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“Strictly Average”

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Holiday Inn Express London Stratford
Ranked #322 of 1,069 Hotels in London
Certificate of Excellence
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Strictly Average”
Reviewed March 2, 2014 via mobile

Hotel was strictly average even by business standards. Staff was okay but at most of the times seemed confused. But staff did help when required. Breakfast buffet was strictly average. No Indian food. Nothing special to mention. Rooms were okay, free wireless was provided as part of the package which worked fine. No excitement in this hotel.

Stayed January 2014, traveled on business
Helpful?
1 Thank anki607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, March 13, 2014
Dear Guest,
Thank you for taking time to review The Holiday Inn Express London Stratford. We are sorry to hear that the breakfast service did not fully meet your expectations. All our guests’ comments are highly appreciated and it will definitely help us to improve. We sincerely hope you will give another chance to welcome you back in the near future.

Kind Regards
Management Team
Holiday Inn Express Stratford London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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853 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
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Doha, Qatar
Level 4 Contributor
30 reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 27, 2014 via mobile

Stayed here for 6 nights with my husband. The location is very quiet, with a market just across the street and very close to a big shopping center called Westfield.

The fact that it's not located in the center of London is no problem at all. You can easily use the underground station which is a 10 min walk from the hotel, and it can take you there with a maximum time of 30min. Using the tubes is very easy. You can get an Oyster card directly from the airport, it will make your stay easier.

It was a very good stay. The room was comfortable and very clean, with a small TV, tea and coffee facilities, as well as a hair dryer. But we had a minor issue with the shower 's plumbing and the lack of q-tips.

Staff were very friendly and helpful.

The breakfast was so British but with limited options and it was the same every day. The most annoying is that if you come a little later than 8 you can't find a place to sit. The buffet room is also tiny.
But a positive point is that you have access to an unlimited supply of hot drinks such as tea, hot chocolate, cappuccino, or other.

Apart from that, it s a very good hotel with a good value for money and free wifi. I would highly recommend it for anyone who s not looking for a romantic or a fancy stay.



Stayed January 2014, traveled as a couple
Helpful?
Thank Maya-Rony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, March 13, 2014
Dear Guest,
Thank you for taking time and sharing your recent experience at the Holiday Inn Express Stratford. We are pleased to hear that you enjoyed breakfast selection, free Wifi service and found hotel location convenient. Thank you once again for your review and we hope to have an opportunity of welcoming you back again soon.

Kind Regards
Management Team
Holiday Inn Express London Stratford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 20, 2014

I stayed for 2 weeks while on business trip in London.
It s clean.
But - the beds were the worst I have ever slept on. The matrac was so soft that actually, when I sat in the middle of the bed, both ends went up. I dont suffer from the back pain but these two weeks were the hell for me as I had a terrible back pain. Once I got back home - all went away.
The breakfast. The choice is: the cheddar, the youghurt, the scramled egg, the jam and the fruits. After a week I started buying myself my own breakfast as I was that bored of these. I would appreciate at least a little bit of a ham for a change!
Tbh, it was not the only Holiday Inn I ve stayed in but this one was the only one dissapointing.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LuskaHyzka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, February 24, 2014
Dear Guest,
Thank you for taking time the time to review the Holiday Inn Express London Stratford. I am extremely sorry to hear your stay did not meet your expectations. However, I have noticed that your stay was in April 2013. Since this time we have replaced all the beds in the hotel with high quality Hypnos Beds. This decision was taken due to a high volume of feedback regarding our beds from guests like yourself. Therefore we would like to thank you for providing such feedback which has allowed us to improve the guest experience.
We hope you come and stay in the near future and can see the improvements that we have made.

Best Regards,
Management Team
Holiday Inn Express Stratford London
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fintas, Al Kuwayt, Kuwait
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2014

This hotel was extremely accessible to the tube and bus network and in particularly Westfield and The O2. The reception team were extremely funny and very helpful.

The hotel was clean and comfortable. The kettle in the room was a bit dodgy, but once reported it was all fine.

Would recommend.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IngaKenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, February 24, 2014
Dear Guest,

Thank you for taking time and sharing your recent experience at the Holiday Inn Express Stratford London.
We are happy to hear that you enjoyed your stay with us, found our reception team friendly and the problems you encountered were efficiently rectified.
We look forward to welcome you back in the near future.

