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“Excellent London choice”

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Doubletree by Hilton London - Westminster
Ranked #259 of 1,063 Hotels in London
Certificate of Excellence
Level Contributor
714 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
“Excellent London choice”
Reviewed July 20, 2013 via mobile

Stayed here originally when city inn, then as mint garden. Now as doubletree. Not as good value for money as before but still my favourite hotel in London. Good small gym, excellent breakfasts, free wifi, great location.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdmmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
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  • Rooms
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  • Value
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Singapore, Singapore
Level Contributor
59 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 20, 2013 via mobile

Stayed 1 night at this hotel. It's is located at Westminister, 2 blocks away from the Tate Britain and about a 20 minute (slow) walk to Parliment House and the Westminster Abbey. From there, it is also walking distance to the National Gallery. It is a good location if you want to explore these sites. I arrived at the hotel at 7am after a 13 hour flight and was offered a cookie and an immediate check-in. The room itself was small for an executive room but it was clean and had everything one would need. Wifi is also free and the signal strong. The bed was extremely comfortable and although mine faced the construction site, there was no disturbance during my stay. Breakfast was good and the staff efficient.

Stayed July 2013, traveled solo
Helpful?
1 Thank Drew_X79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strasbourg, France
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 19, 2013

This was a welcome find. We generally find most Hilton-branded places pretty good and this was the same. Very helpful, friendly staff, clean comfy (if a little small) room whose only downside was a pretty loud and not very efficient air con system (it was 30+ degrees when we stayed and the ceiling to floor windows take in a lot of heat) Having the iMac is great, far better than the usual old hotel TV and the free internet is BIG bonus. The breakfast was pretty good, lots of choice and the staff made a real effort to be smiley first thing in the morning. Food was reasonable, although, as is the case in all capital city hotels, it is overpriced for what it is. Not a great many pubs and restos nearby but you can find a few if you don't mind a wee walk. Liked the location too. Recommended to us, and I'd pass that recommendation on.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royston, United Kingdom
Level Contributor
95 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 19, 2013

We arrived 3 hours before check-in, hoping to drop our bags, but were pleasantly surprised to be told our room was immediately available. The welcoming warm cookie & drink vouchers were an additional nice touch.
We stayed one night in room 1005, which doesn't have any views of the city, but was perfectly adequate for our short stay.
The bar area was relaxing. The breakfast plentiful and of good quality. All the staff we encountered were very helpful.
There is construction work going on directly opposite & next to the hotel, but we did not feel this was of any annoyance whilst in the hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gah1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura County, CA
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 18, 2013

I recently stayed at the Doubletree Westminster with my husband and (2) teenage daughters. The hotel is modern with a nice lobby, rooms, lounge and staff. We enjoyed breakfast daily in the executive lounge. It is a very nice hotel in a great location, within walking distance of Westminster Abbey, Parliament, Big Ben, The London Eye, Trafalgar Square, Buckingham Palace...etc. The warm delicious cookies were a nice bonus too!

Stayed June 2013, traveled with family
Helpful?
2 Thank TheoVenturaCounty_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, July 22, 2013
Dear TheoVenturaCounty_CA,

Thank you for sharing your review of the DoubleTree Westminster. We appreciate you taking the time to provide detailed feedback of your stay, and are delighted that you enjoyed your visit (and our signature DoubleTree Cookies!)

We hope to welcome you back to Westminster in the not too distant future. Thanks once again!

Kind regards,

Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 18, 2013 via mobile

Overall it was a great experience for my partner and I. The bar area is a bit on the slow side and we did not find the staff overly friendly as others have stated in their reviews. The hotel is in a great location as well.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeanSac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, July 19, 2013
Dear DeanSac,

Thank you for your review of the DoubleTree Westminster. We appreciate you taking the time to provide detailed feedback of your stay, and are pleased to see that you enjoyed your visit.

Your feedback is important to us as it gives us the opportunity to improve on our service, and I have forwarded your comments regarding thespeed of the service in the bar to the Food & Beverage Manager for action.

Thank you once again, and we hope to welcome you back to the DoubleTree Westminster in the not too distant future.

Kind regards,

Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 17, 2013

The hotel is in a quiet area - good for me, very close to Tate Britain which we spent many hours visiting. There are buses nearby , but we enjoyed the walk to Westminster Abbey. I didnt spot many resturants in the area if you wanted to eat out at night. The staff greeted us warmly and dealt with our booking queries on arrival. We had access to our room early and the cookie was a welcome gift.The bed was comfortable. On the minus side, whilst the hotel is clean and tidy I was very disappointed with the size of the room, the air con said it was cooling - it didnt feel so and the mini fridge didnt work. No bathrobes as stated and NO DRAWERS! where do the sox and pants go? The breakfast was reasonable but not exceptional , most things tasted the same - from sausage to croissant. My overall disappointment is that this didnt feel like a quality 4* hotel, the resturant is squashed in the morning (although the staff worked very hard at keeping the plates moving and tables cleared), the room was small, the room furnishings were more towards function than ambiance (think student accomodation). Our room looked onto the hotel facade and could be looked into from the corridor windows. No . I wont be returning.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chesterpest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, Guest Relations Manager at Doubletree by Hilton London - Westminster, responded to this review, July 18, 2013
Dear Chesterpest,

Thank you for your review of your recent stay at the DoubleTree Westminster. It's a pleasure to see that you found our location suitable to your needs, enjoyed our signature DoubleTree Cookie and had a good night's sleep. We appreciate your kind comments about the DoubleTree Team and the aesthetics of the Hotel.

I am sorry that you had some issues with your stay, including the air conditioning unit in your room not cooling to your satisfaction and a bathrobe not being in the room. Bathrobes are available on demand at no extra charge, and we have a 24-hour Duty Manager on hand to respond to any and all queries you may have. The air conditioning has recently been serviced, and I'm pleased to confirm that it is now functioning properly. Please accept my sincere apologies on behalf of the Hotel for any inconvenience.

I was disappointed to see that you did not enjoy your breakfast as much as others who have reviewed our property, and did not like the view from your room. We have several different room types, some with a city view and others with a view of the River Thames, so be sure to state your preferences when making your booking or checking in to the Hotel. Our dedicated Guest Services team is on hand to provide detailed information regarding local pubs, restaurants, tourist attractions and public transport access all within easy walking distance of the Hotel.

I am sorry that you have decided not to return to our property at this time, but thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back to the DoubleTree Westminster some time in the future.

Kind regards,

Dola O
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton London - Westminster

Property: Doubletree by Hilton London - Westminster
Address: 30 John Islip Street, London SW1P 4DD, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#173 Business Hotel in London
#188 Romantic Hotel in London
#192 Family Hotel in London
#194 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton London - Westminster 4*
Number of rooms: 464
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more   less 
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London
Doubletree By Hilton London - Westminster England

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