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“Very good - nice, clean and modern with excellent service.” 4 of 5 stars
Review of Doubletree by Hilton London - Westminster

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Doubletree by Hilton London - Westminster
4.0 of 5 Hotel   |   30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster) (Westminster)   |  
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Ranked #251 of 1,066 Hotels in London
Certificate of Excellence
Bath, United Kingdom
Level Contributor
116 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Very good - nice, clean and modern with excellent service.”
4 of 5 stars Reviewed November 23, 2012

1st appearances are good - genuinely friendly welcome and warm chocolate cookie on arrival., Rooms are well laid out and modern - great lighting options and TV via Mac PC control with free wifi. No kettle but thats a very British comment these days!
Very good breakfast and the Hotel is well placed with Pimlico underground 10 minutes away.
Did also try a walk to Victoria which is just a bit too far - probably 25 minutes. Anyway I'd certainly return.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
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    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 4 of 5 stars
      Service
Helpful?
Thank Ernie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (646)
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SoCal
Level Contributor
124 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed November 22, 2012

Excellent location, fantastic staff, clean/modern/very comfortable rooms, and delicious breakfast! Go for it....it works! Our room was 1321 and it faced the "other way", not towards Parliament, Big Ben, London Eye, etc. So if you want that view, ask for it! Breakfast was delish - don't miss! Scrambled eggs don't look that good, but are excellent!!

Short walk to Pimlico Station on Victoria Line and Westminster Station by Big Ben/Parliament. Easy walking to many sight seeing things, Covent Gardens, Westminster Abbey, Trafalgar Square, etc. Really convenient!!

Only drawback.....sandpaper towels! Truly, robes and towels were VERY rough! If only they had soft towels, we would have NO regrets!

Thanks for a great stay!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
Thank danthatravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 22, 2012

I have stayed at many hotels in London, this is one of the best yet.

5 mins walk from Pimlico (underground), and several busses going in all directions just a street or two away. Get an oyster card and go explore London from this central hotel. It is close to everything, but in a really quiet area. No traffic noise in the room, not even a sirene from emergency vehicles.

The room was very clean and with everything you need. Easy to adjust the temperature in the room to your comfort.

Wi-fi in room worked great, it was nice to be able to check emails and surf for free.

We didn't have breakfast at hotel, as I find hotel breakfasts usually very expensive and not that great. Just 2 mins away was a Pret a manger, with a large selection of warm and cold sandwiches, juices and nice coffee.

Also visited a local pub on Friday night, it was nice to have a drink there before going back to the hotel.

Easy access to the walkway on the South Bank side of the Themes, so the location of this hotel is just superb. Look no further.

Note: I got a 40 % off deal online!

Room Tip: Room facing an office building was especially quiet.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BeateV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 21, 2012

I stayed for one night on 19/11/12. The hotel is pretty easy to find from Pimlico tube station, about a 5min walk.

Staff were welcoming (no queue to check in which is always a plus) and the warm cookie offered was a nice touch.

I was allocated a room on the seventh floor with a "king bed" which unfortunately turned out to be made from two twin beds, so you had to put up with an unpleasant "ridge" in the middle of the bed.

The room itself was what you would expect for the price - clean and functional. The drawer arrangement concealing the tea/coffee facilities was a little odd. It was rather nice to have an iMac (and free wi-fi), and there was a surprisingly good selection of TV channels which is unusual for this country. The bathroom was clean but tiny and featured only a shower cubicle, hopefully they will refurbish these soon so they offer a better-quality shower.

Overall I'd say the hotel does what it says on the tin. Key plusses were the location and iMac, minuses being the bathroom facilities and sub-standard bed.

Room Tip: Avoid the front of the hotel if you want to lie in - major building works accross the road.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
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    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank DrF83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 20, 2012

The hotel is a few doors away from the Tate Britain, the 88 bus which goes to Westminster and Trafalgar square stops by the Tate. Pimlico underground is about five minutes away which makes the hotel easily accessible.
The hotel has clearly been recently refurbished and check in was very swift. The City Cafe is on the ground floor and there are two lounges: the Millbank on the first floor via a stairway just past reception and the Skyview lounge on the 14th floor. The rooms are comfortable and are supplied with an Apple computer/television with free WiFi.
Breakfast was in the City Cafe with the usual wide and varied Hilton range, on the Saturday morning I was there it was absolutely packed. Breakfast was included with the room however if you choose not to opt for breakfast at booking it is £21.50 each if you change your mind.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
      Service
Helpful?
Thank C7677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, PA/Executive Assistant to the General Manager at Doubletree by Hilton London - Westminster, responded to this review, November 21, 2012
Dear C7677,

Thank you very much for taking the time to leave a detailed review of your recent stay at the DoubleTree by Hilton London - Westminster. It's so nice to see that you had a wonderful time, and I have passed your kind comments to the Team.

