness and our comfortable mattresses! We look forward to welcoming you back to our hotel again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Genoa, Italy
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 2, 2014

A great location in the heart of London near Borough Market.
Quiet environment near the Thames River.
Good value for price.
Excellent Wifi connection at a reasonable price.
Friendly young staff.
Would recommend this hotel to family and friends.


  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elvira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, April 2, 2014
Thank you for taking the time to pass on your comments about your stay with Premier Inn Southwark Borough Market. I'm pleased to note that you had an enjoyable stay with us and that you are happy with the service you received.

I look forward to welcoming you back to the hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 2, 2014

Stayed here last week and overall it was very good. Check in was good and very friendly and the reception staff were all excellent during the couple of nights we stayed. Just a couple of comments - We booked for 2 adults, 1 child and a cot but the room was only set up for 2 adults and a cot. The receptionist sorted it out straight away but housekeeping had definitely let her down. Also, even though there was 4 of us in the room, we were only ever given 2 towels to share!

It's great that they offer their sleep guarantee and I would never take the mickey by claiming I'd had a bad nights sleep just to get a free stay, but some people might. The curtains in the room were blackout but as it was a recessed window, all the light just came through the gaps! I definitely suggest blinds inside the frames.

Overall very good and I'd stay there again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Garth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISouthwarkBM, Manager at Premier Inn London Southwark (Bankside) Hotel, responded to this review, April 2, 2014
Thank you very much for taking the time to write a TripAdvisor review for Premier Inn London Southwark Borough Market.

Your feedback is very important to us as it helps us to improve our service. Please accept my apologies for the room not being set up appropriately upon arrival - I will be sharing your feedback in regards to this to our housekeeping team.

We look forward to welcoming you back to our hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Southwark (Bankside) Hotel

Property: Premier Inn London Southwark (Bankside) Hotel
Address: 34 Park Street | Bankside, London SE1 9EF, England (Formerly Premier Inn London Southwark (Borough Market) Hotel)
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#101 Family Hotel in London
#140 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn London Southwark (Bankside) Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Sample foodie treats down the road at Borough Market or take in the view from London Bridge ... more   less 
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Also Known As:
Premier Inn London Southwark Hotel London
London Premier Inn
Premier Inn London Southwark (Bankside) Hotel England

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