Best Regards,
Management Team
Holiday Inn Express Stratford London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 9, 2014 via mobile

My self & 3 other people stayed at the hotel last night and it was nice enough stay however we expected a full breakfast as this is what was paid for, we went for breakfast at 10am. The selection was poor. We all wanted a nice full breakfast for the drive home. There was scrambled egg, beans (which were cold) croissants & cereal. I approached a member of staff and asked about bacon, sausages etc as you generally get with a full breakfast and I was told they don't do bacon?! And sausages weren't cooked! This was annoying to say the least! I have got to say I will not state in a holiday inn express again. Somehow they knew our room number and we were brought some sausages as we were leaving in some small dry rolls - these were not eaten! Too little too late!

Stayed February 2014, traveled as a couple
Helpful?
1 Thank becky c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, February 10, 2014
Dear Guest,

Thank you for taking time to review Holiday Inn Express Stratford. We are really sorry to hear that the stay did not fully meet your expectations. As a Holiday Inn Express brand we offer free Express Start buffet breakfast for all our guests, which includes some hot items, but not bacon. Our sister brand Holiday Inn offers full English breakfast for an extra charge. This may suit your needs in the future better.
At the time you came downstairs for breakfast we experienced a high volume of guests and the missing items were being cooked. The kitchen staff were really sorry for their mistake and thought that they would offer a little bit extra customer care by delivering the sausages and bread rolls to your room. We are sorry that this did not help to address your concerns. We established your room number as the reception staff remembered you from the previous days check in.

Once again, we are sorry that we did not fulfill your expectations .

Best Regards,
Edita Matuleviciute
Management Team
Holiday Inn Express Stratford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ravenna, Italy
Level 1 Contributor
4 reviews
Reviewed February 3, 2014

I went to this hotel in the month of January 2014, for a short holiday with my family.
The hotel is situated in a good position, at walking distance from the wonderful Westfield center and at a strategical point for transports. The underground station, the bus station and the train station are all situated “under” the Westfield center. The bus stop from/to Stansted airport is there, too.
The staff of the hotel was kind.
The breakfast room is situated near the entrance, and they offer a wide range of products, both sweets and both salted.
The room was clean and well furnished. The only fault was the water closet that was not perfectly working.
I would certainly suggest this hotel to my friends.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertoT1366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, February 10, 2014
Dear Guest,
Thank you for taking time to review The Holiday Inn Express London Stratford. We are extremely happy to hear that you enjoyed the breakfast selection and found our staff friendly. The hotel is located in a really convenient area with a great transport links. The next time you will be visiting Stratford area, you are most welcome in Holiday Inn Express Stratford.

Best Regards,
Edita Matuelviciute
Management Team
Holiday Inn Express Stratford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed January 26, 2014

Spent a night here on a recent trip and was amazed with the size of the room, it could actually accomodate family of four. Breakfast spread was pretty decent too.

Wifi worked well throughout the stay. Short stroll to Stratford Centre malls and transport connections. Overall it was better than I expected.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vasdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerE15, Public Relations Manager at Holiday Inn Express London Stratford, responded to this review, February 10, 2014
Dear Guest,

Thank you for taking time and sharing your recent experience at the Holiday Inn Express Stratford. We are pleased to hear that you enjoyed breakfast selection, free Wifi service and found hotel location convenient. Thank you once again for your review and we hope to have an opportunity of welcoming you back again soon.

Best Regards,
Edita Matuleviciute
Management Team
Holiday Inn Express Stratford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London Stratford

Property: Holiday Inn Express London Stratford
Address: 196 High Street, London E15 2NE, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
#76 Best Value Hotel in London
#304 Family Hotel in London
#358 Romantic Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London Stratford 3*
Number of rooms: 153
Official Description (provided by the hotel):
Welcome to Holiday Inn-Express London-Stratford Hotel. Located just 7 minutes walk from Stratford Station, with great links taking you to O2 Arena, Excel Exhibition Centre & Canary Wharf in just 15 minutes. Central London, The City & West End, are easily reached by Central and Jubilee tube lines. Express by Holiday Inn London Stratford is situated in the heart of East London, site of the 2012 LONDON OLYMPICS. Stratford Regional and International Station with the Eurostar Rail Link is due to be opened in Sep 2011. Stratford has excellent connections, making it easy to get to Holiday Inn-Express London Stratford. The hotel is 3 miles from A13 with its excellent links to A406 North Circular Road, A127, M25 & M11. Proximity of London City Airport via Docklands Light Railway and Stansted Airport via National Express Coach makes Holiday Inn-Express London Stratford an ideal base for business or pleasure. Complimentary Express Hot Breakfast is served every morning in our Great Room. Evening meals are served Monday-Sunday 18:00 22:00. Car Park booking is FIRST COME FIRST SERVE only. Charges £20 PER NIGHT PER CAR. ... more   less 
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Also Known As:
Holiday Inn Express London Stratford Hotel London
London Holiday Inn
Holiday Inn Express London Stratford England

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