We hope to welcome you back in future, and thank you once again!

Kind regards,
Dola O (PA/Executive Assistant to the General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo, Ca.
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 20, 2012

My husband and I stayed at this hotel, after a TAUCK tour of Ireland. We spent 10 nights there. This hotel offered a continental breakfast with our hotel points. We could walk a very short way to Westminister Abbey, Big Ben, the museum, Parliament, Hourse Guard, etc. It was a very convenient hotel. We could see the Thames from our room. We could get the bus very close to our hotel or even the Tube, which was a short walk. We have also stayed at the Crowne Plaza in Kensington, three times in the past four years. It was also a nice hotel.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Donelaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 20, 2012

i don,t no if i would of liked this hotel or not because my husband and myself were given a price over the phone when we booked we checked this price 3 times before we arrived but when we arrived we were given a complete different price but because THEY never sent any comformation to me they would not honour this price and were trying to pass the buck so we had to go somewhere else. maybe we were not posh enough!!!

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars
      Service
Helpful?
3 Thank isobel l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D0laO, PA/Executive Assistant to the General Manager at Doubletree by Hilton London - Westminster, responded to this review, November 27, 2012
Dear isobel l,

Thank you for your review of your experience with Hilton Central Reservations.

Please be aware that rate enquiries are handled by a team that is not on-site at the property, and that all our rates are subject to daily changes and fluctuations depending on availability. The Front Office team are therefore unaware of any rate queries you may have made to Central Reservations unless your booking had been confirmed, in which case a confirmation email would have been automatically sent out to you (and us) at the time of booking. If only an enquiry was made without a confirmed reservation as appears to be the case, then we can only quote you the best available rate on the day when you arrive. I believe this is the procedure followed by most hotels worldwide.

We hope that we can welcome you to the DoubleTree Westminster in future so that you can actually stay with us and experience the DoubleTree Hospitality first-hand (and of course, our signature DoubleTree Cookie!)

Kind regards,

Dola O
(PA/Executive Assistant to the General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton London - Westminster

Property: Doubletree by Hilton London - Westminster
Address: 30 John Islip Street, London SW1P 4DD, England (Formerly Mint Hotel Westminster)
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#174 Business Hotel in London
#189 Luxury Hotel in London
#189 Romantic Hotel in London
#193 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton London - Westminster 4*
Number of rooms: 460
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. Enjoy our famous warm Signature Chocolate Chip & Walnut Cookie welcome at the front desk, whilst also earning Hilton HHonors® points for future qualifying stays. The DoubleTree by Hilton London – Westminster is as close to a cultural epicentre as it is possible to get. The Houses of Parliament, Westminster Abbey and Tate Britain are just a short walk away, while the West End, financial institutions & the ‘Square Mile’ in the City, South Bank and the London Eye are also within easy reach. Airy, modern rooms offer all the comforts you’d expect – and some you might not, like bottled water in your room on arrival, and complimentary high-speed internet in every room and throughout the hotel. Enjoy a drink, meal or Afternoon Tea in the informal-but-stylish atmosphere of our newly re-launched Millbank Lounge, and start your day with a hearty Full English Breakfast in our City Café. The Hotel was designed with original touches we know our guests appreciate: a fresh, light contemporary design; floor-to-ceiling windows; enhanced fresh air conditioning & soundproofing for undisturbed nights. We also offer late-night room service; state-of-the-art meeting facilities; private dining rooms. So whether you’re on business or enjoying a relaxing break, DoubleTree by Hilton London – Westminster has what it takes to make your visit a memorable one. ... more   less 
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Also Known As:
City Hotel Westminster
City Hotel London
City Inn London
Doubletree By Hilton London - Westminster England

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