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“Very friendly”

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Doubletree by Hilton London - Westminster
Ranked #253 of 1,090 Hotels in London
Certificate of Excellence
UK
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very friendly”
4 of 5 bubbles Reviewed July 22, 2013

10 minute walk from Pimlico tube station, 5 minute walk to Houses of Parliament/Westminster, 25 minute walk to Buckingham Palace. 2 minute walk to Tate Britain and the River Thames. 5 minute walk to a corner shop for those who prefer fresh milk in their bedroom tea.

Bedroom was immaculate, as was the bathroom. We had a partial view of the Thames which was a treat

Some of the friendliest staff I have encountered in a London hotel; nothing was too much trouble and everyone was genuinely cheerful. Lovely welcoming warm cookie on arrival, and extra bottles of water for our trip to Buck Palace the following day, without us even asking.

Did not eat evening meal in restaurant but breakfast was excellent. I would have given this hotel 4.5 out of 5 if there were the option. The only thing that stopped it being a 5 was the thin, budget bread and the slightly watery juice at breakfast.

The porter happily allowed us to store our cases for the entire day once we'd checked out.

PS. If you love gardens, we can't recommend the Chelsea Physic Gardens highly enough. Possibly the most beautiful urban garden we've ever visited, and only a 15 minute bus ride from the hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Andrea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Delhi, India
1 review
5 of 5 bubbles Reviewed July 22, 2013

Great hotel. The iMac system is fantastic. The location is ideal for tourists and buisness. Liked the quiet surrondings, but at the same time closeliness to the main cityy attractions. Not very far rom underground either. Nice to take a walk along the river bank after dinner.

  • Stayed July 2013, traveled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anindya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 bubbles Reviewed July 22, 2013

My two night stay at this Double Tree hotel was very comfortable and enjoyable. My suite was large and clean and the hotel staff were extremely friendly and informative. Excellent value for money in my opinion.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roslyn, new york
Level Contributor
120 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed July 21, 2013

We stayed in the Hilton Westminister during our 4 day pre-cruise stay. I booked it through the cruise line, so I over paid. I needed the bus transfer to the port and it was worth it to me so I will not address the value of the hotel.

The hotel is situated in a quiet area of London and an easy walk to Westminster, The Abbey, and the pier. This is a good spot to pick up hop on hop off buses and cruises along the River Thames and the underground station. The hotel is near Tate Britain.

The hotel had lovely rooms with a free bottle of water. We did not use the mini bar, but it was stocked. The bathrooms were comfortable and well appointed. Everything was clean. There is an apple computer in the room which also serves as the tv. It is a nice touch, except that the screen is small to be watching tv from your bed (for me, anyway). but I did not come to use a computer or the tv. The breakfast was included for us and it was a lovely buffet breakfast that included all that you might want for breakfast, hot and cold.

The hotel staff was helpful when asked and the wifi was free. I believe there was a fitness room and there was construction going on across the street, but we were not bothered by it.

A lovely stay.

  • Stayed June 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank speak2me2k2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 21, 2013

In a very quiet part of central London so easy to sleep. Room good size, modern minimalist decor. iMac and free wifi so great for business and I player. Staff friendly and welcoming with plenty of check in/out desks. Very clean and excellent shower. Deluxe products in bathroom. Did not eat evening meal in hotel, however breakfast very good. My request on booking for hypoallergenic pillows and duvets had been accommodated. Will definitely stay again.

Room Tip: Ask for one with iMac and free wifi
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 21, 2013

I've stayed in this hotel when it was the City Inn and it is just as good now it's a Doubletree! Great location, cheap for the location too! The hotel rooms are spacious with Apple amenities still, bathrooms are a good size with White Company toiletries!

The hotel is clean and staff very helpful and friendly.

We didn't eat in the hotel but the restaurant looked nice.

The bar is very good indeed for a hotel such as this. Very good for lone travellers to sit and relax!

Would go back to this hotel without doubt!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Fiona4333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
699 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
5 of 5 bubbles Reviewed July 20, 2013 via mobile

Stayed here originally when city inn, then as mint garden. Now as doubletree. Not as good value for money as before but still my favourite hotel in London. Good small gym, excellent breakfasts, free wifi, great location.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdmmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton London - Westminster

Property: Doubletree by Hilton London - Westminster
Address: 30 John Islip Street, London SW1P 4DD, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#173 Business Hotel in London
#188 Romantic Hotel in London
#189 Luxury Hotel in London
#192 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton London - Westminster 4*
Number of rooms: 464
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more   less 
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London
Doubletree By Hilton London - Westminster England

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